Trico Long Distance Movers

10 october 2017, 17:43

I honestly could not believe how prepared these guys showed up, they pulled up with two trucks that were entirely empty aside from the equipment that was inside them. They had advanced tools and dollies that were able to help on a number of situations throughout the house. The dollies enabled them to move heavy objects in and out by themselves, not requiring help from the other movers while they were busy.Other tools they had which very notable were these pads that they laid against fragile objects when moving them through tight doorways in order to prevent damage. They were so careful with our things that we did not mind paying a little bit extra for extra cautiousness, after all you move once in a while and want it to be done right. This was definitely one of the aspects that caused me to leave the rating I did.Another thing that I really loved about these guys was that they did not allow me or anyone in my family to partake in carrying objects. They made sure that my parents relaxed and watched, and supervised the movers as they did their job. The manager said that it was their job and that was the reason they were there and being paid.We really appreciate all of the hard work and effort these guys put into our move. Even the truck drivers were inside helping as much as they could until the trucks were full and they had to hit the road. The entire move was scheduled to take two weeks but we managed to narrow that down to about eight business days. I could not be happier with the results. Thank you to the entire moving crew for all they did for my family.

review from yelp.com

10 october 2017, 17:43

I initially posted a negative review of Trico Long Distance Movers. See initial review below.Initial review:We moved from NY to Dallas Texas. The guys who helped pack our stuff were amazing. They were professional. Took good care of our things. When it was time for delivery, the driver called me to update me that he was 1-2 hours away. Took good care of our stuff while unloading.As with any long distance moving, I expect things to get lost or break. It is just the reality. This is where the problem begins. I contacted customer service and I was made to fill out a form and was told to send them pictures of the broken items. I did that and never heard back from them. So I called them back after a week or so and I was told that someone will call me back later on in the day. I waited and no one called me back. This happened multiple times. Either I was told that someone will call me back or they will email me. When someone finally did call me back, I was told that they are switching software or something with the computer that caused the delay and someone will call me back with an update. Again, I waited. When I finally got a quote as to how much I will get reimbursed for my broken items, it was through an email link that never worked. Now, I am contacting them again and surprise, I am still waiting for a call back. May 16th was the time I first contacted them and now, it is July 7th and I am dealing with this. 2 months of aggravation. I believe they are doing this to get you frustrated so you give up and never get your money back. The money that I am getting is not even enough to cover for the broken items. The reason we chose this company was because of the good reviews on Yelp. But we chose wrong. I would not recommend this company. The hassle and disrespect of my time is not worth it. I am writing this because good reviews can be misleading. I want people to know what they would have to deal with if they have broken items and they plan to file for reimbursement . Beware of this company.***UPDATE***So I contacted Trico again to follow up on my claim reimbursement for items that were damaged during the move. I was told that I have to remove the negative review from Yelp otherwise they can retract the claim reimbursement offer. They have a clause on their contract that you cannot post a negative review about them - which by the way, is now illegal. So not the company threatened not to reimburse me, I am being bullied to take down the negative review. A review of my personal experience with their customer service. Now I know why they do not have a negative review on Yelp.All the more reason to avoid this company.

review from yelp.com

10 october 2017, 17:43

It was all fun and games until the movers actually arrived the very first day, we had contacted them twenty four hours prior to that and they were able to provide us with an estimation the next day. We had worries that we would not be able to make the deadline of the move as we needed to be moved out by the Thursday of last week. The day we called them was pretty inconvenient to get started so Trico was able to compromise and schedule us to have somebody come in and approximate the price and length of the transportation process. They informed us that the actual packing and loading the furniture onto the trucks will take up at least two to three days and the rest of the transport will take up to another four days relative to how far we were moving. I told my dad that they were offering several package bundles and he opted to choose the one with an insurance policy with it, I strongly agreed. It was one of the best deals they had, including a full damage reimbursal insurance policy for moves over a few hundred miles.Thankfully our move was just about that length if not longer and we qualified for the package. These guys are the very best at what they do, we contacted them on short notice and they did not overcharge us or give us a hard time about things. If we had to do it all over again I think we would still choose these guys without a doubt. We had a wonderful experience and all of our stuff arrived safely at our new home without a single scratch.

review from yelp.com

10 october 2017, 17:43

Needed to find a mover fast. All the other "brand names" needed 2-3 weeks notice. I needed something 3-4 days before I needed to move.I got assigned a coordinator to give me a quote from their home base in California. After I paid, I arranged a time frame for my household goods. The dispatcher was good at letting me know the time frame.They also got my car shipped and all that.One gripe, if that, is that they don't move your stuff themselves. They contract local companies to do the move for you. In other words, they are what you call a broker. I know this because I asked the movers themselves if they're with Trico and he said, "No, we are a sister company. They contact us and we do the rest."Another gripe is that they charged me a "long haul fee". I had a top floor, corner unit at my apartment complex. They charged me an extra $300 for extra footage for the move. So be wary of that part if you're an apartment dweller.My stuff got to California safely and everything was accounted for.As for my car, again, they contract other auto shippers. My car came back in one piece.I'd recommend Trico. Some may be hesitant if they're essentially a "middle man" of sorts. They were professional with the whole process.

review from yelp.com

10 october 2017, 17:43

This moving company took my moving experience to a whole new level! What amazing service from these guys, at such an affordable cost! I was able to get my quote the same day and an appointment scheduled on short notice. I went through a couple different companies and they were all busy or unavailable. Trico made sure to put time aside for my big move, it made me feel like they were my family and friends helping me move my stuff, not just robots programmed to do their job. They are very meticulous with their work which came to me as a surprise, a rare thing for a moving company pressured under time to do.I was shocked when they had arrived earlier to my house to make sure my things were ready to go! They offered to help pack and wrap, I had to ask if it was free, and they were shocked I had even asked them such things! Luckily, I had everything packed and good, but it was sweet of them to make that offer with no charge.My friends who were expecting to help haul my things out didn't have to help them either, they came with enough people to get our 3 sofas, television set, fridge, dressers, beds, and other furniture out in less half an hour. Just that saved us more time to settle into our new home.They organized my things in their truck and got it to my house safe. The road was super bumpy - (there were rocks lodged underneath my car!), but over 100 miles later, It was the best feeling opening the back of their truck and seeing my things exactly where I left them! The driver let me know that my things were in good hands and I was glad my trust was a good investment.I'd recommend these guys to anyone who cares about the safety of their things and their pockets, it is unheard of to get such quality service at such an efficient cost. They are definitely a company that knows what they are doing and how to treat their customers right !! Thank you

review from yelp.com