Top Flight Moving Services

10 october 2017, 17:44

I moved from Texas to CT last spring.  Top Flight Moving Services did a wonderful job for me.  I received a good price and had an excellent experience.  I would recommend this company to anyone and would use them again.UPDATE TO ABOVE REVIEW (JULY 4, 2017).  Hunter Morgan has an "F" with the Better Business Bureau.  Do not trust this person, and if you do use him, DO NOT GIVE HIM ANY MONEY BEFORE YOU MOVE.

review from yelp.com

10 october 2017, 17:44

Customer Beware!! I'd give them a negative rating if I could  We booked them for a move right before the holidays and as with most closing dates they can change and it was shifted out by a week. Notified them of the change and received email confirmation that there were no issues. I normally always call a day or two before, but with my busy schedule I didn't...I mean come on with moving, closing on a new house and selling another plus working you have a lot on your mind! Since I had received a confirmation via email a week or so before I thought surely I'm ok, right? Wow, what a bad idea! I took the entire day off from work to move and they NEVER showed up...seriously made numerous attempts via phone and text with no response back. Not only me, but my realtor and even her partner who had made the original referral to us Till this day I did not hear back from them on what happened....would HATE for anyone else to experience this!! On top of that I found out after telling the story to a coworker they also had ended up using the same company (completely randomly) and had also had a terrible experience. I.e damages to their goods, etc. Make the right choice and use someone else people!

review from yelp.com

10 october 2017, 17:44

Top flight moving is seriously top notch. Hunter the owner was definitely professional & very kind. They exceeded my expectations and would definitely use them in the future.

review from yelp.com

10 october 2017, 17:44

I'm back on here to edit my review on this moving service. The only reason I wrote the super nice review before was because I was promised a discount AND A NEW TV SINCE THE MOVERS DROPPED MINE! Yes you read that right. The movers dropped my Philips 36 inch LED smart tv on my floor before they even got it out of my old apartment! SMASHED! I was calm about it until he told me on November 3:"Kristen, I have been doing this for a long time. You signed the contract saying if something was broken it would only be covered for .60 cents per pound, which means that TV broken is worth around $40, you had the choice to buy a third party insurance. I am doing all I can to get you a new TV sweetie." HM^they were also magically switching insurance companies within days of my tv getting smashed....I was then told on November 18 that he had the tv but he wouldn't be back until after Thanksgiving to give it to me. It is now December 9....I moved September 25.....This has been absolutely infuriating! DO NOT USE THIS MOVING SERVICE! They are unprofessional and way over priced for the "services" they provide. My move cost almost as much as the tv they destroyed! Hunter has been BS'ing me with countless text messages and blowing hot air up my arse and I'm tired of it! Next time you think you can take advantage of a 26 year old chick think again.

review from yelp.com

10 october 2017, 17:44

Extremely disappointed. Not impressed with their "professionalism".   Definitely was ripped off. I will never hire a moving company again. I should've just moved everything myself.Not only did they not take apart my furniture to move it out of my room, they RIPPED the pieces off of it and half of the screws are missing now. Not to mention my brand new desk is now incapable of being put back together. I had originally scheduled my move for 8:30am. I touched base that morning at 8 and requested a later start time around 12:30 or so as I had a last minute mandatory meeting come up that morning. Hunter was compliant to my request, however when 12:30 came around, it became a 2pm start time. It being my only night off, I wanted to get everything done pretty early so I had the evening to follow through with prior plans made earlier on the week before. 2pm rolls around and I received a text saying they were about an hour out from finishing the job they were working on before mine, which is understandable considering I switched my time last minute. Long story short, I waited at my old house from 2pm to 6pm with my dad, who was pissed for taking work off to help when they showed up extremely late for the move. They arrived at 6, moved everything quickly, which was good.. But didn't end up leaving until about 10pm. They stopped the clock at 9:30 as the pay was hourly (to "hook me up").Gee, thanks for knocking a half hour off my price... But did I forget to mention that they went to Taco Bell during the move and spent a half hour there? Nope. So I paid them hourly for them to eat, how lovely. I drove by as its on the way to my new house and saw the truck parked. I kept quiet, still.In the process of unloading, they moved my refrigerator in with pretty small space to work with.... but isn't that why you hire movers? Because you don't want to jeapordize ruining walls or your things? In moving the fridge, a large scratch was left on my wall as well as several chips on the corner. I pointed it out after paying and Austin offered cash to help (which was appreciated) but in all honesty, what am I going to do with money? I just paid you to move my things...  So you're going to give me some of it back to make up for what you did?At the house I moved out of, they had to take the door off to move things out, which was expected. When putting it back together, it wasn't installed correctly as it wouldn't close or lock without you slamming it. I informed them as I was trying to lock it up to go to my new home and they said they would go back to fix it on the way out after the job, which they ended up doing... At 10:30 at night when my room mate was still staying there sleeping. She was woken up and texted me pretty upset that people were there that late messing with the door.All in all, I was scammed. I had originally hired another company for later in the month and was quoted $1 less an hour and some of the fees were cheaper and I was promised a professional, high quality move with experience and customer service being #1.  This is the reason I went with them. I will say Hunter was polite and seemed professional from the very beginning and gave me one hell of a sales pitch.  Something tells me I will not be getting my desk replaced. I have no problem paying $500 or even $2000. But when I'm lied to I have a problem.I will essentially just trash my new, now ruined, cpu desk and purchase another but the moral of the story is.... I will never hire movers again, because of this company.

review from yelp.com