Lone Star Movers

10 october 2017, 17:44

We had a mess of a move, and these guys were absolutely fantastic. My husband raved about them, and he is most definitely not inclined to rave. They were professional, fast, efficient and courteous. Very reasonably priced as well. I don't want to ever move again but if I do, I'll call these guys for sure. They are terrific.

review from yelp.com

10 october 2017, 17:44

Lots and lots of damage. Refusal to return phone dale about damage. The list goes on but please do your homework before hiring a moving company.

review from yelp.com

10 october 2017, 17:44

Moved in February. Late arrival...Okay...Broke a lamp...Okay...Guys that moved me....great..However missing items...2 fluorescent lights from garage with chains   as well as a box full of games & puzzles (that mean a lot to me)-and "some other black thing-you'll know what it is when you see it" according to one the movers.  They acknowledged they had my lights and "that black thing" and they would deliver them.  They never arrived. Have called 2-3 times and no answer and have left messages with no reply. I guess they have a policy that if they like it or want it, they keep it...Tipped each guy $50 AND fed them lunch and supper. It's not the movers I have an issue with (except the last load was piled into the middle of the garage for me to move), it is the follow up of missing items. I'm still unpacking (slow process due to two jobs) and who knows what else will come up missing. If my missing items had been delivered as promised, or my calls had been returned with positive action, I would be giving 5 stars..Everything else really was great. I understand nothing is perfect all the time and it was a lot to move, but a move within the same neighborhood. Really, I would like an invite to the "lost and found" warehouse to find my missing items. Or arrive home one day to see them on my doorstep, as promised. Then I would be happy to change to a 5 star review....

review from yelp.com

10 october 2017, 17:44

These guys are awesome!  They were on time, polite, professional and most of all hard working.  They wrapped furniture and made sure everything was secure.  No accidents !!!!!!And as a teacher, I could afford them.They moved our stuff into a 3rd floor apartment and did it in 2 hours

review from yelp.com

10 october 2017, 17:44

***UPDATED: Please read the response from the owner on my original review. Really? How about an apology for the areas where they DID fall short? Did I say THE WHOLE EXPERIENCE was horrible? Yes, I tipped the guys because they said they installed my washer. What happened to business hours being from 8-5? or 9-6? Who calls someone at 6:55AM? And by the way, I don't have a front loading washer. And believe me, I know the timeline for my phone calls and attempts to contact the company - I HAD NO SHEETS ON MY BED FOR CRYING OUT LOUD! Anyway, if you want to use this company, they might be good for you, if they have the supervision. But I had two guys that were probably 21 and 17. They were good for my boyfriend because there were three older, probably more responsible, men - but they were definitely lacking for my move.***They moved my boyfriend from Irving to Lewisville in March and the experience was AWESOME, which is why I booked them to move me this month. So why the two stars? Well, they moved me this past weekend... and it was less than awesome... less than ok... it was really not good at all.There were two young guys that showed up and they were very polite... but very, very slow. I witnessed one of the guys literally carrying down a box with one of my stock pots in it - it probably didn't weigh more than half a pound pound. Since there was a two-hour minimum and I was moving literally 30 feet across the street, I didn't think it would take more than two hours (I had only four big pieces of furniture - my bed, washer, dryer and TV). There were two futons, a tv stand and a small filing cabinet that my family hauled away.It took them 2 hours and 15 minutes because they were moving SO slow. They charged me extra for the 15 minutes... and the older of the two guys "installed" my washer and dryer (quotations for a reason). When I was paying I asked the guy if he got everything hooked up for my washer and dryer, and he said, "yes, it's good to go." I even tipped them over $30.00. After they left, I started a load of laundry with my sheets in it... and we started unpacking. Suddenly, we hear this splashing noise...and then water came flowing out from the laundry room! The washer hose was not installed into the pipe to drain and gallons and gallons of water went EVERYWHERE. Thank God I was home. After spending 45 minutes cleaning up the mess (fortunately I have hardwood floors and not carpet in that area), I decided to check the dryer - JUST IN CASE. Thankfully I did because they had crushed the dryer hose and torn the end that was attached to the wall, so hot air was blowing out of the torn hose, along with lint.I called the company and it went to voicemail 5 times. After the sixth call, a lady answered and I told her what happened. She said she could have someone come out and fix the dryer hose but that she would call me back and let me know when. I told her I really needed it fixed that day because I couldn't find my extra set of sheets and all my sheets were in the washer. She said she would call me back that day to arrange a time. Lo and behold, she never called. I decided to go to Home Depot and buy a dryer hose and install it myself. The next day (Easter Sunday), I had a missed call from a number I didn't recognize but no voicemail. Monday morning, I got a call at 6:55am from a man asking if he could come out and fix my dryer hose. Who calls at 6:55am? He said he called me the day before but I didn't answer.So... we had a GREAT first experience... but the second was scarily different. Poor follow-up, inexperienced movers and no real apology for the problems. Maybe it was just an isolated incident... but I was sorely disappointed.

review from yelp.com