Boss Moving

10 october 2017, 17:43

The owner of the company was very helpful in working with my limited budget.He answered all my questions and multiple phone calls.I asked if I needed to give a deposit today and he said no, just pay when they finish.He even said he could have his guys come after 4pm so I wouldn't miss work!The day before the move, the movers called to confirm... at 5pm.I did not hear the message until the next morning, the day of the move.I never got another call back.  But, after I heard the message, I called immediately to confirm.  THEY CANCELED MY *&%# MOVE!!!!!Not only did he NOT apologize to me for the MAJOR inconvenience, he YELLED AT ME!!!!!  Clearly, I did not use this company. Nor would I EVER attempt to again.

review from yelp.com

10 october 2017, 17:43

Workers told me owner Mark changes the name and address of his company often due so many bad reviews.  They also told me the BAIT & SWITCH is how he works and they were told to work slow. 2 workers told me that if they did not do exactly as owner Mark instructed, they would not be paid.  Workers took many cigarette breaks. The workers wife came along and constantly tried distract me with sad stories and pictures of all her dogs.  I was freaking because the move was going sooooo slow and I was doing much of the move myself.  I called Mark - he was hateful and said he didn't (cuss words) care what happened - I wasn't getting my furniture unless he was paid cash for the extra amount over his estimate ((about $700).  This was at 3 a.m.  This was a local move. Took me 15 minutes to get to new home.  Took drivers 2 hours. Nightmare.

review from yelp.com

10 october 2017, 17:43

I hired Boss Moving today to move some items between a couple of my offices and a few items finally to my house, all in Dallas.  I called after seeing an ad on Craigslist, and luckily, they were able to get to me within a couple of hours. The two men that showed up were polite, introduced themselves by name and worked at a pace acceptable to me.  They took direction well and for the cheap rate I was paying for this service ($55/HR with a $40 travel fee), I was satisfied.  I would not, however, hire a $55/HR company to move my household goods to be honest.  However, for the items I was moving, it was fine.  Jeremy and his helper were satisfactory. The two things that earn this company a 1 star, which is very rare for me to rate someone that low:1. The $5 per $100 charge they add to your bill to pay with a credit card was not disclosed on the phone.  Only that they accepted credit cards.  In fairness, Jeremy the driver went over this with me before beginning the move, so I still made the choice to pay by credit card knowing this.  However, had Mark on the phone told me, I would have had time to avoid this fee by going to the ATM.  Funny enough, after 3 hours, my bill was $205, thereby winning them another $5 for a total of $15 to pay by card.  Not to mention it is against VISA regulations to charge a cardholder a fee for using a VISA.  2. As they movers were unloading, after some conversation that was had (I used to be in the business), I found out the driver does not even have a valid drivers license... but the helper said he did.  Go figure.  They put an unlicensed driver on the road, driving a large 24' bobtail truck with my goods around town.  If he doesn't wreck the truck, perhaps being arrested for no license and my goods being impounded with the truck?  Scary to think that business owners would subject themselves to this kind of liability by knowingly putting unlicensed drivers of commercial trucks on the road for an extra buck.All in all, no damages, the movers were polite and professional and did a good job.  The owner of this company should be ashamed of themselves for operating in this incredibly unsafe manner, and should be more transparent about extra fees when booking the job.

review from yelp.com

10 october 2017, 17:43

This is the longest review known to man. if you want the quick version, scroll to the bottom. If not, get a drink and get comfortable. We're gonna be here a while. First: 1. The truck I rented was too small. I own that, and I take responsibility for that. 2. The weather is not under their control. Now, the saga:We used Boss Movers yesterday to move from two 1-bedroom apartments (next door to each other in the same building) to a 2-bedroom house. I knew that this was a special situation, so I wanted to give them a heads up about it so they wouldn't be surprised when they showed up. I called the owner, Mark, several times over the course of the week before the move, and after getting ahold of him and getting disconnected twice, I was finally able to reach him. I explained the situation to him and he seemed fine with it. I relaxed, because I've never had a bad experience with a mover, so why would I start now? The movers were meant to be at my house between 9:30 and 10 on Sunday. Well, it rained, so they were late. They didn't call me to tell me they'd be late; I called Mark at about 10:20 to find out where they were. He said they were running late but would find out when to expect the movers. They called and left a message saying they'd be there within the next 30 minutes. They don't control the weather, so fine. They showed up about 11 and I showed them everything we wanted them to load into the truck in both apartments. They seemed OK with it and with getting everything into the truck and getting finished in the time I'd already paid for. Then they started working. Well, "working." I have moved something like 8 times in the past ten years and have used movers for nearly all of those moves. And every time I've been amazed at how quickly they work and how efficient they are. I'm not a mover, I don't claim to be one. That's why I hire professionals. This time, we would have been better off doing it ourselves. They loaded all of the boxes into the truck first, which is what movers generally do. But instead of using one of the three dollys they had at their disposal, the moved the majority of the boxes one at a time. "They do this for a living," I thought. "They know what they're doing." I began to doubt that sentiment when they'd been working for nearly  2 hours and hadn't put one of the couches, a pie safe, and several bookcases in the truck that I started to worry. I asked Juan, who seemed to be in charge, if everything would fit in the truck. "Maybe," he said. I replied that it had to, since all that was left was big stuff that I would not be able to move in my 2-door Hyundai hatchback. Then I watched one of them nearly rip apart my antique pie safe by trying to pick it up by the 2-inch wide piece of wood that iut basically just nailed in and cannot support the 50 pounds . I saw the wood start to split and I asked him to put it down and have the other guy help him. Instead, they just didn't bother to move it. Then I went next door and saw the 3-foot gouge in the floor.  And after I realized that the other guy wrapped shipping tape around my solid wood cabinet. When I take that off, the finish will come with it. I haven't been able to bring myself to do it yet. I didn't want to freak out or yell at them, so I told my awesome boyfriend that I was going to go to Home Depot to remove myself from the situation. On the road, I called Mark and let him know of my concerns. He was shocked; he'd never had a complaint about the team at my house before. Then he asked me which team it was. Judging from his response when I told him, we didn't have the no-complaint team. Anyway, our conversation devolved into me yelling and him calling me a liar. Good times. So the move proceeded, they finished. But they refused to leave without the payment code. Which was not in the email I had. So I'm sure they thought I was trying to cheat them. (Pot? This is kettle. You're black.) At this point I was livid because I didn't think I should have to pay extra because it was their idiocy that made them run late. I offered not to leave an excoriating review on movinghelp.com if they didn't charge me the extra hour. Mark's response? "I don't care about reviews." This turned into yet another productive conversation that ended up with Mark hanging up on me. I called back and he wouldn't answer. He also told me that if he had his way, he'd just have charged my credit card and not have had his team shown up at all. Which sounds like fraud to me, but whatever. At this point, I wanted them out of my house (and off the arm of my couch, where Juan had planted himself--yet another shining example of their professionalism), so I agreed to pay them and file a claim for the damage they'd done. The upshot: if you want your stuff treated like crap and like being charged for shoddy work, hire Boss Movers.

review from yelp.com

10 october 2017, 17:43

When you think of entrusting your belongings to a moving company, you hope to find someone who deals with you respectfully, professionally and reasonably.If my encounter with one of the staff of Boss Moving today were that of a pitcher and a batter in a baseball game, they struck out on all three.  Besides the passenger of the large moving truck verbally cussing me out in the parking lot of my apartment complex with neighbors looking on, the driver of the same truck had no regard for residents who were being blocked by their oversized vehicle.  Even when confronted, the passenger, who wore a "Boss Moving" baseball cap, appeared to enjoy escalating the conflict with menacing non-verbals and aggressive tone to complement the swearing.I called the owner, Mike Molina, who, despite being a business owner for 5 years, didn't seem to take the complaint very seriously.  And here's where I think the staff get their cues about the lack of importance of professionalism.When your employees are representing the company and visiting an apartment complex full of prospective customers at some point down the line, you don't condone such flagrantly disrespectful behavior.  There is no excuse for that with the high unemployment we have today.  A good business owner would be able to find people with both the common sense of how to treat people and the common decency to act properly while on the job.

review from yelp.com