Big Dog Movers

10 october 2017, 17:43

I am not really sure how the moving business works, but I hate to move!!! The moving company I originally booked called me the day before, wanting to push their arrival time back a few hours.  I am a little OCD, I was not okay with this and already uncomfortable with people packing and moving my things. I made a few calls, and came across Big Dog Movers. I talked to owner Ron, he seemed very professional, mentioned  a great special, and  Quote "Best Moving Team available". Made me laugh a little, put me at ease and I agreed. The next day they came, surprised I lived on 3rd story, but undaunted. Move went great, and they didn't complain that I hoovered over them the entire time! Also, price was as quoted, but I felt bad not mentioning 3rd floor...

review from yelp.com

10 october 2017, 17:43

DO NOT USE THIS COMPANY! When they break your items THEY WILL NOT REPLACE/REPAIR! They will lie, dodge your phone calls, not answer the phone, and never get back to you.I opened a case with the Better Business Bureau because this company moved me a couple of weeks ago. When they wrapped my TV in a blanket with the stand still attached and the weight of my TV bent the stand. When they got it to my house the TV would not even stand upright. The guys acted like they would fix it once they were done, but they didn't. They brought the last of my items up, put my bed together and peaced out. I called the owner/manager, Art, the next day and he was very helpful on the phone, told me he would get a tech out there in THREE DAYS to take care of it. I asked him if it could be done any sooner because now I was without a functional TV. He said he would check and call me back. Then I never heard from him again.I have left roughly three voicemails and called every day. They don't pick up the phone anymore or their voice mail is full. Convenient. I opened up a case with the Better Business Bureau to try and help the matter, only to get an email back saying "We have received returned mail on the most recent available address for this company and will not be able to process your complaint any further. Returned mail can be due to a number of reasons, including the company refusing to accept mail from the BBB."Big Dog Movers has a link on their website that says they have a A+ rating on BBB, but when you go to BBB they actually have a complaint that says this company uses their accreditation WITHOUT THEIR PERMISSION. It says on the BBB website they have asked Big Dog Movers to take it down, with no response.This company is a freaking scam! I can not believe I did not check these reviews out before I moved. Please, please, do not use this company. They're "cheaper" but absolutely not worth any money at all.This company is a scam. I will be looking into pursuing them in small claims court because it is the right thing to do. It sickens me to think they most likely do this to everyone they move.

review from yelp.com

10 october 2017, 17:43

This company is absolutely HORRIBLE. NEVER USE THEM!They arrived late to my scheduled move.. after rescheduling the day before due to a "long move" earlier in the day.They were 3 hours late the next day and when they finally started moving me they nearly broke two things.When they delivered everything to my new apartment they had scratched and gashed my coffee table to the point that I will have to get a new one.Also they had 1 guy try and carry my 52" Flat Screen TV from the truck and he fell and dropped the TV shattering it. They apologized for the accident and said I would get a new TV.After weeks of back and forth phone call dodging and just simply not showing up to scheduled meeting with both of the owners, they never showed, I have never received a new TV as promised, and my coffee table still has not been repaired. THIS COMPANY IS AWFUL!! DO NOT EVER USE THEM!!!!!!

review from yelp.com

10 october 2017, 17:43

Beware-- I will NEVER USE THIS MOVING COMPANY AGAIN! I booked my move five weeks in advance for a 3 man crew to come first thing in the morning. I was moving into a new apartment and I have some very nice and bulky items, so I figured 3 people could get the job done easily. First of all, they were SIX HOURS LATE. Six hours! In 110 degree weather! That's basically an entire day wasted just waiting on them to show.Second of all, after an hour passed with no movers, I called the owner Ron. I left a message and he called back assuring me that they were just running a little behind from a move that was taking longer than expected, and they would be at my place in about an hour. No big deal, but I highly doubt anyone else booked their move 5 weeks in advance like myself. So why they booked my crew with an appointment BEFORE my meet time is totally beyond me? Then...two hours after that... still no movers show. I called the owner again. No answer. Again. No answer. Again. This time my call was screened. I left a not-so-happy message at that point, and I told him to call me back ASAP. No call back. Nothing. Notta. Then two hours later, a crew leader called my cell telling me that it would be about 45 minutes until they could be there. Okay, so the owner can't deal with his own customers...but he gets his crew leader to do the dirty work for him. Whatever. At this point I am FUMING mad, but I try to keep my cool and realize that the movers just go where they are told and that it isn't their fault the owner is a complete whack job. So I wait. And wait. And wait....Then I get another call 50 minutes later from the crew leader saying that it would be ANOTHER 45 minutes till they arrived, but that they were in route to my place from a move that was schedule far away. At this point, I almost lose it completely. Fire was coming out of my ears. Beads of sweat were pouring down from my forehead.  But I agreed to let them come, because I had no other options since it was so late in the day. When they finally arrived, they apologized and said their owner was on vacation, so they knew that the schedule was going to get "screwed up". They said the owner "doesn't like to deal with it" and that was probably why he did not call me back. What the heck? How unprofessional of an "owner" can someone be?? I mean SERIOUSLY.They proceeded to move my furniture, and they dinged up my very expensive oak bedroom set, but I was so over the whole situation that I didn't even argue anymore. An entire chunk of wood is gone out of my bed, and they knocked holes in my old apartment wall. They also helped themselves to multiple smoke breaks outside when they thought I was not watching. Fail. All in all, this company was a nightmare to deal with and I will NEVER recommend them to ANYONE. So use Big Dog Movers at YOUR OWN RISK!

review from yelp.com

10 october 2017, 17:43

It might not even be fair for me to write a review.... they never showed up! An hour after they were meant to be at my house, I called and was told my name was accidentally crossed off the list instead of the one before me. I was told they would call around and see what they could do and get back to me. 3 hours later I called back and was told its hard to get a hold of their workers after they have been let go for the day and they will call me back. 2 1/2 years later I'm searching yelp for my next move and realize that call never came. I highly recommend any moving company besides Big Dog.

review from yelp.com