AM Moving Company

14 march 2022, 19:53

**Does not know where your stuff is being stored**

We hired AM Moving Company to move us from Dallas to Houston, as well as store our belongings until we found a house in the interim. We paid $2500 in total for both moves and storage. We moved out of our house in Dallas on December 5th, 2021. We were told our belongings were in lockers #499 and #564. On February 26th, 2022, one-fourth of our belongings were delivered to Houston. We were told these were the belongings in locker #499, but locker #564 was empty. When asked where our stuff was, AM Moving Company had no idea. We searched through all of the lockers the moving company had rented out in the facility to no avail. We were missing items totaling $35,000 – both material items and invaluable ones (my wedding dress, items belonging to my late grandmother, etc.) We had to beg the storage facility to look through the “red lock” lockers – ones that had not been paid for 3 months and would be put up for auction. On Tuesday, February 28th, the remainder of our belongings were found in a “red lock” locker. Our belongings were moved to Houston on March 2nd.
When asked about a potential refund, David (owner) told us that it “was an honest mistake,” and asked why he “should lose $2500 when we got all of our stuff back?” Not taking into account that we paid AM Moving Company to safely store our belongings and they had no idea where they were being stored. I also had to miss work to go to Dallas to sort this all out. If our move had been delayed even another few days (which was probable given it’s a new construction), our items would have been put up for auction.

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29 july 2021, 22:22

Summary - Bunch of unprofessionals including the operational manager Joe and Kent. They have no ethics, no respect for the customer. They don’t care about your furniture or the property getting damaged. All they care about is getting your money. Never give your credit card information at any cost, they will debit your money as they wish. DO NOT HIRE THEM!

Got a crew of 3 for $159/hr, my final bill was $606.56. For that price, one would expect good service but it turned out to be a stressful week dealing with this company.
My complaints
1. They made 6 dents on the walls in my old property, two of them are big cracks. Note that this is a rental property and the lease ends the next day.
2. They broke one dining chair, a dresser chest.
3. All furniture also got scratches, none of them were wrapped.
4. Money was debited the day after the move with no consent or discussion about the damages. I don’t understand how one would do that before settling the damages.
5. On top of all of this mess, double charging the deposit money. They will take $75 deposit as part of the reservation but won’t deduct it in the final receipt. When you question it, you have to prove yourself by sending Joe your bank statement to prove it because they are unprofessionals with no proper paper trail to keep track of their own financials.

I moved on a Sunday and informed Kent about the damages. I didn’t get any update on Monday from them and had to call AM Moving company in the afternoon multiple times before I get the operational manager (Joe) on call by evening. My lease ends the same day but they didn’t really care about what the customer’s situation is. Joe, the operational manager attends the calls by evening and says I had to wait for 72 hrs to get it fixed which basically means extend the lease for 3 more days. He charges my credit card the very next day(Tuesday) even though he hasn’t done anything for the property damage or the furniture damage. This is ridiculous. He sent a handyman on Wednesday to fix the dents on the wall but they did an average quick job, the patches are clearly visible on the wall. My owner took money out of the deposit for that damage and the 3-day lease extension. Nothing was done to address the furniture damages to this day (it has been two weeks since the move).

Imagine this whole experience and the stress that you have to deal with for a week - the damages, the conversations you had to have with these unprofessionals, the time spent on fixing the damages, cleaning the home, extending the lease by a week. You charge a customer $606 for this kind of service? I haven’t yet received any refund from them and still battling with them for them to refund the money for the damages caused. No honest human would steal away money like this.

What I need is -
1. Compensate for the property damages
2. Compensate for the additional days of lease extension
3. Compensate for the furniture damage
4. Compensate for the stress and time spent on dealing with the damages caused
5. Compensate for the unprofessional service from the company

10 october 2017, 17:43

We used AM Moving for our recent move June 27, 2017 and it was by far the best experience we have had moving in a very long time.  The three gentlemen sent to move us were courteous, professional and hard working.  There was not one instance where anyone was wasting precious time or any attempt at extending the length of the move.  All of our items were treated with absolute care and I will use them again and again and again.  The owner as well as his movers are top notch individuals.  I recommend them to anyone who wants reliable, honest, and expeditious movers.

review from yelp.com

10 october 2017, 17:43

Very unhelpful.  We had our move scheduled for over a month on Saturday at 9 am, and I confirmed the move the week prior.  On the day of the move, they did not arrive at the scheduled time.  They arranged for another moving company that was not available until 2pm.  They did not provide help with compensating us for lost time.I would give 0 stars if possible

review from yelp.com

10 october 2017, 17:43

We hired AM Moving for a move in mid-July. This was the second time we've used AM Moving, and I can't say enough good things about the company and their movers! OSCAR, JULIO, FRANK, and JESSE were wonderful and absolutely great at their job. They took great care to wrap our belongings, including the big screen TV. And, because it was raining, they even took the time to wrap our chairs and other furniture, to ensure it would not be damaged in the short walk from our house to the truck. Small details like that make AM Moving stand out.The guys were also fast, and handled our complex move very well. We had two stops--the first at our temporary house (my in-laws' house) and the second at the storage unit.I was so pleased with AM Moving that we've hired them again for our next move, this time from storage and in-laws' house to our own home.

review from yelp.com