U-Haul Moving & Storage of Overbrook

10 october 2017, 17:42

Great customer service! Quick, competent, and very helpful! I'll definitely be using this U-Haul place for my next move!The van was decent, and it was convenient to buy the moving supplies there. But the pleasant and efficient employees who work at the Overbrook U-Haul were the best part of my move.

review from yelp.com

10 october 2017, 17:42

Unfortunately I've come to expect poor service from all uhauls.  I made a reservation last night at one location and this morning it was at a different one.  I guess that's what uhaul may be doing now to meet their guarantee that they will have the equipment you booked (because they've always been bad at that).  That's frustrating to have locations change like that but this time it wasn't bad.When I got to this location, the rep told me he couldn't rent me the trailer because he tested my tow lights and couldn't get them to work.  They work fine.  We plugged it into the trailer and everything worked great.  But he scared me.  He started looking through my fuse box but realized he didn't have a multimeter to test the relay.  He was incredibly nice and was really trying so I appreciate that, but it's just another uhaul debacle.  He even offered to go home to get his own personal multimeter.  Again, thank you and that's very nice of you to care and try.  It really is.  Shouldn't this business have the right equipment and a procedure for something like this?When I returned I asked twice if any paperwork was involved and I was told no.  Then they printed out a receipt inside and I had to go get it.Just overall, things seem clumsy.  One guy was just sitting around.  When I went outside initially to get the trailer hooked up he sat there and said someone else had to do it.  I just looked at him confused.Overall, it was fine, but took almost a half hour to get the trailer when it should've been 10 mins tops.  I've waited at other uhauls for about an hour so could be worse.  I just wish uhauls would get their act together.  I kind of winge when I know I have to pick one up because I know there is gonna be some problem.

review from yelp.com

10 october 2017, 17:42

IF YOU WANT TO BE BLACKMAILED AND TREATED LIKE S**T, PLEASE DO CHOOSE THIS COMPANY!I made a reservation one week ago for pickup at 9:30 a.m. and return at 8:00 p.m. , when I came to the store, the representative told me that I HAVE TO RETURN THE CAR BY 4:00 P.M. OR THEY WOULD NOT RENT IT TO ME SINCE THERE IS ANOTHER FAMILY RENTING IT! I have had all my friends waiting for me at home already and they just BLACKMAIL me in the morning. Also, the person said and I quote: IF YOU RETURN THE CAR AFTER 4:00 P.M., WE WILL CHARGE YOU $50 AND TWICE AS MUCH AS THE RENTAL FEE!!!WHAT A GENIUS IDEA! Why don't you let me return by 12:00 P.M. So I could use your luxurious car for a fancy ride and you can rent it as many as three times a day!Then I called uhaul customer service for an explanation, after transferring me over and over besides saying: I AM SORRY BUT THERE IS NOTHING I CAN DO! They finally HUNG UP ON ME LIKE A ROUGE COMPANY!I guess they just don't care about the customers renting their trucks since it is very unlikely for them to have a customer like United Airline that they can not easily mess around with. They are damn right. But IF YOU DON'T WANT TO HAVE YOURSELF BLACKMAILED IN THE SAME SITUATION,STAY AWAY FROM THIS COMPANY!!!

review from yelp.com

10 october 2017, 17:42

We reserved a van for a long-distance move, to be picked up at Overbrook. However, after being dropped off at Overbrook by a friend, we were told that we needed to pick up at another Uhaul store several miles away. It turns out that their "confirmation" text included the address, but in no way specified that they had moved our reservation without otherwise asking or contacting us. Their response was, essentially, a shrug. We're now waiting in a huge line at the other location, missing a family event. This was a terrible customer service experience and I don't think I'd trust them again.

review from yelp.com

10 october 2017, 17:42

We booked the truck and furniture dolly in advance for our moving day. When we arrived at the location, the manager told us that the dolly is not available and told us to buy it from them or get to another location. As we had a freight elevator booked at our apartment for certain time, it was impossible to get to another location. I told the manager that the email that they send clearly says that the dolly is guaranteed at the location(see the photo of email attached). She got increasingly mad. I asked her to provide me one of the dollies in the place ( multiple were available). She told me to buy one or get out (it's blackmailing- I didn't have any option as the movers are waiting, elevators are booked etc). I showed her the phone, but she refused to look, started to yell, eventually refused the service. In the end I had to contact the main office, which was not much of a help for this location ( probably the only solution was to fire this crazy woman on the spot, otherwise she refused to work). I was provided the truck at another location, was late for everything, a lot of hustle, money. Solution: don't know, UHAUL can't protect your interest when you call them. This particular location has a crazy manager who tries to blackmail you. Maybe choose another place? Pictures of the lady and email are attached.

review from yelp.com