VanVoom

10 october 2017, 17:39

I found an amazing couch on Craigslist, obviously the only problem being that I had no way of getting it home. The cheapest way is obviously renting a Uhaul and doing it myself but all of a sudden all my guy friends had back or wrist issues and couldn't lend a hand, hmm...interesting.I broke out Yelp and contacted half a dozen moving companies for quotes on such a small job. The prices were around $150-180 for most of them. NY Pickup was $100 for 2 guys and a truck. I then said I was willing to help and only really needed one guy. The price dropped to $75 for a guy with a van (for 1hr 15min). The procedure here is that you text your needs and info to NY Pickup. They'll direct you to pay a down payment via a website. You then get the name and number for your driver who you then talk with to iron out the details and pay once it's all over. I found the prices to be the best, the service to be good, and everything to run quite well. Driver was about 20 minutes late but he kept me posted about his whereabouts and it wasn't a big deal at all. I'll definitely use NY Pickup again!

review from yelp.com

10 october 2017, 17:39

BEWARE! Worst. Possible. Experience ever. Short story: Supposed to come around 7:30pm, showed up at 11:30pm. Ruined the piece of furniture. Threatened me with federal charges. Caused my neighbors to call the police. Long story: I wrote on VanVoom's website when I made the deposit that I had 1 assembled Ikea armoire to be picked up and delivered to me. I put in CAPS and asterisks that it needed to be picked up at 6:30pm. I made the reservation the night before online at 6:30pm. No word from VanVoom by 10:30am the next day, so I texted them. I got some vague responses that someone had the job, but it wasn't until I hounded them for a clear response did I finally get a confirmation that someone was confirmed for the job. When I spoke with the mover (Chris) at 1pm, it was as if he had no idea what job I was talking about. He asked if he could pick it up at 8pm instead. Reluctantly, I said I'd ask the Craigslist seller of the armoir. She was nice enough to oblige. Delay after delay, he didn't show up until 9:45. He left her house at 10:02. It takes 25-30 minutes (especially at that hour) to get from the Craigslist seller's house to mine, yet he didn't show up to my house until 11:30pm. He had texted me at 10:25 saying he was closeby and asking if I still wanted him to come. I never imagined they wouldn't pull up until 11:30. I've moved a lot, and within minutes I could tell that these guys are NOT movers. They had no idea how to handle a large piece of furniture. One was at least younger and strong, but the other was older and had a very difficult time even bending and getting a good grasp on the furniture due to age. By midnight my landlord was there asking what in the world was going on and that neighbors had called the police because of noise complaints. Had I ever known they'd be there this late, I NEVER would have let them come. So, around 12:30, it comes time to leave and they couldn't get the piece of furniture into my apartment so they basically had to break it to get it inside. They called it disassembly, but the piece is broken. Every edge on it is smashed in, the baseboard is snapped in half. The shelves are missing. It's in shambles. So, he asked for payment. First, I was shocked that he thought they deserved a payment after ruining my furniture. Second, after all the delays and problems they caused there were some discussions to be had about a partial discount in my mind. I thought that was something I'd take up with VanVoom. I thought payment was charged to my card since that's how I made the deposit. I didn't see anywhere on the VanVoom website where it says I need to pay cash for the remainder, and when I texted VanVoom about it even they said that the contracter should have told me. Maybe so, but it should have been VERY CLEAR on the VanVoom website when booking as well so I could have been prepared! I didn't have cash on me since I was not expecting to have to pay cash, but rather that the remainder would be charged to my card. These men made it clear they weren't leaving until they got paid, but I told them I don't know what to do since I only have a credit card and it was 12:30am. I finally remembered I had a checkbook and he said he would accept that and as I handed him the check he said "This is good, right? Because if it's not, you know, that's a federal offense." Excuse me? I was the one being honest and normal the whole time, he was the one screwing around. I assured him it was and finally they left. He did offer to come back and fix it, though it was in an odd text message in which he said I hurt his feelings but he "still loves me" so he'd still come fix it for free. After the weird threats and text, I did not feel at all comfortable having this man in my house again.VanVoom took almost no responsibility for this disaster. Even though they're the ones who coordinated it, they washed their hands and only offered to refund the $25 deposit. That doesn't help with the $355 I'm out for the furniture and payment I was forced to give these men who were threatening me in my home. Thanks to VanVoom, I had the pleasure of paying $355 for a pile of useless garbage. I wish they'd do the right thing refund it, and gave them the opportunity to do so, but they declined and said they're only the "matchmaker." BOOKER BEWARE!

review from yelp.com

10 october 2017, 17:39

I was looking to move a couch I bought on CL and found New York Pickup. They said to text a number 347-878-6683 with specification on the particular job. My review of whomever coordinates for the service would be 4 out of 5 stars. However, the mover - Robert - was an hour and half late. Our appointment was set and confirmed for 3pm, I said that the building the sofa was in did not allow moves after 4pm. At 3pm, i received a text message from Robert stating he would be 25 mintues late due to traffic. I said ok, as long as he was here with enough time to have the sofa out by 4pm. He replied back "Np" (No Problem). At 3:45, still no word despite numerous calls and text messages. FINALLY, at 4:30 he arrives. Thankfully, our seller helped us get the couch to the street. I believe I give fair reveiws, and when he did come, he got the sofa safely in my 6 floor walkup without damage.  I know movers can be late. And while 30 minutes is stretching it, I would have been ok. But AN HOUR AND A HALF LATE, lying about when he would be arriving, and unresponsive as we call and sends texts? 0 stars for Robert. 2 stars for the coordinator's responsiveness.

review from yelp.com

10 october 2017, 17:39

I was in a jam: I found the perfect piece of furniture but had no way to get it from way out in Jamaica, Queens to Park Slope, Brooklyn. Just when I thought I'd lost my prized piece of furniture after not hearing back from a number of "Man / Van" services, New York Pickup came to the rescue. Great care and conversation was provided and I will definitely use them anytime I buy furniture in the future. 5 stars.

review from yelp.com

10 october 2017, 17:39

Great service. Basically, if you find Craigslist to be an insufferable cesspool of spam and scams, you should thank the heavens for New York Pickup. I think basically the guy who runs it vets a number of man-with-van types, then acts as dispatcher. The end result is that he weeds out the riff raff. He found me someone to help move a dresser on short notice, and the mover, Jin, was nice, professional, and even showed up early. I'd definitely use NY Pickup again.

review from yelp.com