Universe Express Moving & Storage

10 october 2017, 17:39

I WOULD NOT USE THIS COMPANY!!  I have had to move several times in the past few years and this is the worst moving company I have used.  I wanted to use the last moving company I moved with but they did not do short distance moves so I browsed through the better business bureau to find this company.  The initial work order went smoothly but since the day of the move, everything went downhill.  I moved out of New York city and many of the buildings in the city are more stringent about protection of the building during the move.  I provided the movers with the necessary instructions and of course on the day of the move, the company did not have the needed materials and denied that they received the faxed instructions.  I provided the fax confirmation and the building management showed the returned contract sent by the movers with the moving instructions but again, the moving company denied receiving these instructions so I was required to pay the building $200 for the materials.  Upon receiving my furniture, items were damaged and one item was lost.  It is now 3 months since the move and I have not received reimbursement for the damaged and lost item.  Repeated contact to the moving company did not prove useful.  I had to file a claim with the better business bureau to try and resolve this issue and at this time, no reimbursement or amends have been made.  I will never use this company again and advice others to do the same.

review from yelp.com

10 october 2017, 17:39

I had a very negative experience with this company.  They rescheduled at the last minute.  Then the supervisor said that I hadn't paid to have two televisions moved.  I had to dig up the contract to show him that I had.  They demanded that I pay in cash.  Is that normal?

review from yelp.com

10 october 2017, 17:39

STAY AWAY!! We moved with them recently and it was a DISASTER. They arrived 3 hours late and LIED about the reason (they did not have a truck available). We live in Manhattan where buildings have rules, therefore they could not finish the move and my wife and me had to finish by ourselves late night. They are cheap but not WORTH it. They also damaged several goods. SERIOUSLY, stay AWAY from them.

review from yelp.com

10 october 2017, 17:39

Worst. Moving. Company. Ever. I moved from Northern NJ to just outside of Atlanta, and while the crew that helped pack up was amazing, efficent, and cared for my items, the same cannot be said of anybody else. The "estimate" i was given was a third of the actual cost. 1/3. We're talking about 6000 more than we agreed upon, and the guy even walked thru the house with me. Once they got to the place in Georgia, they insisted on payment, which is fine. What isn't fine, is they fly-by-night day laborers that parked on my front lawn. We were told when we left NJ that we would be standing there with the manifest, and checking things off as they came off the truck. Nope. They just started hauling it out. Pure chaos with 7 people moving all your stuff. Then we were also told - that they would reassemble tables, beds, etc - just like they disassembled them (with care) in NJ. Not the case. The driver even went so far as to tell my father to "have your son do it" when it came to reassembling things. Lo and behold - several boxes were missing. My personal affects, reading glasses, and a few boxes of Xmas decorations which have been in my family for years. After a long letter, and back and forth with customer service, it's over a year after the move, and no restitution was made. This place is a joke, run by sheisty clowns. AVOID!

review from yelp.com

10 october 2017, 17:39

****MOVERS BEWARE*****UNIVERSE EXPRESS ARE RIP-OFFS*****I would have to agree with the other reviewers and say stay clear of Universe Express! It was the absolute worst experience I've had with a moving company in my life. The problems conveniently started after I paid my deposit. I was having items shipped from my grandmother's home in NJ to WA. I set up an agreement with the company for them to send me all of the documents needed to sign since I will not be present in NJ during the scheduled pick up. Although they agreed at first, they retracted and said there were documents that had to be signed in person. I stated I would be ok with my grandmother signing documents as long as I was able to review the documents first, so avoid her being taken advantage of. They agreed but did not honor that agreement which I didn't find out until later. They were two days late for their scheduled pick-up. Only calling once on their initial scheduled date to say they were running a few minutes behind. I had to call them on the second day late to see what was going on. They rescheduled with me and was late for their rescheduled time, they were supposed to show up in the morning and didn't come until 4:00 p.m. During the pick-up process, items they initially agreed to take (chandelier) during their site-visit/estimate they all of a sudden couldn't take. They pressured my grandmother to sign documents without her reading them, stating they didn't have time for her to read them as they were in a rush. Come to find out they wrote "broken" next to each of the items they picked up, no doubt a tactic to cover them in case they broke something during the move as the items were in great condition and were not in fact broken. Although we have no 'proof', my grandmother's brand new 4g phone (which was a gift) went missing the same time they left, never to be found again. After many phone calls to the manager, I was able to get them to pick up the chandelier they decided at the last minute they would not take, although they did increase the total price. Keep in mind they changed the price, while they had possession of the items I was having moved. Once the items got to WA, it took numerous reschedules before they actually delivered the items. The driver was looking for people to help him unload since the original people that were supposed to help didn't show. They unloaded the items, and everything seemed fine until they unloaded the antique dining room table and placed it on its face to assemble and then proceeded to step on the table. Once they turned the table around, I immediately noticed a piece of the table was broken off. I pointed it out to them and they attempted to state it was already like that using their document that had broken written next to every item. My husband found the broken piece in their wrapping and at that point we had proof that they couldn't argue with. I submitted numerous estimates to fix the item (which was not cheap) along with the other requested items for their claim process within the 9 month time frame I had per their agreement. I received a response stating they denied  the claim because it was not within the time frame and I signed a document stating they would not cover damage to those type of items. Not only have I not signed a document stating that, I had never seen or heard of this document before. They never submitted this document to me nor had I received a copy of this document upon delivery of items like I did with the documents my grandmother signed in my absence. I rate them a "0" out of 10.

review from yelp.com