Truckstop Moving & Storage

10 october 2017, 17:38

I had a good experience moving with Plymouth Relocation Services. I've moved myself a couple of times and although it's cheaper, it's much more of a headache. The relocation specialist quoted me a good price but  I elected not to use their packing service since I had most of my items boxed up already.When the crew came I started to carry a box to the truck and Paul told me that my job was to make sure they got everything in the truck and not to lift anything, I didn't complain about that. They carefully loaded and wrapped everything onto the truck.The only thing I was a little confused about was a TV. My sister won a 60 inch flat screen so she gave me her 42 inch a day before I moved. I ended paying $30 for the box since she didn't have the original.Everything arrived on time and nothing was broken. One of the guys on the moving crew was really nice and helped me put together and small TV cabinet that I had just bought while the other guys brought the boxes in. I appreciate the hard work and extra thanks to John for helping me with TV stand that was soooo complicated to put together.

review from yelp.com

10 october 2017, 17:38

STAY AWAY!!!!!!! I have never encounter such horrible service. Everything that could possibly go wrong went wrong. They mention their better business bureau ratings which convinced me to use them... worst decision.  I still haven't gotten my load...My load was picked up May 12th today is June 9th I am still waiting. They are now telling me to wait for next week. I have never..NEVER dealt with such horrible service. Ever. Steve Howard was my Coordinator. I am beyond upset.

review from yelp.com

10 october 2017, 17:38

I should have known from the beginning when the sales person was rude and the paperwork was incorrect with respect to the cost.  In addition there are too many different companies in the process.  Not enough care about customer experience.  Very much feels like a bait and switch.  Things just get more expensive.  Promises unkept.  Delivery late.  Wouldn't recommend.  I don't know how this company has a good BBB rating.  Also, they will broker your move and you have no idea how that company is rated. The worst part is that you have no recourse.  You cant return anything or refuse to pay for bad service.  They have your stuff and you have to cooperate.

review from yelp.com

10 october 2017, 17:38

I see the response from the Plymouth management team and every single response is deflection and they never take responsibility for any issue, I'm so glad i came here before i choose this crooked company.

review from yelp.com

10 october 2017, 17:38

While looking for a truck to rent for our move I came across a website that offered a free moving estimate so I filled out the information and received several phone calls and estimates from multiple companies. My relocation specialist Justin was really a professional and sounded like he actually cared more about making sure all the information was correct than just getting a deposit from me like some of the other companies I spoke with.I can tell you that my wife and I checked out other companies that had great remarks but we just got a bad feeling from them so we decided on using this company. Justin was true to his word and kept me informed and I received a call prior to our pickup. Sorry, I don't remember all the guys names but Jimmy was on the spot when it came to loading and coordinating the other two guys. I was happy to see that they double wrapped and old coffee table we had that my wife was worried about.They were one day late on delivery which was okay because Justin gave us a best case and worst case delivery date and they were only one day out from the best case date. I almost never give 5 stars because that to me is perfect or flawless service which would be a high mark for any company to reach. I only took issue with the price as I thought it was a little bit high. My wife says you get what you pay for and that may be true but I was hopping that they could shave off another hundred. Justin did great communicating with me and Jimmy's crew did a good job as well.

review from yelp.com