Schneider Moving and Storage

10 october 2017, 17:39

I don't know how a company like this can be in business!. This company gives business to drivers who are trying to make a living honestly, but when the job is completed, the poor drivers are told to call the company before payment, as the General Manager and Owner will not stay behind their word and will charge you WHATEVER they want, and it has to be cash only! This business is a SCAM, they will get you in and will not deliver what they promise. I have called the so called owner many times before I reviewed them, no answer and or when they guy picks up the phone, he will disregard your concerns and will avoid talking to you. 2 empty boxes were delivered, everything was left in the living room, the truck was following me to the destination, and suddenly deviated without advising and appeared 2 hours later...I was charged for those 2 hours...and worse, they went through my stuff and GOOD things were missing. The company did not bother to answer me, or even care to find a solution.Bottom line...STAY AWAY from Schneider Moving and Storage, unless you want to be ripped-off.

review from yelp.com

10 october 2017, 17:39

I don't know how far this guy thinks he's going. I am seeking professional law enforcement to discuss these scammers. I have called Kirt non stop since I received my damaged furniture. He played me with " did customer service call you" " did you get a check" they damaged my belonging and he wont return my calls or emails. I asked for his boss and I cant even get anywhere. FYI Customer service is him, because the number is routed to his cell phone. They dont care about bbb.org because they barely respond. I am seeking information about, there right to do business under there business license and scam people. I dont think anyone else deserves what he put me thru. They lie about there quote, they lie about everything. THINK TWICE BEFORE YOU GET CLOSE! your asking your self for a headache and be prepared to hire attorney! I wont stand down

review from yelp.com

10 october 2017, 17:39

MODERN DAY SCAM ARTISTSThey quote low, then shock you once the truck is loaded with a bill twice the amount.Price went from $2100.00 to $5004.00Sent a detailed list of items with photos, so i don't know how they could not know what was needed for space and time.Late, unprofessional, extremely unreliable service. many items were damaged and they don't not return calls or emails.Stay away!

review from yelp.com

10 october 2017, 17:39

This organization gave me a moving estimate in the amount of $950 with a drop off date 7 days after the pick up. On the pick up day, only after they loaded my posessions onto their truck, they decided it was appropriate to aribtrarily increase the amount of my charges to $1550. For that price tag, I could have had same day delivery from another company. Seeing as how my things were already loaded onto the truck and it would be impossible to find another company with that short notice. The invoice is a mostly blank form with no explanation of the charges. They only offer a vague explanation about cubic feet, which is absurd because they didn't measure anything. My contacts within the organization then completely vanished. Before I gave my credit card info, they were readily accessable by phone; subsequent to giving my credit card info all my calls go to voicemail, and the messages are never returned. Whenever I did reach anyone, the response was always "we'll resolve this and have someone call you back," only to NEVER be called back. By the way, estimated delivery date was July 5. On the evening of July 5, a driver contacted us to let us know he would be by the following morning at 7am for the drop off. On July 6, I called their dispatch to find out from them where things were. The dispatcher said things would be delivered the following day July 7. On July 7, this was then revised to July 8 at 7 am. That 7 am delivery finally arrived July 8 in the afternoon. Why does this company need to lie so much? Adding insult to injury, we just unpacked a glass tabletop which they completely SHATTERED, despite being carefully padded and packaged. Because my calls only go to voicemail, (I strongly suspect the organization is screening my phone calls), I have not been able to communicate this issue t them.

review from yelp.com

10 october 2017, 17:39

This company is a sham. Do not under any circumstances book with them. After I booked my move a full month in advance, the organization less than 24 hours beforehand and asked to postpone the move by a day.  When I told them this was not possible, they acquiesced, but then insisted that they come at 2 pm instead of 10 am, as was originally planned. The fact that I live in a high rise, in which I have to reserve an elevator well ahead of time, did not concern them. Over the course of the next evening and morning, my various attempts to correspond further with the company were rebuffed: my calls were screened and my emails ignored. I then received a call 3 hours before the move, when I was told that--conveniently--one of the moving trucks had broken down, and the company would not be able to move my belongings on the day we had planned. Do not be fooled by anyone you speak to in the main offices. They have a nice enough demeanor, but the man who spoke to me on the phone was worse than rude. He was condescending, brusque, and hung up on me repeatedly. He refused to apologize for the inconvenience he was causing, but at this point, customer service was clearly not a concern of his. When I told him that the elevator in my building would not be available on the day he requested until 5 pm, his response was indignant: "Are you serious?" I was then treated to a lecture on his professional needs, with no concern for mine. I tried calling the main office several times after this point, but to no avail. They knew I was calling, and they refused to answer any of my calls. By 4:00 pm, I had had enough, and I canceled on them. I had spent hours running back and forth between my apartment, my apartment manager's office, and other moving companies. If you book with Schneider Moving and Storage, you will do the same.

review from yelp.com