Safeguard Self Storage

10 october 2017, 17:40

This place is great. The staff was super friendly, and the facility is well-kept and climate controlled. Kudos to Ashley with the excellent taste in jewelry! She was so helpful!!! Thanks

review from yelp.com

10 october 2017, 17:40

I have meant to write this review a few weeks back, I have a unit at this facility. My company likes to ship at times a very intense amount of collateral. I was unfortunately unable to make the trip to take the 52 boxes from the main office into my unit. My husband went while I was out of town and it was intense. Melanie, the employee working at the time helped my husband make trips back and forth to ensure everything was into the unit. She even stayed late to accommodate and helped get the job done. Melanie exemplified wonderful customer service. I hope that safeguard continues to hire more people like Melanie. She is wonderful! Thank you for your assistance!

review from yelp.com

10 october 2017, 17:40

I needed storage space, and Jose assisted me. It was my first time getting storage space. He explained which unit was best for my needs. I really appreciate all his help.

review from yelp.com

10 october 2017, 17:40

A professional olacw to store your goods safely. Only complaint is lack of lighting in large storage units and much too much delayed Lighting in the dark corridors with motion sensor lights. Staff seems always cheerful and helpful

review from yelp.com

10 october 2017, 17:40

NOTICE: THEIR ONLY GOOD REVIEWS ARE FROM MADE-UP ACCOUNTS WITH NO FOLLOWERS OR OTHER POSTS OTHER THAN FOR THIS ESTABLISHMENT......That being said...WOW!!! the most disgusting, unprofessional people I have ever experienced. I called at 6:15 to make them aware that due to Tappan Zee Crane Collapse, I was stuck in traffic for 3 hours but was 15min away & would be there by 6:30 to unload. Knowing they close at 7, The Manager Stacey proceeded to tell me I was causing them an inconvenience that workers had after work obligations. I explained the contract & rules states I can have extra time, $30 for 6-30 min & $60 for 31-60 min. Stacey said as long as we were there by 6:30 she would extend a courtesy 15min. When we arrived at exactly 6:30, John (male black worker) took a lot of time to come unlock my new storage room. Not only did he waste so much time, he told us we had to be out by 6:50, after explaining the conversation I had with the Manager, he continued to threaten us that if we were out by 6:50 he would lock us in. 6:50pm arrived & my fob keg wasn't functioning anymore. We were able to unload a whole 15ft UHAUL truck in exactly 30 minutes!!! Having issues with the new lock, we were out the door at exactly 7:03, he rudely continued to heckle us & speak to us disrespectfully. Having absolute ZERO consideration of the circumstances, without any acknowledgement that we unloaded in 30 minutes to make closing time, he further threaten to charge me late fees. Contract states 7:00-7:05 is free of charge, he still proceeded to charge me. The day didn't start too well especially after they failed to notify me of their $0.99 for one month deal that they had, they failed to explain it completely. If it wasn't for my awareness, they tried to charge me the max for a less than two month stay. I can assure you after my belongings are removed, I will never step foot in this facility. The lack of professionalism, lack of kindness, lack of consideration for their customers because their obligations are more important completely baffles me. I am definitely making a report to Better Business Bureau. JOHN continued to argue with US his customers, closing the door then exiting the door to shout more obscenities. Consistently threatening us to lock us in & unprofessionally threatening to charge MY ACCOUNT without permission or authority for unused services. Please no one go to this badly run business.

review from yelp.com