Public Storage

10 october 2017, 17:40

I absolutely loved my experience. I needed a storage space at last minute and they were so accommodating. The customer service was impeccable and Jerae & Shivonre (I think I spelled it wrong) were so helpful and informative. I definitely recommend this space. They were thorough! Love you guys!

review from yelp.com

10 october 2017, 17:40

HORRIBLE experience- please save yourself the aggravation. You can get much better storage in the area for the price.The building is old, dusty, and leaky, the floors are the old boards that make it hard to push the carts. There is no overhead lighting in the units.The elevators aren't big enough and you have to turn sharp corners to access. MOST IMPORTANTLY:::: they will offer you a deal and then secretly raise the rent 6 months later although they maintain they sent an email which I never got. They also changed the building access hours to something ridiculous, only open while most ppl have to be at work. Awful. I only feel bad because the people that work there are actually nice. Go to Storage Plus across the bridge and be happy.

review from yelp.com

10 october 2017, 17:40

My initial move in was smooth and painless. The lady working the desk was pleasant and willing to help me out to sign me up for a storage in time for my move at the price i could afford, even though it was after office hours and she didn't have to. I have had my things here for about 7 months now. Recently my rent was raised about 10 dollars a month. Not the worst and i have found this is common practice. However, when i went to reorganize my things, i found a leak in my unit. The  employees Diamond and Imani were very understanding and offered my new boxes for free and to change units ASAP(So they can repair the leak).  I can tell the employees really do want to help the customers here. Shivonne was nice enough to  offer me an upgraded unit at the same price for 6 months and gave me a months free rent for my trouble. Very kind of them since they did not have to do this contractually. After moving units, I am very pleased to have a dry unit again which has some extra room for access to my things.  Thank you Shivonne, Diamond and Imani and the rest of the staff. :)

review from yelp.com

10 october 2017, 17:40

My experience wasn't completely miserable but it left a lot to be desired.  Overall I think that the employees at public storage are nice people and are doing what they are trained to do, but therein lies the problem. I booked my storage facility online two weeks in advance for a start date of 9/1, I was called by an agent to come by asap to review the space and that I only had 48 hours to do so. I didn't understand why. When I explained that due to my work schedule I would not be able to come for another week, he was reluctant but finally stated that was okay. When I did show up one week early, it was only then that I realized that they wanted me to book the storage facility as early as possible (before I even needed it) so that I would pay more days in rent.  And I was stuck doing so. Furthermore, they got me to buy a twenty dollar lock without ever asking me directly if I was interested in buying a lock. When I asked what I was paying for in my bill they didn't mention. I noticed it afterwards. I was too tired to argue.  Lastly, the light was broken in my storage hallway space so you can imagine my movers were not happy. The employees stated they would fix this asap but of course one month later when it came to move out, the light was still broken. So.... overall I was disappointed by the sneakiness and lack of addressing the light issues.  Would probably look at other local storage facilities in the future.

review from yelp.com

10 october 2017, 17:40

Got here today at 5 minutes before closing time and the lady was nice enough to allow us a few extra minutes past closing to help. Thanks. The staff rotates so I guess we were lucky.We have a room here and been using Public Storage for over a year or so now. This is where we store the gold bricks, uncarved gems and extra toilet paper. Luckily, they are open on the weekends. And seldom sees heavy traffic of customers, so that is good.The loading dock fits 4 vehicles (sedans/SUVs). If you're the first two customers to drive up front and someone comes behind you, you're blocked off until that person leaves, keep that in mind. Suggestion: if you have an extra person with you to watch the car, park on the side walk.For the storage space itself, there is usually a dolly or cart available, they have ample amount of supplies to pad your items and the staff are friendly.As expected, you get what you pay for, and depending on the locker/room a bit inconvenient to use. But since we been renting the storage space, we found the more you pay, the more convenient it is to access the room. It's not a 5 star hotel, it's a place to store stuff, so yes it's not the prettiest place. But it works and not too dirty.The area that it is in is at the end of Long Island City; near most the commercial warehouses. It is very close to the Midtown Tunnel into Manhattan, LIE and Brooklyn.I think the place is convenient for those not overly picky, kinda pricey but not overly so for NYC and it's not highly maintained but it's not a 5 star hotel. You store your stuff there. It's extra space.

review from yelp.com