NY Moving Group

10 october 2017, 17:38

I moved from NY to Milan, Italy.everything went perfectly, no problems at all with shipping, border control, schedule or whatever.they were very professional and always available.I'm super satisfy with their service and I truly reccomend them

review from yelp.com

10 october 2017, 17:38

Would not recommend using this moving group. My items were picked up on May 31st, and I still don't have them three months later. Worst of all, communication with the logistics team has been pretty much non existent - except when I email multiple times or they wanted me to pay. I was told my items would take ~6-8 to ship, depending on customs clearance. My items "did not fit" in the shipment they were scheduled to depart on, so ended up leaving the states mid/late July. I got a notice that my boxes arrived in the UK at the start of August, but now have been selected for extra review. I have all Customs approval paperwork, so I was surprised. I realize this last snafu is largely out of their control, but I have had zero comms since August 10th.

review from yelp.com

10 october 2017, 17:38

**REVIEW UPDATE** (still no solution)Hands down the absolute worst moving company you will ever use. My husband and I used them to move us from Philly to NYC, just a 1 bedroom apartment. Upon arrival the complaints from the foreman started pouring out. Brought the wrong truck, our stuff might not fit. He must not have checked the contract that I had in my hand (which he gave me to sign) which detailed all of our belongings. This was very enjoyable to hear first thing in the morning moving day, pouring rain in a time crunch -_-They proceeded to badly damage the apartment while wrapping and removing our furniture. Banging furniture into the Sheetrock making dents and holes. Then, they dragged our metal trunk coffee table across the hardwood floors creating a deep scratch about 6 feet long and 1/4 inch deep!!! I attached some pics for reference. Of course we freaked out as we really wanted to get our security deposit back ($3,000 of our money we have yet to see because of the poor customer service of NY Moving Group). The "boss" rushed out from Cherry Hill to assess the damage. Our apartment was completely bare and he asked us over and over again if we had "anything to buff it out". No sir, there's nothing in this apt besides this gigantic scratch!! We notified our landlord immediately to tell him. We were in a time crunch since we had to get up to NYC before 5 when the service elevator was closing. Fortunately they didn't damage our new apartment. 2 months from our moving day we are still in an ongoing battle for this moving company to take responsibility and for their insurance to cover the cost of fixing the floor that their workers damaged, $5,000, which our landlord now is asking us to pay. Getting ANYONE to answer the phone or an email regarding our problem has been like pulling teeth. My husband has called the insurance company multiple times, he was hung up on when he asked them "when will you reach out to my landlord to start processing this claim" click, hung up. Very reassuring....Moving is stressful enough! Unless you want to deal with months of arguing over terrible careless damage I suggest using a different company that can help make your day stress free and seamless. After all when you're paying someone at least $2,000 (plus tips) to move your belongings you expect some respect and customer service to come in the package.

review from yelp.com

10 october 2017, 17:38

Beware so unprofessional we send 10 boxes from ny to Italy in march and today in may. We didn't still have our stuff.. just now we got the call from them about 7 boxes went lost... people beware!!!

review from yelp.com

10 october 2017, 17:38

I do not recommend this company at all, I had a lot of problems with them. When I first asked, they told me that my one-bedroom furniture would take 5 weeks from the Us to the UK, but only after I payed a 1k deposit they updated that estimate to 8-10 weeks. But even that was not nearly close. In the end it took more than 15 weeks. On top of that, the communication with their logistics team was terrible, they almost never answered my emails. After I payed I didn't hear form them in two months, until the moving team showed up to pick up my stuff I was not sure if they were coming.To top that, many things arrived damaged.The only good thing was the moving team, very friendly and efficient.

review from yelp.com