New York Van Lines

10 october 2017, 17:39

If there was a negative star - that's what they would be getting! Be aware when using these guys! After you agree on a price and schedule a date, they call you back to tell you it will cost more! Untrustworthy!I just got of the phone with Christina. I scheduled my move with her for Wed and she calls me on a Saturday to tell me that if I want to keep it on our agreed day I will need to pay for an extra guys's labor because they want to end their working day early. Are you kidding me?!? FYI -This is how the conversation went : If you want to add an extra guy, that's your decision, but I am sticking to our agreed price I responded. Oh then we can't do it Wed.(?!?) Can we reschedule your move?Like I told you last week, I can do Monday and Wed, we could do Tues after I finish work.We can do Tuesday but it will cost more/hour since it will be after 5pm. (?!!?)Sorry, I am accommodating you. And now you have the nerve to ask me for more money for your mistake?! We agreed on a price and a date, if you can't keep that agreement I will need to use another moving company.Well, if you cancel on us now we will charge you a $50 scheduling fee anyways.EXCUSE ME?! Absolutely NOT! Now it's Saturday evening, and I have to find myself another mover during the 4th ofl July weekend - and call my credit card company to make sure they won't fraudulently charge my card.

review from yelp.com

10 october 2017, 17:39

STAY AWAY FROM THIS COMPANY!!! The level of service provided by the business is horrible. If you decide to relocate out of state and expect your belongings to be delivered to you within a week or two, then you'll be shit out of luck! It has been one whole month since I relocated from NY and I still haven't received my furniture and the rest of my things. Unacceptable. Not to mention, the company does absolutely nothing to accommodate the customer for the inconvenience that they've imposed on you.

review from yelp.com

10 october 2017, 17:39

NY Van Lines deserves negative stars and an indictment.I contracted this company to move some items from my cousin's house in NJ to my home in San Diego and was quoted $864 for the first 200 cubic feet, plus $4 per cubic foot for any overage.  We went 60 cubic feet over (verified by the guys who loaded the van).  They charged me for 400 cubic feet instead of 260 and added on another $150 because the driver "can't make it up your hill," bringing my total to $2048, 2.5 TIMES THEIR ORIGINAL QUOTE!!!  They made me pay in cash if I wanted my items.  Holding your personal property hostage is not ethical.  It's called duress.NY Van Lines wrapped my furniture in one thin blanket per item and were banging it on the street when they delivered it.  When they unwrapped it, 6 out of 12 pieces were destroyed:  torn veneer, huge dents, scratches, gouges.  I was seeing red.They were not checking the items off against the inventory control tags when they delivered and they wanted me to sign that I had received all items.  I made them check all items, 1 by 1, off against the control list.  THEY LOST TWO BOXES!!!  These contained the most valuable items of all:  a pair of mint atomic style driftwood lamps, circa 1951, hand made by an artisan, worth several thousand dollars.  I called the office and spoke with Jennifer, the salesperson who had been so nice and patronizing when she was soliciting my business.  "I guarantee that we will find your lamps.  We don't do business this way.  The owner is very upset.  He will call you."  I never received a call from the owner.  Two days later, after repeated calls and Emails, I received a phone call from a Rosie, who identified herself as a dispatcher.  She later sent me a claim form that said she was a supervisor.  No one ever looked for my lamps.  Call me paranoid, but it's extremely statistically improbable that the two most valuable items, packed in two separate boxes, were the only two items that turned up missing.  The conclusion is inescapable:  These people are ORGANIZED CRIMINALS.  I'm sure they're trying to sell my lamps on eBay or through a gallery; I'm doing an exhaustive search trying to find them).  The mover who arrived at my home was Alex.  He delivered a framed mirror (that was shattered into pieces) to my home that wasn't mine.  I immediately handed it back to him and told him it wasn't mine.  He said he had been the only driver on the route and that he had personally driven my items all the way from New York to San Diego.  How hard would it be, if you were legit, to note the places you stopped and call each customer along the way to see if one of them had my lamps?  I have filed complaints with several government and private agencies and am working the systems, but they are slow.  Apparently, there are lots of unscrupulous and downright scamming interstate movers.  New York Van Lines is one of them.During my research, I also learned that this company had been doing business as E&J Moving and New York Movers.  They apparently change entity names more often than I change my socks, probably to escape legal liability and to avoid being associated with reviews like the negative ones here.After the fact, I received a piece of paper stating that the company accepts credit cards.  In order to use a credit card, the credit card holder had to sign a clause that said he agrees to pay New York Van Lines $850 if he disputes the charges and the dispute does not stick.  Not too illegal!Do yourself a favor and NEVER DO BUSINESS WITH THIS COMPANY!!!

review from yelp.com

10 october 2017, 17:39

If you could give negative stars they would deserve that. This company is very unethical. They quoted $785 but charged $942. as they said they had $120 worth of tolls with no receipts.They attempt to hold your delivery hostage and demand cash, although they never mentioned that you needed cash, and their information says only on deliveries less than $500 for cash. When they take your credit card they then try to add a 3% service fee on top, which was never discussed or in any of their documents.The young lady in their office is extremely difficult and arrogant and does not care about you as a customer. They may save money by not hiring a guard dog at night but rather let her loose!Run, do not walk if you are talking to them about a move.

review from yelp.com

10 october 2017, 17:39

Urgent Scam Alert!  This is how it works:  We moved a short distance from Manhattan to Long Island. One bedroom, a sofa, dining room and kitchen furniture.  They will quote you a really low "estimate"  by phone to hook you in.  Then unskilled movers with no heart or soul will show up at your home and begin to recklessly pack and wrap your valuables.  Once they have you at the point of no return, they will mention you have more furniture then anticipated and more then double the moving price "estimated".  At this point your valuables are all in the truck already so you have no choice but to agree.  They then hall your valuables away as you begin to regret and question your ability in making smart decisions in your life by going with this company. If you call and complain, they will pull every trick in the book to stall, put you on hold, transfer you to all sorts of shady characters until you just give up arguing and hang up in hopeless despair.  Now you realize you need your valuables at your new location all in one piece, if you're lucky.  You call to arrange delivery and just when you think it can't get any worse, you are given the run around of when delivery will take place. By now your stress levels are so high, you will agree to just about anything to get your stuff delivered.  When they finally show up at your home and hand you the bill, you will notice all sorts of travel fees tacked on and the price bumped up once again.  Here's where you will lose your mind: If you don't agree and pay up they will not unload your valuables.  They basically will hold your valuables HOSTAGE until you pay in full in cash.  At this point, no one can help you at all and if you dont pay, they will take off with your stuff and you lose everything.  It's ABSOLUTELY ludicrous how this company has not been raided and shut down by now.  If you value your health, dignity amd integrity stay far far away from this company. Estimate was given for $1200, ended up over $3000 in the end with items missing and broken.  The company changes name to avoid being tracked down so please do extensive research and due diligence before selecting a moving company to handle all your expensive valuables and not choose the least expensive estimated like we did and got totally scammed in the end.

review from yelp.com