Liberty Moving and Storage

10 october 2017, 17:38

Long distance move from NJ to FL in October 2015.  We were quoted around $4k for the move (which was on the lower end of what was being quoted to us (up to $7k in some instances).  This was for not much furniture from a 2bed room condo.  The guy who did the quote, David was probably the most realistic/honest moving guy I've dealt with.  The driver (totally blanking on his name, but he was awesome as was his help on both ends) was held up by the unrealistic flooding in South Carolina on the drive down which was totally understandable.  If I remember right, we also tipped them a good amount on both sides b/c of all the care they showed during the move.Only writing this quote after having a not as nice experience down here in Orlando...Don't know why I didn't go w/ these guys again (or their affiliated company here), but wasn't really thinking...

review from yelp.com

10 october 2017, 17:38

This company overcharged us for our move from NYC to Texas. The movers in NYC were nice and decently efficient but the movers in Texas that brought our stuff didn't put our furniture back together. We were also quoted a high price for 2 pods of furniture. The movers on both ends told us that we had less than 1 pod of stuff. The problem is that they estimated us for much higher (2 pods) and then would not adjust the estimate. A professional estimator- Gregg Wilkinson came to our apartment and visually looked at everything and gave the estimate. We ended up taking more stuff than he had estimated and still had way less than what he said we could take. Not only did we get charged an exorbitant amount but we also did not take a majority of our furniture and gave it way or sold it at a loss because we thought the moving van would not have room for it. Now in Houston we had to buy all new furniture and mattress when at the end of the day we could have taken a majority of it all. When contacting the company, the response time was poor and we had to follow up constantly. After weeks of back and forth, our customer service rep, Karen, said there was nothing they could do for us since we signed a contract. I was then told a sales rep would follow up from me and still have not heard from them.

review from yelp.com

10 october 2017, 17:38

Liberty badly scratched up our hardwood floors and had the audacity to blame the cable guy!!! They made the move from UWS to UES incredibly painful. They claimed they had taken everything from our apt when there were still piles of items. We had to take them ourselves in a cab because they refused to take things that were not in boxes. They started an hour late and took their time loading in the morning to make sure they could squeeze every dollar out of the day. When we arrived at the new apartment my family and new super were forced to participate in the unloading to make sure we got everything in before the co-op's end of day limit of 4:30PM. The bill to refinish the floors they scratched was close to $5,000, over 4x the cost of the move. For what is supposed to be a premium moving company we could not have had a worse experience. Their refusal to cover the cost of the floors is beyond belief as I watched them push heavy furniture across the floor. Use any mover but these crooked guys.

review from yelp.com

10 october 2017, 17:38

These guys moved my mother from Smithtown to her new condo in Daytona beach, FL. Salesman was good and jay and his crew were great. Everything was on time and nothing broken. I'm glad my realtor referred a good company like liberty so I don't have to listen to my mom complain about this the rest of her life. Thank you liberty!

review from yelp.com

10 october 2017, 17:38

Lots of promises not filled; customer response time is poor.I've moved many times and worked with several moving companies, but all moves were within the northeast. For our move halfway across the country we decided to go with an inter-state, large mover. United Van Lines/Liberty Moving got good reviews.Our sales rep explained that their quote was high (almost twice of smaller movers) because they ensure there are enough crew members at the move delivery. We found this to be a selling point, as we had this problem with a different mover. In the NY side, there were 4 movers, and they were professional and quick, packing our furniture well. When our items arrived, there was a single mover. He advised he would start moving in boxes and others would join him by 1 pm. No one else came, and when we called our coordinator at 2:30 pm, we were advised this was unacceptable. She researched and called back only to tell us that no other movers would be coming due to staffing problems. I advised we were promised something entirely different when we met with the sales rep. She said she would talk to her bosses regarding some kind of refund and would call the next day. She did not call back the next day.As a side point, the one deliver mover informed us he was not qualified to put our furniture back together, even though he did do that as well as move all boxes. So the company did not provide qualified movers as well as not enough movers at delivery.There were other issues with follow up. Our NYC building requires proof of insurance from the moving company, and this is standard procedure. I had to follow up twice to make sure this was completed and sent to the building. I was supposed to get called the day before the move to confirm the time, but I had to call at about 4 pm the day before to confirm the time. We were given a 12 day range regarding when our items would arrive, and were told we should expect it to come closer to the end date. It came exactly on the end date. We called about 6 days prior to the end date to get a status. Our rep was out but the substituting rep did not call back. I had to call back the next day and was promised an answer that day. I did not get a call back.Several boxes were beat up, but the contents were not damages. There were a couple of small nicks (one was larger) on the furniture, but no real damage. In general the movers were fine, even though there was not enough of them at delivery.My point to this company is that they charge more because they claim to provide better service. I cannot say the service is any better (in fact worse, because most other movers I had called back within a day and did not require as much follow up) and so they were not worth the extra money. Their lack of follow up created a lack of confidence and nervousness about the move. I chose this company, larger and supposedly more reputable, in order to avoid these feelings. I am disappointed.

review from yelp.com