Imperial Moving & Storage

25 july 2019, 17:37

DO NOT USE THESE MOVERS. THEY ARE SCAMMERS WHO WILL STEAL YOUR MONEY! I wish I could give them negative stars. Here's what happened: I got an initial quote from a guy named Daniel for $960 for my pack and move from NYC to CT. He told me via email that it was a FLAT RATE which included everything. I confirmed this with him several times. I also called and told them I had some items to be discarded and confirmed the small extra cost for that.

Flash forward to my move day, the movers come and are pissed they have to pack the apartment and dispose of those items because no one told them about that. Umm.... what? We didn't even have that much stuff and had packed most of our clothes already. When the move is finished, it's after the office is closed and the foreman tells me my TOTAL IS OVER $2700. The guys refuse to leave until I pay them that amount and I had a 2 month old baby so I needed these big scary dudes to leave. They told me we could call and "get a refund." Ok sure.

So I end up speaking with some horrible guy named Roy in their complaints department who offers me a $200 refund after accusing me several times of having "more stuff" which I certainly did not. What a joke. Eventually after numerous complaints to them and the BBB I get that offer raised to $600, but then he stops responding to my emails. They owe me over $1500 and refuse to even come close to that number.

I understand Daniel's quote was wrong from the beginning, but that is their problem, not mine. I am going to continue to fight this until I get my money back, because scamming a young family with a baby is effed up and we really need that money.

13 march 2019, 23:24

Worst move EVER.

DO NOT USE THESE GUYS

Estimate - Charged me $1000 over the quote, NEVER got an invoice detailing why. Called customer service 6 before getting a call back.

Move - Movers FORGOT MY STUFF at my old place. Was not reimbursed for finishing the move myself even though that's what they TOLD me to do. They wanted me to sign something saying I would not write a bad review if I wanted the reimbursement. Of course they didn't tell me that when they told me to do it, only when I sent them the invoice to get my money back. The letter they sent actually said that taking the money meant I was satisfied with my move. WHAT?!?!? So you forget my stuff, don't call me back, I have to hire other people to finish, go out of my way and back to my old apt to supervise the 2nd move and you think I am going to say I was satisfied and not write bad reviews for $200?!?!?!? BAHAHAHAHAHA. When I told him that was unethical they didn't even bother to reply...

Packing - The packers don't close any open containers so be ready for your lotions, oils, soaps, and anything else that can leak to leak. They just throw them in a box. They don't even bother to stand them up straight. Since they sell you the packing materials they over wrap EVERYTHING and boxes are half full. They broke the edge of my big mirror. Guess they hoped I wouldn't notice and I had a brand new switchblade go missing...

Movers - They were pleasant enough but they ate the snacks I had laying around the house and drank about 6 cans of coke from my fridge without asking. They used the bathroom and left streaks on the toilet. Luckily I was moving out so I didn't care but I didn't let them use the bathroom in my new place.

Save yourself some agony and use anybody else

28 january 2019, 11:03

Horrible experience.

I called Russel (the imperial account manager/salesman) and he talked a big game and gave me a quote that he said was the top of the line I will be paying. After all was moved and done I ended up paying 40% more. This is for a 1 bedroom apartment, where I had plastic bins all packed, and the new place was less that 10 minute drive.

The movers took their sweet time loading the truck. I know this, as I used to work as a mover, and I know that loading plastic bins into the truck should not take 50 mins per batch, for them however it took exactly this much.

Every time that would load stuff and bring it down to the truck, the 3 of them would not be back up for 40 - 50 minutes. Again, I know how long this takes, and this was just them dragging the time out.

Russel basically lied to me, He asked me about every furniture piece, and how many boxes I had, which I did tell him, there was an extra 5 plastic bins than I originally said, but everything else was exactly as I said to him over the phone. This was also confirmed by the movers when they showed up, as they had everything written down. The estimate ceiling he gave me was 5 hours, by the end of it all they took 7.5 hours. Just the 10 minute drive took them close to an hour.

Basically, just don't bother with this company, and definitely don't trust anything Russel or any other salesman from that company tell you

10 october 2017, 17:39

Maya was incredibly helpful putting options together for a last minute move.  My boyfriend and I had a gap between apartments and Maya took the time to review and price out our options.  Working with Maya saved us hundreds of dollars compared to what other NYC movers were quoting.Highly recommended!

review from yelp.com

10 october 2017, 17:39

Wonderful people, very prompt, clean, and honest. Everything was upfront and nothing was hidden. I would recommend this company to anyone anytime.

review from yelp.com