Franks Express

10 october 2017, 17:38

I hired this company to help me with a small move from Brooklyn to Queens.I found Tatiana to be thorough and professional over the phone, and she had no problem booking a date for me that was only five days from the day of my call. After the call, she emailed me a brief form through which I was easily able to provide the relevant information surrounding my move.I was told that my movers would arrive between 9:00 AM and 11:00 AM on moving day. They called my phone at 9:00 AM sharp and were outside and ready to go.The movers were good, reasonable guys who were eager to accommodate me.The price was very reasonable; my research indicates that it'd be very tough to find a company that'd do it for cheaper.Everything went well. I have no complaints.

review from yelp.com

10 october 2017, 17:38

These owners are thieves. The actual workers are kind and great. This company doesn't know how to articulate and specify their fees. They leave it at the time of payment to over charge the individual. I had a fridge move from one garage to another within 28 minutes drive from each other, total move time was 54 minutes. This company wanted me to pay $330 (2 hours for moving and 1 hour travel time). No where in the email estimate was it written minimum estimate of $330. It even said, "Please be advised that the estimate above is not a flat rate." I was under the impression it could be less and the max $330. The "owner/boss" gets on the phone and tries to sweet talk me into paying telling me that you knew the estimate was the minimum. I explained that nowhere in the writing was that word written there. I refuse to pay for time that wasn't used. And if it was I could have hired friends or workers and rented a uhaul rather then hiring your services. I told him he could take me to court I'm only paying what's fair. He threatened me with the cops. I agreed to calling the cops. Cops came and settled the matter and advised me to go to court. Watch out for this company. It's unfortunate, because the workers were great. In response to the company's reply.....Interesting the friend that recommended you used your service for the SAME FRIDGE MOVING BETWEEN THE SAME LOCATIONS. And your auto for him was "We can send 2 movers and a van for $50/hr total of $120 which includes 1hr of working time (your working time starts from arriving of a truck to pick up address and finishes when a truck leaves your drop off address, travel time from pick up address to drop off address includes in working time) and 1 hr of travel time (for our guys to get back to the base), $20 for gas". Amazing that your charges change so dramatically.

review from yelp.com

10 october 2017, 17:38

I spoke with Tatania at Frank's moving, and she was quite helpful in getting me situated for a move.I am currently Living in North Carolina. my son lives in New York CityHe wanted to take some possessions  out of our storage unit which could have been a little chaotic. But, with her help and scheduling, it all went quite well. The movers did a good job, and I would definitely recommend this service

review from yelp.com

10 october 2017, 17:38

I highly recommend you stay away from this company. I used them to do a long distance move and not only did they try to deliver outside of the window I was provided upfront, but the movers were extremely rude.

review from yelp.com

10 october 2017, 17:38

I used Franks Express a few weeks ago and was satisfied with my experience. Movers arrived on time and were friendly and professional throughout. I ended up having to move more items than were on the list I provided them a few days before the move; the movers were happy to accommodate this change. I will likely use them next time I move.

review from yelp.com