Express Line Moving

10 october 2017, 17:39

Pros - they were the  most economical moving solution for us (move from NY to California), and ultimately we received our stuff in good condition within the time frame they gave us.Cons - I was aware of the negative reviews and meticulously boxed and made note of everything to go, and gave them this information for our quote (including box sizes), also always let them know any changes in our inventory leading up so they can re-quote. Anyway, nevertheless on the day of the pickup in Brooklyn we were told we had more than quoted on our binding estimate and the cost would be quite a bit more.  As you are on the spot your forced to pay. Also the main moving guy seemed shady and also pushy about the tip, telling my husband what he should be tipping which of course was huge. However, in the end we received our items, the company also agreed to partially refund us as we complained about the extra costs. And the delivery guys in Los Angeles were very nice.

review from yelp.com

10 october 2017, 17:39

This is a bait and switch operation. We were told they had availability for a large move from Long Beach to Buffalo on a certain date for $5200. My husband went through all of the details of the move, down to fuel charges and tolls before we received this quote. When we called to confirm, they no longer had availability on that date, but were available the next day. All of a sudden the price went up to $8500 - for the exact same move. We started out speaking with a very nice woman, Angie, (bait) then ended up with a pushy man, Jerry. Buyer beware! Luckily we dodged this bullet.Follow-up: After turning down the $8500 quote, Angie contacted us and advised they had adjusted the quote down to $7200 (still $2000 above the original quote). No thank you.

review from yelp.com

10 october 2017, 17:39

Saw off your own hand before calling them. You'll save yourself, and all the things that the people you love have ever given you.  My antique bed frame is in splinters, grandmother's crystal crushed, my recently deceased father's original artwork is flattened, custom designed chairs are chipped. I keep posting pictures of this, and they keep deleting them. I have never in my life dealt with this abject disrespect. Don't be a woman, either. The foreman will make a pass at you and the manager Jerry will call you sweetheart.If you are somehow possessed by the devil enough to hire them, at least cancel your credit card after delivery or else they'll keep charging you over, and over, and over again.Oh, and hire a lawyer with big teeth.

review from yelp.com

10 october 2017, 17:39

Most importantly, they don't use Square and that's a huge problem. If you pay by credit card, you're writing your card number, expiration date and code on a paper document. Not cool. Now ... on to the other stuff:The three guys who picked up my items showed up an hour early. Other than that they were extremely efficient. Once they assessed what needed packing and wrapping, they went to the truck for boxes and tape, then returned like a swarm of locusts. I turned my back for a few moments to sign some paperwork and next thing I knew my entire living room was bare. They cleaned out my one-bedroom Brooklyn apartment in less than an hour. Jerry, the driver/mover who delivered my items was awesome. He hadn't been informed that the elevator in my building was not yet working but he took on the stairs like a champ. A real pro, that guy.The shortcomings were mostly on the customer service side. They told me they'd call when they knew my items would be delivered; they didn't. They said the driver would give me 24-hours notice before delivery; it was more like 10 hours. When the driver told me the balance due at delivery had to be cash, it was the first time I'd heard it. When I disputed a $30 discrepancy it took them a week to figure it out.An interstate move is tough and it's not an exact science, but I couldn't help but wonder if my experience could've been better.

review from yelp.com

10 october 2017, 17:39

My friend who used them before  recommended them as she had an easy smooth experience. I looked up the reviews and was very skeptical, but she assured me her experience was top notch. So I used them for my move from Brooklyn to downtown Manhattan. I called & spoke with nick to get an estimate for my stuff, which was pretty simple. I took pictures of everything to ensure I had proof of quality of my things. Thankfully I didn't have to use those pictures as everything came in perfect condition. But wait let's back track, the actual move was stress free. they came, took my things carefully, efficiently and we're very professional about the whole thing.I guess they've taken those negative reviews to heart! I would recommend if you are looking for inexpensive reliable movers

review from yelp.com