Entourage Moving System

10 october 2017, 17:40

Here is one more review. This company totally sucks. I have been talking to Lady called Jennifer to get my bed assembled and she says she can't do anything about that. After and argument she would just hung up the phone..... First they will say they will call me back but they won't. I told her i want to talk to Gerry (Gary) salesperson who was the person who commited to deliver everything properly. 1st they kept saying he is busy etc... Later it turns out be there are only two person in the company She and her boss. I am not sure what's guffy going on there but this moving company totally suckss........

review from yelp.com

10 october 2017, 17:40

Super rude,  questioned everything I said, kept calling me by a different name.  These guys are jerks.  Blake ended up hanging up on me when I asked to speak to his boss.  I guess he's a boss? Wouldn't use trash like this if they were the last company  on the east coast.

review from yelp.com

10 october 2017, 17:40

I decided to give these guys a try even though there were many negative reviews.  BIG MISTAKE!!  I didn't want to spend a lot of money and Entourage gave me the best quote from a very glib salesman.  HOWEVER after they had my money , that was the end of their cooperation. (I have to say that the gal who answers the phone there is the only honest and caring employee they have.  She went out of her way trying to help resolve problems.)  But,  they were hours late making the pickup, made additional unwarranted charges that have never been refunded after repeated requests, were WEEKS late delivering the furniture and tried to get $350 more saying their truck could not make the drive to my house.  (Thank goodness my husband stood up to them and said that is a school bus could get here so could they!)  But the worst is the condition of my shipment. It was if they threw the things around for fun, or let an elephant share the truck with my things.  Two dining room chairs were damaged, with one of the legs completely and cleanly sheared off at an angle in the middle where there  had been no seam.  The table was scratched in two locations.  When I called them about all these damages I was offered $57.  Fixing the furniture is costing me over $1000.  I contacted the Better Business Bureau with my complaint and they said they could do nothing but that this was a rogue company and anyone who is looking to move their goods with this company should contact them.  They have scores of complaints.  SO...........if you use these people it is your own fault  when you are dissatisfied.  If you don't believe me, call the Better Business Bureau of New Jersey at 609-588-0808.  The few hundred dollars you save will be spent and MORE repairing the things they have broken.

review from yelp.com

10 october 2017, 17:40

I don't think words can express how horrible this morning company is. I originally left a positive review (not because the experience was particularly good but mostly because I thought that they would actually be good to me if I was to them. So Michael/Blake/whatever he goes by now because he keeps pissing people off and changing his name when he goes too far. Well he sold me a great plan. I was the person who literally called constantly with questions and he reassured me that according to the information I provided it should not increase any higher than the estimate (but to keep an extra hundred lying around). I mention the fact That I was in a walk up with a lot of stairs. It's on the fourth floor so I took extra care to make sure that was included. One of the many times I called about the stairs, I got in touch with Pam (their receptionist) and she send Michael/Blake an email, only she accidentally sent it to me first (and I still have it saved) where she wrote to him about how I want to make sure the stairs are included. I also got in contact with him directly a couple times double and triple checking to make sure everything was on there. He assured me it was. Well moving day comes, the movers start taking my heavy boxes down a few flights and then I get word that my rate is increasing by about $600-$700 overall because of the steps. Well at this point (and it seems whenever issues came up) Michael/Blake became completely unreachable by phone and Pam said that she didn't know what to tell me. Then when it came time to move in, I was given a Tuesday/Wednesday move in. Well Wednesday afternoon came and still no call, I got in touch with Pam who put me in touch with some truck driver who hadnothing to do with my stuff, so that was a waste of time. So then came the day of looking for it. Then they found it, and I was told Friday Saturday. Well on Saturday evening, the truck driver who actually had my stuff said that they just told him he had to deliver it. He was in Florida but was taking a flight the next day (Sunday). The driver called on Sunday to say he got to the truck and the keys are locked in the morning till Monday. He said that he would be here Monday at 1 in the afternoon (or around there). He shows up at 7am. Luckily, not too much was broken, and they only lost one of my night stands (to which the driver replied casually, yea, if ill see it I'll drop it off. Not a good answer but I was so happy to be done with them. Now I will say Pam was helpful in that she was the one who called me telling me all the days my stuff might come. My only issue I had with her was that she stopped answering the phone on me. It got to a point where I would have to call her repeatedly to get her to answer and one timeWhen she did, she picked up and actually yelled at me to stop calling because the "day wasn't about me". Well when I've spend almost 2,000 dollars for my stuff to be delivered and you are hanging up the phone to avoid answering me and you don't have any clue who even has my stuff, I think I have a right to make things about me. I was going to leave a positive review because a company like this needs something positive being said about them, but they really aren't worth it. I genuinely feel taken advantage of by these people. I don't really want to call it a company because honestly, even after using them, I'm still not sure they are a real company or a couple con artists with a truck. I will definitely be filing further complaints with the BBB, and any other moving truck forums to spread the word. And I hope they are reading this because If I don't get that other nightstand back at a time that is convenient for me, I will be contacting the bank to look into canceling the deposit charge. These people are smart crooks, they insist on cash payments because they know that they are going to screw up!

review from yelp.com

10 october 2017, 17:40

I know moving companies are hard to find but I book through Alliance and then they booked this company for me. Wish I knew this before my move. I would have looked them up to see the awful reviews. I give no stars to them. Took them 24 days to deliver. Let's start with the puck up. They were late of course. No call the day of delivery to advise how far away they were. Upon pick up when we went to my storage unit my Christmas ornaments they just tossed around and got broken. Then they try to tell me I owe more money. Um no when I booked this they had my full inventory.Ok so they leave in their way. Apparently they don't drive on 4th of July weekend. Eventually  I am told they will deliver on a Sunday when no one is open. Well they then tell me they can't get their 18 wheeler in my community and will deliver the next day and I will be charged and extra $250 for this. No delivery Monday. Finally they delivered Tuesday which was 24 days after pick up. The only good review they ate the $250 and didn't charge me cause I complained and called enough. DON'T USE this company!!!!!

review from yelp.com