Capital City Movers NYC

04 march 2021, 01:40

If you'd like to see your precious belongings destroyed for a fee, Capital City Movers is the company for you.

We contracted Capital City to help us move exercise equipment from our old home to our new home. Their staff reassured us throughout the sales process that they do this regularly and would have no problem moving our Peloton and other less smart equipment. From there, they quickly up sold us to handling our entire move at what seemed like a reasonable rate.

When they arrived on moving day the problems began. First they were suddenly unwilling and unable to move the exercise equipment with out "experts" and wanted to raise the costs accordingly. "You didn't tell us the Peloton includes a screen!" I should have known right there to end all engagement with this company, but they assured me experts were on the way and that they had just made a mistake with the initial staff they sent over.

When the "experts" arrived, they were able to dismantle and move our equipment (including a $5K~ Peloton treadmill) - but seemed unable to reassemble it in a working fashion. My brand new treadmill now more closely resembles a failed Ikea assembly project and not the luxury device it was. Metal components were bent, plastic components crazy glued(!) after being broken or cracked, and the motor made grinding noise when activated. Capital City's moving staff quickly admitted they had never moved exercise equipment before, let alone a Peloton treadmill or bike - and that they felt unqualified but pressured by management to move it and misrepresent themselves as experts.

Over the next month we've attempted to work closely with Capital City Movers to rectify this matter. They've sent over 3 separate repairmen who each looked at the damage and stated it was irreparable and admitted it was caused by improper disassembly and reassembly. The few attempts they did make at fixing it resulted in the treadmill no longer functioning at all.

Each time we have contacted Capital City's management team about this they have looked to shift blame or deny the damage their own staff have clearly identified as being their own fault. (eg "Are you sure it worked before the move it?" "Thats what it supposed to sound like" etc)

And thats just the exercise equipment. Don't get me started on the furniture they broke and tried to hide damage so I wouldn't notice. As just one example, Imagine my surprise when I found an expensive full length wooden mirror glued back together after they broke a leg.

In summary, if you have something really expensive that you want to turned into a heavy paperweight call Ina and her team at Capital City Movers. They'll destroy everything you want at a reasonable rate, and then do everything they can to avoid ownership of the problem, and dodge your calls/emails.

17 february 2019, 01:40

Update 2/16:
If anyone would like to Join a class action suit against this company for the bad business practices they practice please email SpeakOut@CapitalCityMoversComplaints.com
Unfortunately after posting my review I was contacted and they tried to pacify me promising to handle the situation and asked me to remove the review, I advised that it will only be removed once it's completely handled, 2 weeks later still nothing. At this point justice will be served for everyone they play games with.
When sending your email, please be sure to include your contact info, and your story so that an attorney can contact you for further details.

Original post on yelp 1/23:
If I was able to give no star I would, unfortunately I must give 1 star to write a review.

I would like to start by letting everyone know I have used Capital City many times in the past for myself and people in my company, as long as everything goes well it seems great, the moment you have an issue they completely ignore you and don't mind loosing a client over it.
My move was slightly different than a typical move.
I had a flood and had to pack my things for storage in unit 1 and move to a storage facility
In the meantime I moved to Unit 2 in the same building temporarily, being it was fully furnished everything went to storage.
While the guys came to pack I let them know many times these are going to storage to make sure they pack it good, it got to the point where one of them was getting annoyed and told me he is a professional at this and let him do his job.

Fast forward apx 60 days later:
I already prepaid for part 1 and 2
Agreement is to pick up from storage and deliver
Assemble the furniture they took apart
PACK and move all personal belongings from unit 2 back to Unit 1

I get a call from Nigel to review my job a few days prior. He insisted on sending a full crew to NJ to pick up instead of splitting up and sending to pack.
I advised him that my building has a no mover policy past 430 and he was convinced there was enough time.

Day of move:
10am - boxes picked up from storage in NJ
2pm - they arrive in NYC at my appartment, workers at that point know nothing about Unit 2 moving down, further they have no packing supplies, and they tell me we are only 2 guys and none of us are carpenters that can put your things back together.
They attempt to call for backup and get no help, they attempt to do as much as they can on there own.
They start off by unloading the truck and opening certain boxes they take back with them (TV Boxes, wardrobe, ect).
First TV 65" OLED that was a few month old at the time comes out broken. The workers saw it and mentioned how the packaging had nothing to protect it as it looks like they used a smaller tv box and bent the sides to fit this TV. How ironic the exact same thing I warned them when they came to pack actually happened.
TV # 2 Samsung 8k series comes out of the box and the casing is cracked. That TV was not even in a TV box, it looked like they took multiple boxes and made a homemade box.
The workers notified the boss and took detailed pictures and advised someone will be in touch with me.
During the move down (they only managed to do apx 40% of it, and it entailed a lot of throwing into boxes due to time, I get a call from Neff stating that I must pay $700 for that part as it was not part of my agreement that I actually agreed upon and paid 2 months prior. I forwarded him the email with our agreement and he stayed quiet.

I waited a week for someone to contact me and no one has
I emailed 3 different people at the company and also no response
I send another follow up email and still no response.

I have been caused thousands of dollars financial damage due to this company negligence and they fail to take any responsibility.

I strongly suggest to everyone out there DO NOT use Capital City Movers. If they can treat me like this imagine what they would do to you the moment you have an issue.

10 october 2017, 17:38

Just used Capital City for my move out of the city to Long Island.  Where do I start?  Great first meeting to evaluate what I was moving.  Very thorough.  Ari was attentive, professional and gave me a quote that NEVER changed!  Rare.The A team arrived at our UES building and they got right to work.  They interacted very well with the building staff and were extremely careful with our belongings.  The crew was great.  Polite and very respectful.  Traffic in and out of NYC was crazy that day, but the job got done!  Bravo guys.  I would definitely would use this company again...but I HATE moving!  They did make it tolerable.  Way to go guys!  Thanks to Ari, Brandon, Tarek and everyone at CCM

review from yelp.com

10 october 2017, 17:38

Want to give a shout out to CAPITAL CITY MOVERS (owner is Ari) who did an amazing job with our move! We moved close by but there were a lot of restrictions and they handled with ease. Foreman Frank also did a great job managing his team. Highly recommend to any Locals!718.619.4881- Office

review from yelp.com

10 october 2017, 17:38

I was surprised when I read the reviews for Capital City Movers and it was all 5 stars. But I decided, what could go wrong. We moved last Friday and they delivered on everything everyone else mentions. Nigel in the office was a pleasure to work with -- he was informative, helpful and super responsive. Alfredo lead the move -- he was super organized and professional. I highly recommend working with them!

review from yelp.com