Allegiant Auto Logistics

10 october 2017, 17:39

Allegiant shipped a car for me.  The shipment went fine, although Allegiant's communication with me wasn't that great.  They overcharged my credit card $50 for some fees that were buried in the contract and not stated on my receipt.  When I talked to them after, they told me that they should have informed of the fees.  I asked for a a refund for the $50, and they refused.  They told me they would provide a credit for a future shipment, which is useless, since it's not like I ship cars around all the time.  I haven't gotten the credit from them anyway.

review from yelp.com

10 october 2017, 17:39

Excellent! No problems, quick response, timely delivery, good communication with driver. They even lowered the bid to a previous offer that had expired.

review from yelp.com

10 october 2017, 17:39

They barely returned calls. They didn't see fit to mention that they change price every couple of days so if you want your item shipped you have to pay the higher price or let your items sit. They claim that if you cancel their service BEFORE the order is dispatched that you won't be charged -- but after weeks of your items sitting someplace UNdispatched, the minute you cancel they miraculously state that they found a driver to pick up your items so that they can then hit your credit card for a charge. Bottom line? They're courteous and professional only until they get the credit card info -- and then they disappear while allowing the prices to increase. Screw them; I ended up having to use another company. If a no-star rating was possible, I'd give that.

review from yelp.com

10 october 2017, 17:39

Arthur the broker at allegiant wrote up one contract, then called back asking for more money stating the car carrier driver would not do it for less than 50.00 more than we agreed to.  Didn't feel like I had a choice I agreed to the new terms.  Called Arthur back later to ask how much his commission was and how much I was to pay the driver, found out the driver was getting the same amount as the original contract but Arthur was getting 50.00 more than our original contract.  Reached out to Matt and John the owners of Allegiant, Matt refused to call me back after leaving four voicemails.  John could not get past the original contract price and continued to talk about how he would have never agreed to it.  He couldn't get past it, when I explained that my issue was with Arthur and his behavior he supported Arthur instead of admitting that what Arthur had done was wrong.  I am writing this review so that other people can be warned that the people who own this company have no integrity and their behavior was anything but professional.

review from yelp.com

10 october 2017, 17:39

We shipped 2 cars and got linked with this company via U-Ship. The U-Ship app screwed up all the info from the booking (dates, number of cars) so I had to contact Allegiant directly and make sure they have the right info. Email responses were fast and easy. However, a week before delivery when we got a reminder email, it again contained only 1 car instead of two, which gave me another heart attack and required me to email and double confirm. I don't understand why both Allegiant and U-Ship cannot figure out such core parts of their business and add extra friction to the process.Other than that everything was great - the carrier assigned to us by Allegiant (Knies Transport LLC) was great, showed up on time, loaded our babies and delivered them from WA to CO without issues. He was very careful about avoiding low hanging wires in our neighborhood.

review from yelp.com