AAA Moving Service

10 october 2017, 17:39

I don't know where to begin with this shady company. We original talked to someone on the phone explained to the the stuff we had down to a 12 piece sectional a big dress, a bunch of boxes etc etc.... so we get a quote and then they write something completely different on the quote sheet they give to the people they CONTRACT OUT to move your items. Its not even their own company doing the move... too many disconnects on what you are initial promised over the phone and then again what the company actually tells the people they contract to do it. A lot of lies and promises that aren't followed through on. I wish I had see all these negative reviews on here before even considering to hire this people. Then I get told that they can pick my stuff up on march the 26th and get it to me on the 1st or 2nd of april. Then when the movers came they tell me oh no your stuff is going to go to a warehouse and sit for a few weeks before it might actually get sent out to you. When I initial called and talked to them there was never any talk of a warehouse and our house hold items "sitting" around for weeks before we might actually get them I was promised a 1st or 2nd of April delivery. So shady and lies all around. Never would I ever contact this company again or recommend then to ANYONE ever my worst enemies I wouldn't ever recommend to them!! If I were possible they'd get ZERO stars!! The only positive thing I can say is that they refunded my $600 deposit after I pointed out all their downfalls and shady business practices. Magically changed their company name from AAA Moving to Pan-American Relocation Services, if that doesn't spell how bad they are then idk know what does....

review from yelp.com

10 october 2017, 17:39

I wish I'd rented a U-Haul and a couple of guys to load it...I might not have had so much of my stuff lost and damaged.This company will tell you about the A rating they have with the BBB (it's a B as of last week), but they do not tell you that they contract out your move with companies with an F rating.  The 'professional movers' they contracted for my move were random guys hired off of craigslist.  The company that AAA contracted ended up costing me a couple thousand dollars to replace all of the furniture they damaged.So, when I called AAA to discuss all of the things that I paid for in my contract with them, BUT DID NOT GET, they pretty much shrugged their shoulders and told me that it wasn't their fault, that they were just the brokers.  They told me that I didn't understand the terms on the contract, and there was nothing they could do.Your move may only cost you $3,000 but you'll end up paying a lot more than that when you have to replace or repair all of the things that are destroyed by the 'professional movers'  they hire.

review from yelp.com

10 october 2017, 17:39

Exactly what happened to William D has happened to us!Hands down the worst experience of my life! They stated that our belongings would be in San Antonio from Denver on June 1st and on June 8th we still do not have our belongings. After several discussions with their customer service/compliant department I was told that they actually have 21 business days to get all belongings to us because of the Department of Transportation guidelines. Pan American is not a moving company, but a broker for multiple carriers! Our stuff left Greeley Colorado and sat in storage in Denver for over 8 days waiting for a carrier to voluntarily pick the job. The original estimated time of delivery to San Antonio was 4-7 days and that is on the contract. All the DOT regulations and subcontract carriers is never discussed. We put a deposit of $700 down and paid the subcontractor $1,500 when they loaded the truck with the belief that it was going to be 4-7 days. A balance of $1,000 is still due whenever we obtain our belongings. The problem is they cannot provide an exact date of delivery! When asked for the address of the carrier storage warehouse so I could fly back and get our belongings they stated I could  do this but I would NOT be  issued a refund as the service had already been rendered.  News to me as I am still sleeping on an air mattress. This company is manipulating and promises the world and the only thing they can deliver on is a miserable moving experience. STAY AWAY!!!!!

review from yelp.com

10 october 2017, 17:39

The single worst experience I've had with a business in my entire life. I moved from the East coast to the West.1) I booked over the phone and the company quoted me a time frame of 5-14 business days. They said that the extra stair fee ($150) was included in my quote when I specifically asked. They said that if I needed a shuttle at drop off that it was included ($350). The sales rep made a show of putting my on hold to go ask his boss if this was possible. 2) My movers arrived on the day (Road Runner Van Lines, Inc.). I am charged extra for going overweight ($250), which I accept. However, the Road Runner has no record of the agreement I had on either the stair fee or the shuttle. I call AAA and am on hold for 45 minutes. I can no longer see my moving quote because it was in a link and for some reason that link has expired. I am told that my contract said nothing about the two fees and that the customer rep "lied to you." I talked to the manager who said that he would pull the audio tapes and review it to see. If the customer rep had lied (he had, there were 2 other people in the room with me on speakerphone when I booked) I would not have to pay the fees. The tapes would be in in 24 hours.3) 24 hours pass. I call. I'm on hold. No tapes yet. They said there were so many tapes they had to review for other people. Seriously? 48 hours pass. I call. I'm on hold. I leave a message with the manager. 72 hours pass. I call. I'm on hold. The manager I talked to was in an accident (true?) and so I talked to his boss. They waived the stair fee but couldn't do anything about the other.4) Two weeks after pick up Road Runner Van Lines, Inc. tells me my things are in storage in VA. Another week later, and after many lies from them, they are just loading into a truck.5) Because of the delay, I call AAA to ask about the policy on time. I don't have the contract and they had said 5-14 days. Over the course of multiple extended wait times, they send me the expired link to the contract again. After calling again, they send several screenshots of the document. Turns out, they tell the customer 5-14 days but the company has 21 BUSINESS days before any penalty happens. This 21 days doesn't start at the day of pickup, but on the first available delivery date that you provide the company. In my case, it was 5 days later. For each day it is late after THAT, you get a WHOLE $25 refunded per day.6) The truck (run by ANOTHER company) breaks down in Indiana and is out of commission for 8 days. Road Runner Van Lines, Inc. doesn't even know about it for 4 days and only finds out because I have called. 7) It is 6 1/2 weeks before my things are delivered by a THIRD company. The contract paperwork has been ripped and taped together wrong with packing tape. I am missing a box, another is soaked and moldy, and others are stained. I have completely given up hope trying to get help from AAA. The total "discount" I get for being late is about $250, which means it knocks out the extra fee I was charged on Day 1.

review from yelp.com

10 october 2017, 17:39

NEVER trust this company. I hired this company and sold all my furniture to get a price I could afford to move to Austin. They gave me a quote and told me I had room to add stuff. They hired B-52 Van Lines who arrived 3 hours late and charged me an addition almost $500. for 7 extra med boxes. My things were scheduled to arrive Dec 28, 2016 it is now Jan 8th and I still don't have my things. I can't get them to communicate with me. These two companies together really made me feel scammed and Con. Please never use either company.

review from yelp.com