StorageMart

10 october 2017, 17:41

Great Facility! Manager and staff are helpful in explaining the process, the area and facility are very safe and well lit.  The only reason why this review was docked a star was because the elevator does not have automatic doors (you have to open and close a heavy door by yourself) and they allow a company to store large pallets of merchandise in one of their move in garages.  There is no way to move large items through this garage while those items are there, so you have to move around back to the secondary garage.  This was only a minor inconvenience, but still it is misleading to say that you can use that first garage to move in, and then see a blocked door once you enter your pass code.  Would absolutely recommend this place to others.

review from yelp.com

10 october 2017, 17:41

The staff here is very friendly and helpful. The location is absolutely central in Chicago, so it's easy to get to from the loop or surrounding neighborhoods. The building is in great shape and is a very large industrial building with tall timber ceilings. I had a unit on the 7th floor and I never saw any sign of outside moisture in the building. Very well maintained and kept.I no longer needed my unit, so I emptied it and took the lock from the door. Their staff noticed this the next day, and let me end my agreement that day despite a 2 week policy. VERY nice of them to do so, and great service!

review from yelp.com

10 october 2017, 17:41

Friendly and helpful staff. Getting started was cake. They even sell moving supplies (however boxes, etc. are cheaper at Uhaul) Overall, probably the cheapest storage location in downtown Chicago.The facility itself is a converted, multi-story warehouse and has been newly renovated. The facility is INCREDIBLY clean and offers a large, pull-up dock for trucks or cars of varying height. There's even a garage large enough for a car to pull into and unload. Access closes at 7pm, but they will give you electronic codes to operate the gates and entry systems during their business hours.They have two, very large freight elevators in the building and even provide carts and a fork-lift large enough to move furniture! I moved my entire one-bedroom apartment into a 10x10 unit. I noticed they even have outdoor units for your motorcycle, boat, etc.I am very pleased with the cleanliness, newness, and excellent temperature control & lighting inside. I expect I'll be using this unit for a while.* SPECIAL NOTE: other storage facilities are offering moving trucks when you first move in... this is a wash. Their truck could already be taken for your move-in date. Just rent a Uhaul for $50 and call it quits!

review from yelp.com

10 october 2017, 17:41

While I've generally liked the facility and the location, they simply do not have enough carts.  There are only four in the entire 7-story facility.  Apparently, they've had several stolen in the last year but haven't replaced them.Four carts isn't enough when there are nearly 2,000 lockers.As a result, I had a team of three movers sitting idle while one went and chased down a cart.  This was expensive and unnecessary.I called to complain and frankly, just got a pile of excuses.  This negates much of the good aspects of the facility.We're thinking of moving our storage location as a result.

review from yelp.com

10 october 2017, 17:41

I've had storage units at many different facilities in Chicago and various parts of the suburbs... so thst being said, his particular StorageMart is...average. There's much worse, but this place has its issues and definitely isn't anywhere near the best either.Though advertised as 24 hour access, the access hours are only until 7:00pm which is VERY inconvenient. Most non-24 hour facilities usually have access until at least 9:00pm - 11:00pm so this place closing at 7:00pm is just ridiculously early.... (i think it USED to be 24 hours but they've just never updated the information online which is irritating.)The elevators are pretty horrible.... often at least 1 of them will be out of service....Not only that, but DOZENS of times while using the elevator (the one located by the main loading area) the elevator would just suddenly stop a good 7 - 9 inches before it had reached my floor, and wouldn't move any higher.... which then having to manage picking up a heavy cart full of stuff 7 - 9 inches to pull it out of the elevator was extremely difficult and irritating (im a 5'7'' and 120lb female so I struggled whenever having to do that, except for the few times I luckily had my male friend with me to help)There's usually a lack of carts, but that's a problem with most facilities. Actually, about a year after I had moved out of this place, and had a storage unit somewhere else... I was finally just so fed up with nearly EVERY a storage facility having a lack of carts that I finally just saved up about $40-$50 to buy my own cart! lmao! It's a bit smaller than the ones storage facilities have, but it folds up so it takes up very little space in the unit. I highly recommend doing that if you hate waiting for people to be done using the carts all the time! The staff is at least friendly, never had any issues with employees during the time I had storage here. Though, anytime I told them about that elevator issue of it stopping before reaching the floor, they always said they'd "check it out" but didn't seem to care really.Though this is a fairly old building, this facility is pretty clean and well-lit in the hallways which is nice. The loading area at this facility is something I miss about it, much more room than loading areas at a lot of other facilities. Even if other people are loading/unloading, there's still enough room to load/unload easily,The best thing about this place in my opinion is the location. Pretty convenient area, and easy to find the building.

review from yelp.com