STI Moving & Storage

19 october 2022, 21:45

Please never use this Company for relocation!!!!!! NEVER ! the worst service ever! I relocated from Roselle, Ill to Sun City, AZ in May of 2022. I was over charged for the total move I was giving one price over the phone for 2 room move! I paid $3,000, in Chicago and when my items were deliver it was sent by a third party services that I had to pay additional $3,700. 00 once I received my items all the boxes were damaged and missing about 6 boxes which had valuable and expensive items. I had just Purchase a new Bedroom set before my move to AZ, so I was missing items to complete the bedroom set which STI refuse to rebuy or help with shipping my items to me ! My total lost of my out pocket was over $2000.00 for the lost items and they offered me $66.00 as a claim! HORRIBLE service ! try a professional company and pay the extra !

10 october 2017, 17:40

The STI Moving team came today and were in and out of my place in less than 4 hours. They also packed ALL of my belongings, taking care to wrap everything with moving blankets and industrial saran wrap.I haven't received my belongings yet, so this review is just for the packing and loading, but for the packing and loading I thought Luis, Leo, Pancho, and Carlos did a fantastic job!(I'll update my review for the entire moving experience after I get everything in LA).

review from yelp.com

10 october 2017, 17:40

It seems that I had the same problems as the people who also did out-of-state/long distance moves. I moved from IL to PA. My first couple interactions over the phone were great: the quotation was quick, the price was reasonable, and they were able to fit me in last minute. It's the moving crews that are the problem.The packing crew was a bit careless. I asked them to please avoid a certain spot in my garage so as not to track dirt and bugs into the house, but they continued to needlessly walk through the area, and I had to continue to ask them several times before they stopped. They also broke a nightlight in my hallway while moving my furniture and did not tell us. They applied tape directly onto the back of my dresser (which damaged the backing when the tape was removed later on arrival).There were many problems with the delivery at my new place. I had a less than 24 hour notice about the delivery. One of the legs of my bookcase is cracked. There are several screws missing from my TV stand so now one of the shelves are unusable. Most of my boxes arrived crushed; thankfully, because I did the packing myself, nothing was broken within. And while street parking is difficult at my new place, supposedly the delivery crew ignored warnings from my front desk to move the truck and got ticketed. The company was nice enough to pay for it, but dealing with the foreman was frustrating when it first happened because he refused to leave and demanded it to be paid right there and then.As someone who moved with a different company from the NYC area to IL, I got to experience what a quality long-distance moving company should be like. I would consider using this company for local moves, but not for long-distance.

review from yelp.com

10 october 2017, 17:40

One thing I left out of my original review has become a bigger issue. I walked into my bedroom to see two of the movers about to put my mattress on the bed frame. What's the problem here you ask? The problem is that I could see that it was not properly assembled and the legs were going every which way. I moved to touch one and it just flipped right out from under. I said "wait a minute let me get an allen wrench." "You have an allen wrench?" one of them asked. "Yes, of course," I said.  honestly, who doesn't have one (or a half dozen) of those lying around? I went into tighten the bolts, but they took it from me and said they would take care of it. It looked better they put the mattress on, and we all went on our merry way. Why the update now? About a week later I leaned down to sweep under the bed and saw gouges in the floor. The legs were again every which way. I crawled under and used my shoulder to lift the bed while I added those little felt pads to prevent further damage, then I had to single-handedly take off the cumbersome mattress and tighten everything. It was a little bit hard to do. It seems like they had stripped the bolts. I'm not sure what they used to take it apart since I clearly did not have an allen wrench, but whatever they did did some damage. They certainly did not care whether or not the bed stayed together. It looks like if I would have popped on it too hard it would have just collapsed. On top of that I've now got out the floor in my nice apartment on the lovely wood floors. I also noticed there was some scratches on top of my dresser. Disappointing!

review from yelp.com

10 october 2017, 17:40

Moving is awful, and we all know that, but STI Moving made the experience easy and way less stressful. I recently made a move across the city from West Loop to Ravenswood, and STI was awesome. Great customer service, a very friendly (and fast) crew, and they took great care of our belongings. When calling around for quotes I found their prices to be very reasonable, and it's well worth the cost to not schlep your stuff yourself, if you can avoid it.I definitely recommend STI, and while I don't even want to think about moving again (yet), next time we do STI will be the first ones we call.

review from yelp.com