Quality Move

10 october 2017, 17:41

Should had check yelp before cotract a move from Illnois to Cali. with all reviewer giving only one star, BBB showing all these complains. Something must not be right.My experience is not as bad as others,Yes, like all other reviewers, they probably outsource the job to the cheapest movers.Movers on the chicago side suppose to be there at 10am, finally show up at 4pm.They want to charge extra ($20) for wraping up table with glass top. Extra for mattress. They are also slow on working. Most of my stuff is already at the garage and still took a 3 hours to move.The movers (different people) show up on California side is decent. The trailer that show up on time, communicated on their status multiple times prior to arrival. Move quickly and even suggest ways to maximize space here. Of course they deserve some decent tips here and the extra star.

review from yelp.com

10 october 2017, 17:41

DO NOT EVEN THINK OF USING THIS COMPANY OR RECOMMENDING IT !!!I would give them zero or negative stars if I could !!First, on August 24th, for a move to San Diego, the movers do not show up as scheduled three weeks prior.  I'm told, when I call, that my work order was somehow cancelled. When they do show up 8 hours late, I am handed a $1440 increase in the price over the quote.  I had even decided to sell five pieces of furniture prior to the move, so there was actually less than on my quote !!  I am threatened when I ask about the price increase.  The foreman, Alex, asks me if I want them to take my stuff off the truck !Instead of the promised date of September 1st (which I was fully prepared to give an extra day or two beyond ), my belongings don't arrive until September 22nd !!!Believe me, I understand the moving process and that the arrival time is an estimate but I built in extra time for that. I was told that management was reviewing my complaint on the huge price increase.  In three weeks, I received no response, even after several phone calls.  I was repeatedly lied to by Rachel and John.  Kevin, my original contact was nowhere to be found whenever I called back.  There was always a lie and a BS excuse for whatever I asked.I was told the truck left on Sept 7th, by Kevin.  Then I was told Sept 12th, by Vivian. Rachel tells me there was truck repair trouble and it's now going to be as late as Sept 24th.  Finally, on Sept 22nd, it arrives.  I again call to get an answer to my price increase complaint.  John told me he was going to call me back.  He never does. What a bunch of liars and dishonest business practices.  One of the worst experiences of my life !  These people are why the new laws are going into effect on October 1st regarding the new federal oversight of moving companies.  This group at Quality Move are like a bunch of thieving gangsters !And of course, all they accept is csh or Postal money orders.  Guess why !!!!

review from yelp.com

10 october 2017, 17:41

The only reason they are getting 1 star is because I have to give a rating.  The delivery drivers who bought items today June 19, 2013 were the only positive experience with this company.  I will be posting pictures.  To any of my friends who may read the below review please excuse the language.  Quality Move have been the worst moving company I have used in my life.  I have relocated 4 times for job and this has been far been the worst experience ever.  The lack of follow up to communication about deliveries to simply return a call in regards to a question has been the worst.  The communication is horrible.  It started with the day of pick up I had to call upwards of 20 times give or take calling to determine when the drivers would come to pick up my stuff anytime I got someone if at all I was told they were to busy and would call back in 5 minutes.  After 30 minutes I would call back to see and all I was told is that they were trying to get in touch with the driver.  This happened all day long beginning at 8:00am on May 1.  Finally after waiting all day at approximately6:45 in the evening I get a call saying the drivers were waiting at my home.  I had pretty much given up at that point.  After the driver finally showed up it took another hour waiting on the paper work for the move, by the time they started it was 9:30pm.  When they finally finished it was around midnight.  Keep in mind my unit was only about 700sq.ft with the only large item being a queen sized bed and box spring.  Finally today June 19, 2013 I received my belongings.  The only plus side to your company has been the delivery drivers who brought my items today.  I had more contact and follow up from the delivery driver in the last two days than I have the entire time dealing with your bullshit ass company.  Below are items that were damaged during the month and half long move.  The items include 2 cake stands, picture that your team boxed up, a tissue box holder, vase, mountain bike parts damaged on $800 mountain bike.  See attached pictures and more to follow.  The boxes when received them looked as if they had been stood on trampled, thrown around and whatever else can happen.  I will be sending more pictures and posting to yelp, facebook and whoever else I can think of.   Oh the most important thing.  After being quoted a price of $1740 with a very accurate inventory, when the packers arrived at the house my price jumped from  $1740 to $2800 and keep in mind I had fewer items than I did with the quote.  Your company sucks and I think I may even report you to the better business bureau.   The only reason I continue with the move after this shitty start was I could not afford to lose the deposit I had paid, otherwise I would have went with another company.As for you Joelr from First call movers I see you are just a typical lying salesman.  Who once the sale was made there was no other contact even after numerous phone and email attempts, you are a piece of SHIT as well and I hope you rot in hell.

review from yelp.com

10 october 2017, 17:41

Don't be deceived by the one star. I would put negative stars if I could.June 7th (Tuesday): original scheduled date of the moveI was told that they would arrive between 1-3 pm. 3pm rolled by with nary a call from them. I waited patiently. After all, they had said they could be late. Things come up, right? I called the main office a few times and they assured me that the driver would give me a call.Finally, at 6pm, the driver called to tell me that they wouldn't be coming today. At all. They'll come tomorrow afternoon. But who has a flight tomorrow afternoon? This girl.I call and talk to the supervisor Rachel. She assures me that the movers will leave Chicago for Rockford super early-- 7am!June 8th (Wednesday):  actual moving dateMovers finally call at 10am to tell me they're just fifty miles away. Wonderful, they were supposed to already be here.They finally arrive just a mere 22 hours after they were supposed to arrive. My things are already packed and boxed but they want me to sign a bunch of forms first. And agree to a bunch of things that jack up the previous estimate of $1000. They literally will not start packing until I agree to sign these forms. Since I'm already pretty certain to miss my flight, I agree to sign the papers. When I am asked to pay, they inform me that their credit card machine broke (if it ever existed at all) and I must pay by cash. When I balk at this, they start unloading my things from the truck in a threatening fashion. June 24th:Actually received a call from movers! Apparently they think I owe them money even though I paid in cash already. Poor documentation.Intermission: MULTIPLE calls from me to the movers. NO information on when I shall actually be receiving the things. I had everything including dates and times documented but I exceeded the maximum number of characters allotted for a Yelp review. July 22nd:7:21 PM (5:21 PM CST): The driver finally calls me and says he will arrive tomorrow and will I be home to receive them? I am too scared to say no at this point for fear that I will actually never get my things. I say yes. PS I have to pay $800 more than the original quoted price because they "adjusted" something-something. And it has to be in cash. Of course. July 23rd:1:06 PM: My things are not here. Why am I not surprised. I call and they say they are twenty minutes away. 1:44 PM: They finally arrive. Wow, that twenty minutes was so long it seemed more like forty minutes! They brought a big ass truck with them. Seriously, the thing is huge. They can't find any place to park it. They have to park it down the street and now it is considered "long-haul," which just translates to $250 more out of my pocket. They refuse to even take my things out of the truck until they have my payment in their hand. They move my things into my apartment. I count the boxes and go through them. Obviously one lamp is missing. They also have two box springs and cannot tell which one is mine. I could be sleeping on a stranger's box spring right now. I hate them. In short, it took 32 days for my things to arrive. And I mean 32 BUSINESS days (I even discounted July 4th); their 21 business day policy is b-freaking-s. I went with this company because I thought it would be cheaper but the price was definitely jacked up from the original estimate of $1000 to about $1500. The people who work there are terrible people -- seriously, you may not believe me but you really need to realize that there are people out there who have no sense of common decency or kindness or anything positive at all really. And most of them work for "Quality" Move. I felt abused, humiliated, swindled and ultimately like I had no choice but to do what they wanted me to do all the time because they were holding all my things hostage. Worst experience of my life.

review from yelp.com

10 october 2017, 17:41

I looked for a negative star rating; however, I was unfortunately forced to give them one star.My boyfriend had a reservation scheduled and confirmed via phone and e-mail for 11am-noon.   At 1:30pm, my boyfriend decided to call to inquire about the delay only to find that, of course, the crew was running behind.  Shouldn't he have received a call to inform us of this well before his reservation had come and gone?The crew finally arrived a little after 3pm, which was not okay because the management office at the new building only allows the freight elevator to be used until 5pm sharp.   The foreman, Alex agreed to work hard to make it happen.  At this point, he's stressed!!  I literally start moving and helping with taping items to help them move faster.There were some additional unexpected charges to shrink wrap his armoire and another table.  Although this is a standard industry charge, it's only necessary for those items that might get dirty or torn during the move such as couches, chairs and mattresses.  After calling to complain, Tabatha, in customer service ensured him that she would look into this and call back.  She didn't.  They tried to scam him.  An attempt was made to escalate to John, who has the title of Supervisor.  After explaining the impact to the day and work schedule for the four hour delay, he offered to "work with him" on the additional charges but did not tell him what that meant.At around 4:50 pm the crew was JUST finishing loading the items from the old apartment.  Can you say slow????  Keep in mind, there was no couch, love seat, coffee table, etc.  It was a real simple bed room furniture, an armoire, two chairs, a desk and about 10 boxes move.  After begging the management company, they agreed to allow him to use the freight elevator until 5:30pm with a $50 charge.  I called John and Tabatha to see if they would cover the fee that was being assessed, they assumed that I was lying and told me all about how the property management company where they live handles move ins.After a 3-way call with Tabatha and the management company at the new place, Tabatha agreed to call back to discuss the fee that he was charged.  Keep in mind that this all occuring during his move and after he was forced to sign a bunch of papers waiving rights for misc items.  No one called back; however, John called the crew onsite to tell them to discount the $50, BUT charge for ALL of the shrink wrapping.Plus!  One of his dining room chairs broke during the move.UGH!!!!!!!!!!!!!!!!!!!  This place has no concept of customer service.  I DO NOT recommend them.

review from yelp.com