Irons Moving and Storage

10 october 2017, 17:41

They are truly excellent movers! I don't understand the negative reviews. Maybe they have new staff but my experience was great and damage free. They have 100 reviews on thumbtack with a 4* average. That's how I found them. They were very competitive with their pricing as well. They were courteous, careful, quick, arrived on time, and professional. What more can you ask for?Some people must have unrealistic expectations for movers. I'd recommend them.

review from yelp.com

10 october 2017, 17:41

I could not be more thrilled with the guys at Irons Moving and Storage.  They were great movers.  They showed up on time, worked fast, were very personable and the price was perfect!  I highly recommend them to anybody that is moving in Chicago.  Love those guys and will use them if I ever have to move again!

review from yelp.com

10 october 2017, 17:41

They were not able to move a Granite Top China Cabinet due to their lack of straps. Promised me they would come back the next day with straps to move it, but didn't show! Kept calling them, and they completely blew me off! Paid them the day before what they quoted me, +$50 extra and a generous tip, thinking they would finish the job. Guess that's what you get for trusting people! Do not use them! They also broke a shelf on one of my wood cabinets!

review from yelp.com

10 october 2017, 17:41

My experience was excellent. I had two movers. Kevin was the man I dealt with. They were on time and quoted me a fixed rate for the move of a fridge. This was a difficult move down stairs. I thought it could not be done. They not only moved it but exerted extreme care not to damage or scratch the fridge, my floors, walls, steps or ceiling. They were friendly and efficient. They know how to carefully move your stuff.

review from yelp.com

10 october 2017, 17:41

Working with Kevin started off smoothly, we set a day and time for my move (which was 10/1 at 9am) midway through September. No problems there. I followed up with him the day before (9/30) to make sure we were still on for the move. He said yes and that his team could actually come an hour early (8am) if they finished the prior move in time. When 10/1 came around, he called me close to 9am and said his team was running late due to an elevator being taken by other movers and they were waiting for it to free up. He said they would be there at 10 instead. At this point, he was responsive. 10am came and he said they would be there at 11:30am. Then noon rolled around and I tried calling Kevin - no answer - straight to VM. I called Kevin numerous times over the next hour until his VM was full (maybe from other customers and myself). In the end, Kevin and his team were unresponsive and did not show up to move me AT ALL, even though he gave me written and verbal confirmation for the move. Kevin runs an extremely bad business with nonexistent customer service. He could have at least given me the courtesy of a call telling me his team could not do the move or given me updates of where his team was .. customer service 101 here. I ended up having to rent a uhaul, round up friends and family without notice (mind you this is the middle of the week and they were all at work), and do the move ourselves. Please do yourself a favor and do not use Irons Moving & Storage for your move.

review from yelp.com