East Coast Moving And Storage

10 october 2017, 17:41

Horrible company. Do NOT use. We requested delivery 5 days after pick-up date. I noticed in the quote that there was a 14-day delivery window clause, but the sales rep assured me that was just a formality and that our furniture would be delivered on our requested date. It is now 9 days after pick-up date, so I called customer service and they told me that "we don't have a truck available to deliver your furniture". How can you not have enough trucks when someone has been waiting over a week for their belongings ? Then I asked when can I expect it to be delivered and the response was "I can't tell you when but by law we have 14 days to deliver". I'm thinking to myself why did that sales rep tell me it could be delivered on my requested date when in reality they deliver whenever they want. This is horrible business principle. Just because your contract allows you 14 days, it doesn't mean it's good customer service to expect your customers a to live without their belongings for 2 weeks. In addition, the move distance is only 800 miles, which can be driven in 12 hours easily. They charged 3000$ for this, and I wouldn't even call this a service- it is a HUGE disservice. Will be reporting this business to higher authorities.

review from yelp.com

10 october 2017, 17:41

Wow - I cannot recommend these folks enough! From the moment I got on the phone with them, I could tell that they were established professionals. East Coast kept regular and clear communications with me. They respected the things I had marked, "fragile", and made sure I was at ease with the way they were packed. Moving is stressful in so many ways. I am glad I went with East Coast and did not have to stress about this part of the move.

review from yelp.com

10 october 2017, 17:41

Do not ever book with this company.  I would give them a 0 if I could.  I'm not a competitor, I protected myself with the right questions, and I still got screwed. I read all the reviews of moving companies, and thought I covered myself with a good company.  I was completely wrong. I asked all the right questions, had it in writing, and that didn't matter.What they said? They cost would not exceed a certain amountWhat happened?   After the track was half way loaded, said it would cost 3x the quoteWhat they said? Packing was included.   I asked again and was told all packing materials are included.What happened? On pick up, they said only blankets are included in the price, and there is a fee for the material to put blankets onto your items.What they said?   The contract says 7 stairs are included. I pushed on this since that's not a normal flight.   I was told that is exterior stairs and all interior stairs are included. I ensured this was in my contractWhat happened?  Both on pick up and drop off they tried to charge $70 per item, per flight.   What they said? Pick up would be Friday between 9-11.What happened?  No one showed up and no phone call. Took my five hours to get someone on the phone.   We were given a pick up window the next date.  They didn't show up, again. Nor did they answer the phone. The drvier showed up two days later.  Not once did I hear from the company or did they return one of my phone callsWhat they said? Delivery was GUARENTEED in 3-7 business days.  This is black and white in my contractWhat happened? When my mom signed a new contract for the increase in price, this voided anything in my original contract and my items were not delivered in 3-7 days.    They also tried to use this to charge for stairs at pick up. Random boxes were delivered to my house?  Someone is missing those. What they said? They own their own trucks. What happened? 3rd party usedThis company is bait and switch.  The drivers are finding any reason for upcharge, change the original contract and screw you over.  Customer service is horrible.   No return phone calls.   Do not book this company.

review from yelp.com

10 october 2017, 17:41

Never have I experienced worse customer service and a complete lack of respect than I did with East Coast Moving & Storage. DO NOT USE THEM!My husband and I made the mistake of using East Coast in our move from Minneapolis to Manhattan--not only were we charged exorbitant fees (despite having a signed contract that stated fixed costs), but some of our items arrived broken and some items are still lost and missing. Despite having contacted East Coast several times, customer service fails to answer and, to date, we have received no updates as to where our missing belongings might be.I will NEVER work with East Coast Moving & Storage again. Despite having a thorough paper trail of our signed agreement and deposits paid, when it came for our items to be delivered, we had to pay an additional $500+ in fees or East Coast threatened to hold our items. Save yourself the headache, stress and unethical extra fees and work with a different moving company.

review from yelp.com

10 october 2017, 17:41

OMG!! East Coast Rocks!! From start to finish they were great!! I received their full packing service and they crated all my fragile items. Such a great value especially for the fact the move came up last minute and there was no way I'd be able to get my whole house boxed up in time. The delivery was on time to me in Florida which was such a relief as well!! Thanks East Coast

review from yelp.com