Bridge View Van Lines

Move went flawless, crew sent was experienced and easily maneuvered everything down the hall ways and stairs with out damaging a thing.

DO NOT USE THIS COMPANY. This company is deceptive and highly misrepresent their services, and more than likely are scammers. When we hired this company, Nick, a sales rep, stated on the phone that they would be the ones completing the move, and own all their own trucks, "unlike all the other moving companies". We put a 1,200 deposit down in good faith that they would arrive on the scheduled day. In our "binding" contract, it stated they would arrive between the 6/17-6/18, but they did not show up, nor did they attempt to call us to inform us of any delay. We had to reach out to a few different people to finally get a response, when finally, the sales rep, Josh, basically said he was unsure when/if anyone would be arriving. As they did not show up, we started to become concerned about this company.

When we initially researched their company in March, they didn't have very many reviews, but the ones they had were fine. Upon further research, most of the 5 star reviews look fake (as these were the only reviews said "customers" posted), and there now are many more one star reviews, further stating that these guys are scammers, noting that customers have been strung along, no showed, items held hostage, etc. Due to them no-showing, us needing our items moved by the end of the month, and these reports from other customers, we reached out to them asking for our deposit back as they did not render any service (and more than likely, never even scheduled movers in the first place). Of course, they initially only wanted to talk to us on the phone, not in writing, but finally, we got a response stating that we would not be getting our deposit back.

In the contract, although, in the bold print it gives the dates that the move will take place, in the fine print it states that these dates are not guaranteed. There are many other ridiculous and unrealistic items in the fine print that show a total lack of accountability, especially paired with the fact that they are telling customers one thing verbally while in reality its a totally different story. It's almost as though they do this intentionally. We recognize that we should have read the fine print more carefully, though, we did not go into this deal thinking that they would be taking part in deceptive business practices--expensive lesson to learn, I guess. We figure we're getting off easier than the other customers who have had thousands of dollar increases due to this company low-balling the customers and then making backroom deals with the movers who shake the customers down once they have their belongings in hand. We hope no one else has to experience or do business with these folks, but as most scam artists do, they will probably pick up their business and move unto the next scam eventually.

Also, just a interesting side note, as we started looking at pictures this company posted of their said "fleet" of trucks, we noticed some of them looked a bit photoshopped. Upon a simple reverse Google image search, we found that to be true.

The best aspect of this firm is that the proprietor is always available to address any difficulties. They are excellent at accommodating customers and showing understanding. I endorse this location.

We were introduced to Bridgeview Vanline by friends and are making our first move with them. The movers are competent, thoughtfuland cautious. They have always been punctual, and doing business with them is simple. We will continue to do business with them & we heartily recommend them.

James and his team were amazing. They assisted me in completing the packing of a few minor items combined a few boxes to made the process more quickly, and carefully wrapped everything to prevent any scratches. Thank you!