Chico and the Men Moving and Storage

10 october 2017, 17:44

Professional, courteous, communicates well via phone/text which always helps when coordinating a move.  Thorough with protecting my furniture.  I was referred to this company by an old coworker and I will refer this company to others as well.

review from yelp.com

10 october 2017, 17:44

Let me start this with: I have nothing to gain from this review and all of this information is fact not my opinion of the sequence of events or interactions. I felt this review needed to be written after learning that another one of my friends who contracted with these guys had a very similar experience to mine. Im a resident physician, trained at Ochsner in New Orleans, and needed movers to move my stuff for fellowship from New Orleans, LA to Winston Salem, NC. Originally my wife and I contracted with North Star Van lines, which turned into Chico and the Men, and a $1000 extra after our original quote. I should've known this was going to be a disaster from the very beginning when I was told that part of the move would need to be paid in cash. What business with any sort of reputation does anything like that but someone who is planning to do something wrong. We had been guaranteed a delivery date based on my schedule and moving almost 1000 miles across the country. Anyway, Chicos team promptly told me they had 21 days to deliver my stuff based on their contract. This turned into a disaster and after many strongly worded emails and phone calls it was agreed that it would be delivered as scheduled. This didn't happen. On top of that, all of my stuff and my 55" tv showed up at my new house 24 hours later than the agreed on date, 10 days after all my stuff had been picked up, broken and with ants with their kingdom and eggs in some of my clothing boxes. At the time of arrival I wasn't mad. I just assumed we would go through the process to get the tv replaced and clean the clothes with the ants...life goes on right and it was just a tv, a $1200 tv when I bought it but still just a tv. Fast forward to the phone call to discuss the issue. Yes, I had neglected to pay the extra non refundable $950 for total replacement insurance after the original $1500 quote had experienced a $1000 price hike and turned into final price of $2600. Which as a resident is my entire take home salary for a month. I believed based on the way the insurance was explained to me we were covered for more than $10,000 worth of damage. Needless to say, I was wrong. Chico was very prompt and deliberate about reminding me of this. Almost yelling ( in defiance- sorry this is my opinion) at me about my failure to opt for the extra $1000 worth of insurance, as if it would have insured my things wouldnt have shown up in the shape they did had I paid the extra $1000. What I found out:We were covered for $0.60/pound per item. Anyway, a 55" flat screen LG smart tv with 3D capability isn't worth anything at $0.60/pound. However, eventually during our conversation he said he would give me $40 for it. I told him he could keep his $40. Moses/Chico never apologized for the delayed delivery or for the broken tv. Instead he blamed me for the tv being broken and had no explanation for how there could possibly be ants in the boxes with my clothes. I assured him, just as I hadn't packed a broken tv, that I hadn't packed the ants with my clothes.Im certainly not a professional mover but Im also not an idiot. The tv was packed in a 55" TV box in styrofoam as it would come from Best buy like it did when it was purchased and delivered to my house. I had packed the tv the night before the movers came because it was clearly outlined in the contract all of our things other than furniture needed to be packed and ready to move or additional charges would apply. Chico went on and on stating that he didn't pack the tv and didn't know if the tv was broken before it was packed and it wasn't his responsibility. He went on to say, yelling into the phone:"If I had packed it, it would not have broken if it was dropped from 5 feet! We did not break your tv"At this point I became pretty aggravated. I had given the guy all the benefit of the doubt that he would do the right thing. Ultimately he told me if I wanted to hire a lawyer I could because he knew where all the paperwork was and what had been signed. These are the facts of my experience. I have yet to be reimbursed any amount for the tv and its been almost a month since my move.

review from yelp.com

10 october 2017, 17:44

I can't imagine anyone having anything but positive words to say about this company. My company promoted me which required a move out of state. I have very little time and not much money to work with. Moses handled everything wonderfully. The guys who showed up were respectful, hard working and very professional. My items were delivered sooner than expected which was amazing considering what Moses had to work with. I have nothing but positive things to say about my moving experience with Chico and the men.

review from yelp.com

10 october 2017, 17:44

I was referred to this moving company by tommy bornstein. they did everything as promissed and did not over charged me as a previous mover did years ago. the driver was nice and on time. thanks again for the great service.

review from yelp.com

10 october 2017, 17:44

While looking for a local moving company,  I came across  Chicoandthemen.I am very happy with the care and packaging done by this mover especially with the Glass tables and all other ceramic pieces. It was packed very well and delivered with not a single piece broken.  Tommy and Moses in particular are very very responsive.I recommend this mover if you have delicate stuff to move short or moon distance.

review from yelp.com