Bartels Moving Systems

10 october 2017, 17:44

I used Bartel's on short notice to move us from the Peninsula down to the South Bay. Every aspect of the move was predictable and went smoothly. Steve showed up on one day's notice to give me a detailed "not to exceed" estimate and Sergio and team showed up couple of days later at the scheduled time to start the move. They were very professional, worked fast and took care in moving all our possessions. They came in below the estimate - a first for me in any of the moves I had done. I highly recommend them and would definitely use them in the future.

review from yelp.com

10 october 2017, 17:44

AWFUL!!!  The driver they hired broke EVERY piece of furniture we owned.  Luckily we bought full insurance, however the driver didn't notify us that we had the option of doing a 'bingo card' and instead just asked my husband to sign (which he did) without explaining he was validating with that signature that all our stuff had arrived, when in fact it DIDN'T!  Two pieces of electronic equipment were stolen - video camera and portable DVD player.  When I later tried to claim these items through United they said we had signed away our rights.  I'm not sure if the driver or the packers were responsible - probably the packers Bartel hired.  They charged us almost $500 for professional packing and these guys literally DUMPED our stuff into boxes.  Everything was jostled around and not professionally packed.  I would've done a better job.  I sent multiple written and verbal complaints to the company about the packing asking for a partial refund of the packing fees with absolutely no response.  DO NOT USE THIS COMPANY!!!

review from yelp.com

10 october 2017, 17:44

I decided to go with Bartels after the first movers I had a quote from wanted me to sign a waiver that I wouldn't contest any charges they made to my credit card - not a good sign.  Steve came out within a few days to give me an NTE estimate (which was key) for a full pack and move.  It took place over two days, one for packing, one for moving.  LOVED the packing team - really friendly and professional. Ask for Eddie, Brandon and Tim - they were great!  Next day was moving day, which is never fun, but went as well as could be expected with several hiccups we encountered.  The moving team handled all the unexpected stuff with professionalism.  The day started at 9:30 and ended at 10 at night, so I know they had to be tired, but they remained cheerful and professional - certainly more cheerful than me at that point!  They even are arangingto come pick up alll the empty boxes so they can be re-used, which is a huge help.  I would recommend them without hesitation.

review from yelp.com

10 october 2017, 17:44

We have used Bartels Moving for a total of 3 moves over the years and they have always been great. We've mostly dealt with Steve for the sales part at least. We originally selected them since we had used a United mover for a corporate move across states and had a good experience, but picked them to return to for our local moves that we paid for ourselves based on the great experience we had. From the quote process, all the way through - communication was great. They showed up to pack us when they said they would and got it all done in a day. The packing team was very careful with all things each time and used an abundance of paper to make sure nothing broke along the way. We even had artwork and glass table tops that were crated for the move despite it being local and everything made it all 3 times with zero damage. Definitely worth the extra to have them pack you!The moving crew themselves have also always been great. They lay down runners etc. to make sure carpeting and floors aren't damaged as they move things in or out. They are good about listening where things are supposed to go and moved couches around several time for me when I was particular about how they laid out on the rug.  The only possible wish I would have for an extra service they could offer is to pick up all the paper and boxes that are generated a month or so later after you unpack!

review from yelp.com

10 october 2017, 17:44

I just called Bartels Moving Systems this morning. I scanned and read through some of the reviews from people who have used their services and was getting a not-so-confident sense that I will be 100% satisfied. However, I decided to give them a try and called them anyway. After a short 1-minute phone call, I was not nicely treated as the other person on the line was not very patient and was actually a little rude. I then heard a phone ring in the background and that person just told me to hold while they answered the other line. At that point, I would concur with the other reviews and suggest that you use another company for your services.

review from yelp.com