Wright Way Packaging & Shipping

10 october 2017, 17:43

If you are looking for a company that prides itself in the job they do for the customer, this is it. We had a 1211 lb shipment going from San Diego to Boston. It was too small for some of the big van lines to be bothered with--they had a 3600 lb minimum--but they recommended for us to try Wright Way. Wright Way really was the right way for a shipment like ours and they couldn't have done a better job. Read the reviews and you'll see. Ron Wright, the owner, is an ex-military guy and he operates his company with straightforward integrity and precision. We found everyone at this company to be knowledgable, friendly and customer oriented. Pick up and delivery were right down to the hour. The shipment was weighed at origin in front of us, piece by piece.  No surprises here except our admiration at the time and expense they went through to crate and load our little shipment to keep it safe when turned over to a freight carrier. Things no mover would crate, like an old formica table top (legs in a carton) were crated, questionable boxes were put is sturdier boxes, strong corner guards put at the corners of the 5-6' tall palleted load to keep it intact, a queen mattress and box spring in heavy cardboard crates (no flimsy "mattress covers"), a treasured bureau wrapped with plastic sheeting, blankets, styrofoam, heavy plastic, and secured with tape. Not a Scratch! If this shipment were caught in a tornado I bet it would have landed in tact! I saw one complaint that there was too much wrapping to get rid of; a complaint by someone who obviously has no idea of the natural road action a shipment can endure on the open road. This is Ron Wright's specialty, preparing a shipment to be road worthy when being shipped by a freight carrier. The price? $1700 exactly as promised.  At destination, we solicited three guys who work in the building to help us get the curbside delivery into the apartment and tipped them $80.

review from yelp.com

10 october 2017, 17:43

PLEASE READ BEFORE YOU CHOOSE YOUR MOVERS. I hope this long review aids you in some way.I was initially excited to give this company 5 stars for the stellar service they provided me while packing out my 2 bedroom apartment sized shipment, and then meticulously packaging all my things to the point where several trips to the recycling center were in order when I received my shipment from San Diego, CA to Oak Harbor, WA.This would have ended as a 0 star experience had not the owner Ron communicated with me cordially.Here is my experience with Wright Way:Prior to Pack Out- Since my Navy Husband did not have the orders required for a military-funded family move, we had to find a moving company and pay out of pocket. My husband had already left for Washington so I did the move on my own. I was referred to Wright Way by a gentleman from another moving company in the San Diego area who has known the owner for a long time. He had said that Wright Way was the way to go price-wise for smaller shipments.I called them up and spoke to Santiago who, may I add, is very friendly and customer oriented. We set up a date and I received confirmation for the pack out a few days before.Pack Out (June 13th 2016)- I received a called about 30 minutes before they were set to arrive. I had packed most of my stuff in boxes and the guys who took everything out were friendly and accommodating. They were careful with my things and disassembled my desk, dining table, bed frame, etc. It was great service. My shipment of 3800 lbs cost me $2800 to travel up the coast. Great deal right? Yeah...Receiving Shipment- It came sooner than expected, which was about 2 weeks. It was ready for pick up by the third party carrier which was situated near Mt. Vernon, WA. It came so soon in fact, that I had to hold off drop off for a few days before we could find a hand to help with the curbside delivery. When the shipment came, the driver of the truck commented at how well packaged everything was, he said he'd never seen anything like it!!! I was extremely pleased how Wright Way packaged all our things. Of course, with all the cardboard and packing material it took forever to get rid of it all. That comes with great shipping.The only issue I noticed with the shipment was that of all my self-packed boxes, only one at the bottom of one of the pallets was crushed. It didn't strike me as odd since there was shrink wrap wrapped and supporting the 6-7 foot high pallet until later when I was unpacking...I found stuff missing.... $3100 retail value worth. The box that was smashed? Yeah, whoever the thieves were opened the box from the bottom so to seem inconspicuous. YES, The valuables were written on the box. YES, I know now never to do that again in a million years. We also lost items from a clear plastic drawer container.I talked to Ron many times trying to figure out how to remedy this problem for over a month. It was like I was going in circles with him in conversation.Because this small company uses 3rd party affiliates to help with the move, there is no way to find the culprit since my shipment went through many hands. Whether it happened in Wright Way's warehouse or not I just cannot prove (and they don't have security cameras). Furthermore, since I packed my valuable items they cannot prove the stuff I packed was actually there, making this all the more frustrating. If I lost my entire shipment through Wright Way, I would only ever get $380 with insurance. This is the moving industry.Here's my advice (since I didn't think about this til after I needed to):-Don't label things of Value on your boxes if self packing. Don't leave anything of value visible either.That means don't label at all, or purposely mislabel. Unless I wanted to sue and spend even more money to get back the worth of my stuff, we'd risk losing more $$ since the industry protects these companies. Which leads to..-PAY to get your stuff packed for you if you can, so that everything is accounted for. If something gets stolen, it may get covered. Do not assume because Wright Way has a "good reputation" that your stuff is safe, because it's not. Ron told me himself other people had stuff stolen under them, and he doubted their complaints. The moving companies don't care, no matter how much they say they might. This move became a $5900 deficit. We bitterly cut our losses and moved on. Most of the items stolen were my husband's and he doesn't ever want to think about this again. I will say this about Wright Way: they do care more about their customers than most moving companies would ever. They did pay us $85 in damages (I had to call again 3 weeks later when no check came in the mail and remind them however... Hem) and although it is better than nothing it doesn't remedy a thing.My hope is that you are more informed to make the best decisions for your move, I don't wish what happened to us on anyone else.

review from yelp.com

10 october 2017, 17:43

Everything was delivered intact, and in good condition.  I had no complaints, unlike the previous movers we hired.Wright Way is a little different from a standard moving company in that they don't reassemble the furniture on the delivery-side.  But they do disassemble everything for you on the move-out side.  On moving day, they took out our furniture and moved it out to a truck.  When it arrived, it was palletized and wrapped well.  There was no damage, and everything was there, with no items missing.  And to top it all off, on moving day, they showed up when they said they would, were extremely fast and efficient, and were very professional and friendly.  I still have some stuff in storage that will eventually need to make its way across the country.  I expect that I'll be hiring them again in the near future.

review from yelp.com

10 october 2017, 17:43

Honestly, we hit some bumps  in the road! I guess my shipping/moving needs were slightly out of the ordinary for them. Lack of communication caused those bumps. Owner was very receptive when I contacted them about the problems. He even apologized, and when do you ever get that from a company!  In the end, they made it "right". It's a local company, which I always prefer. The owners are nice as is the office staff. If you use, just make sure your "needs" are made very clear and what they will provide for you is equally as clear.(And who cares if there is a "POKE STOP NEARBY!)

review from yelp.com

10 october 2017, 17:43

I recently used these guys for my small move to Adrian, MI from San Diego after, not one, but two moving companies recommended them to me. The representative for United Van Lines, Chris Lind, even said it himself that they "can't touch them" when it comes to the cheapest quote. My quote was just over $900 for a move under 1000 lbs.But that wasn't the best part. Their customer service,  from Yessica handling matters wonderfully with me on the phone to the movers themselves who were friendly and patient as could be, I was so grateful for how painless they made my first move. All of my stuff was packed and delivered promptly, reliably, and safely, with nothing damaged or missing. I would gladly use them again, and I recommend you go with them if you have a small move. I hope they carry on this tradition of supreme service instead of going the route of losing sight of what the customers want like so many have. Thank you, Wrightway!

review from yelp.com