Finch Moving Company

26 august 2020, 02:45

On the 25th of July 2019, I hired two movers to move my items from Concord to San Francisco.

The services we agreed on were as follows.
Move boxes from Concord to San Francisco.
Move large furniture between 1342 Jones St - Apartments #3 and #7.
Payment will be on an hourly basis.

Their expected arrival time was between 8 am to 9 am. However, I received a call from dispatch at 9:30 am informing me that their truck had broken down and they were sending another truck on the way. Six hours later, they arrived at 2:30 pm.

I drove from San Francisco to Concord at 7 am so I can be there on time for when they arrive for the pickup. But instead, it was the other way around and then we ended up driving in rush hour traffic to get back to San Francisco when we left.

I requested them to move a large cabinet from Apartment #7, from the 3rd floor to the 1st floor. They told me that they should be able to figure it out. I took their word for it and I went on to join a conference call so I couldn't watch over while they work. And it took them an hour and 30 min to move the cabinet downstairs.

When I came outside, they already made it to the very last turn of the stairs and told me that they need to damage the back of the cabinet because they are having trouble getting it over the stairway railing. I told them if they can do it without damaging the cabinet and they said okay, they will figure it out. And so, I went back inside and heard the cabinet crack as they scraped it over the handrail which was also damaged in the process. They should have told me that they might have trouble with the cabinet before moving it down or even earlier on. And they should've properly protected the cabinet with wraps or blankets prior to the move.

Aside from breaking the back of the cabinet, the legs were also chipped and I found severe scratches, dents, and scrapes in the stairwell on all three floors. The movers did not tell me about it until I saw it myself. And this all happened a month after my apartment renovated which means the stairwell was newly painted.

I initially planned to sell my cabinet which I bought for $3500 and was in pretty good shape but unfortunately, I was unable able to sell it due to its condition after the movers brought it downstairs. We even ended up paying to have the cabinet dumped. On top of that, I also paid $900 to a painting company to fix the damaged walls and stairs that had scratches, dents, and scrapes.

Additionally, they were six hours late and got stuck in rush hour traffic, which would not have happened had they arrived during the original time. And because the entire moving process took 8 hours, I ended up not moving some of the large furniture pieces because they finished very late at 9 pm. At that point, I decided not to pay for any more of their time to prevent further cost and damage. So in the end, I ended up disassembling and moving the remaining furniture myself.

Their response didn't help at all as well.
“Someone will take it.”
“We have people that fix these things all the time.”
“Our insurance will cover it.”

I have photos of the damages and I can also provide proof that the hallways and stairs were recently painted that time.

I understand as a moving business, situations like this can happen. And I hoped there was an agreement on how to remedy these damages. I did not receive any compensation from Finch Realty or Finch Moving nor from their insurance company. I did not wish to leave a negative review and trigger legal action from these issues. However, I haven't heard from them since they left and took photos of the damages, and so I am just leaving this review for other people to know.

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10 october 2017, 17:43

These guys did a great job! Showed up on time delivered everything as promised. These guys kick ass and I'll be calling them again in the future

review from yelp.com

10 october 2017, 17:43

Very poor customer service on the phone. Rude and abrupt. I'm not sure how they stay in business. I live less than 2 miles away from them and I needed two movers (no truck) to move one item down a flight of stairs. Probably 10 minutes max. Nope. 3 hour minimum. Wait. 285 dollars to move a hutch less than 100 feet? I get that it's company policy but seriously?Within 20 minutes of writing the above review I got a private call from the man I spoke to above. He asked if I wrote the above review. He then said the f word about 10 times. F my review. Why did I Fing write it? F customer service. He ended the call by saying F you you (insert a different derogatory F word for homosexuals). If your ethics have passed that of the 70s then don't use this company! Fortunately my phone records calls and I will turn this call over to a lawyer and the BBB.

review from yelp.com

10 october 2017, 17:43

These guys totally rock.  We had a very challenging move with lots of stairs.  When the guys arrived they worked extremely hard throughout the entire process.  They were very meticulous about wrapping items they felt would break.  They used heavy moving blankets and then would wrap with a clear saran wrap like material.  They worked from 8:30am to 11:30pm, even bringing in a second truck and 2 more guys to get the job done.  I can't say enough good about the outstanding work these guys do.  They had a great attitude throughout the ordeal and made the process as seamless as possible.  Highly impressed with their work and I highly recommend you give them a shot...If you have a larger home or a lot of stuff, you may want to have them come out ahead of time to assess and ensure they have the right amount of trucks/men on the job the day of... that would be the only thing I would do differently.  Cheers and thank you!  (Also be sure to tip these guys, they work hard!)

review from yelp.com

10 october 2017, 17:43

A day clocking 93 degree midsummer blaze with 80 perfect humidity is certainly not a fun time for a move... or any time, for that matter. And in the past, as I had never known any better, I'd always enlisted the help of those whomever were willing to volunteer their time and back strengths for a premium price of pizza and beer each time I needed to relocate.This time, however, I was not about to haul thousands of pounds of furniture, appliances, and other whatnots down two stories and back up two stories during the "heatwave of a decade."Enter Finch Moving. I'd scoured the Yelp reviews for the most reputable company with the most honest reviews (I tend to ignore these reviews from users who have 0 friends and one review). Turns out, their rates beat the competitors' by a large margin. Quotes ranged from  $135 an hour to $190 an hour, with different rates for cash vs credit. Marina at Finch Moving quoted me $90 an hour for two guys and truck. I was a bit apprehensive about such a low rate but after reading the reviews, I decided to take a chance. After all, what's the worst that could happen, other than having my beloved belongings for which I've worked my ass off, broken.Antony and Eric put those worries to rest rather quickly. They showed up right on time, Antony walked through the townhouse to see what kind of work they were looking at, and immediately got to work. Starting with the boxes, they took less than 15 minutes to load up my entire living room! I hadn't had a chance to take apart my electronics but Antony took care of all of that, too! He glanced at my surround sound, grabbed the box, and had everything packed, taped, and loaded within 10 minutes. Through the entire process, Antony made sure to explain to me what was going on (taking the bed apart, wrapping all the furniture with clear vinyl, etc) and I never felt lost in the process or concerned about the condition of my belongings.There is a reason why there are professionals to every field. Antony and Eric are absolute moving savants and they packed, loaded, transported, and unpacked everything in my two- story townhouse little under four hours! I was amazed by their strength, the professionalism, and their politeness. I highly recommend Finch Moving and if you can, ask for Antony and Eric. Oh, and be sure to have some ice- cold bottle waters for the guys.

review from yelp.com