Vitesse Moving & Transfer

10 october 2017, 17:37

I found these movers on Yelp and I promised I would write a review. I am writing it with a one week delay. So let's begin. It all started with me calling their office and providing all information like the list of items to be moved, addresses, etc. The guy on the phone sounded very professional and courteous, he took his time to answer all my questions and explain every detail regarding their rates and charges, the truck to be used, packing supplies, etc. I received my written estimate by email in about 20 minutes and we were all set. The day before the move I received a confirmation call from the company which made me feel secure. On the moving day the truck arrived about 10 minutes earlier, I was a little concerned about this, but I was told that I would be charged only from 10 am which was my initial reservation time. In the meantime the movers took a quick look around the house and started filling out the paperwork. I watched how carefully their movers packed my belongings, and honestly speaking, I was quite satisfied. I would have done much worse job if I did it myself. My things were carefully packed inside the truck, everything was packed nicely and securely. It took me about 40 minutes to get to my new address, however the truck arrived about 10 minutes later. That was obvious it took them a little longer to get there because the truck was fully loaded. It was a pretty hot day but the guys moved quite fast anyway. They put the furniture where I asked them to, my bed was assembled in less then 5 minutes, blankets removed.My move took almost the same amount of time as was estimated by their dispatcher. I was a little worried about some fragile things like vases and hand made lamps, but I should say nothing was damaged or broken, all items arrived in one piece safely which proves one more time how great these guys are. Thank you so much!

review from yelp.com

10 october 2017, 17:37

I scheduled a 2 part, 2 day move with Vitesse at the end of July.  I ended up having to cancel them for the second day, as I didn't want to deal with the attitude from one of the movers: Emir.I'll just say this: Emir was late to the job, and was dismissive and callous the entire time he worked for me.  He also demanded that I order a pizza for them.  I didn't realize this was a prerequisite, so I obliged.  They were working hard, so I added that onto my bill.  Even after taking a 30 minute break, there was no thank you for ordering them food, and the attitude continued.  Here's some tips:   If you are a mover you should not demand to be fed nor provided food for on the job, unless that is understood upfront.  If you are a mover, you should not be unpleasant about having to lift and move heavy things--as I understand it, that's the job.  I was told that I misunderstood his attitude for his European cultural background, however the other guy was from Europe as well--Di--and he was all smiles, grateful and happy to do the job he signed up for.  Somethings require no translation. Moving is tough on everyone, there's no need to make it tougher by being unpleasant. I provided food, a generous tip, and was still treated in a callous manner.  When I spoke with the owner he offered no refund for the food I ordered, and no discount for the second day of work that I scheduled, so I canceled.  I would not recommend them for their services.

review from yelp.com

10 october 2017, 17:37

If I could leave this asshole negative 50 stars I would....I booked them for last Thursday, June 29th. 10am sharp. I had to be out of my place the following morning. I gave them my credit card a week before. Come the morning of the 29th, nothing. No call from Mark. I called his dispatch at 9:15am. No answer. called back ten minutes later. Dispatch answers. Some lady in Chicago. WTF? She tells me she will get in contact with Mark. Fifteen minutes later I still haven't heard from anyone. I was beginning to smell a rat. I thought I had been scammed.I called her again. This time she gives me Mark's number. I call. He tells me they can't make the move because they got stuck in San Diego. WTFF? I tell hi that is unacceptable and he responds with a lame ass excuse that he had called the day before and left a message. I received no such message. Now I am stuck without a mover. I tell him he has a binding contract and he responds with many pejoratives and tells me to "sue him." Tells me because he called he is not responsible; even though I have a viable contract and they took my credit card info. What an asshole! I ended up renting a uhaul and doing it myself. They had quoted me $300 for 3 hours. It took me 4 hours, but the uhaul cost me $78. This guy is a snarky little girl. Gets mad when people call him out for an inexcusable, egregious breach of etiquette and business.

review from yelp.com

10 october 2017, 17:37

I am very grateful that this company made my move so easy for me. The movers took really good care of my furniture and things. Everything was packed so thoroughly that even if the worst happened my stuff would have remained safe and damage free. It was obvious the guys knew the routine and really enjoyed their job. They lifted my heavy sleeper sofa and carried it as though it was a feather. I heard horrible stories from my friends about their movers damaging stuff and procrastinating. I did not have any single complaint about these movers. Outstanding service, will use them again for sure.

review from yelp.com

10 october 2017, 17:37

Absolutely the BEST MOVERS I EVER HAD!!!  I did a random search and called a few places but they seemed sketchy. When I called, I reached Lynn, based outta Chicago. They now have a hub in Los Angeles, so perfect for my move, from one location to another in LA. . No other moving co in LA stands a chance. Lynn was absolutely very clear and accommodating. She made me feel comfortable so I took a chance. Best decision Ever!  Dali & Emir showed up on time. Moving has always been a nitemare in the past with every other company. Not any more. These guys are ROCKSTARS*'s!!! They were patient and ready for whatever crossed their path. They were very fast, efficient & professional. I can't recommend enough.

review from yelp.com