RAPTOR VAN LINES

09 may 2023, 18:29

From start to finish, the entire process left a sour taste in my mouth, primarily due to the deceptive practices employed by their salesperson Richard Z.

09 may 2023, 18:28

If you’re looking for a reputable long distance moving company don’t choose Raptor Van Lines!

They will provide inaccurate estimates and will DOUBLE the price they give you when they arrive to pick up your items!!

I received a quote from Richard in March and I listed out and told him all the items I was shipping and he provided me an estimate for 200cf and the price was $1757. I emailed him and said if I went over 200cf how much would the price be. He told me 300cf is $2109, 400cf is $2327.55, 500cf is $2517.55. I said ok great, I know the prices if I went over.

Tell me why when the foreman came the day of the pick-up and even looked at the quote Richard gave me BEFORE looking at my items and said I’m not sure why he priced you at $1757 because just looking at the listed items on this quote, it’s more than 200cf. I was shocked but I said ok If I go over 200cf I know the prices then the foreman tells me NO even what Richard provided for 300cf, 400cf, and 500cf was inaccurate and he said my total would be well over $4000!!!!!! I was livid and tried to call the office and even sent an email to Richard but of course no one was there on a Saturday to answer my call. I still never got a phone call or email back from him to this day. The foreman even read the emails from Richard and was shocked that he told me inaccurate numbers. The foreman calls his manager (which I was told I couldn’t talk to at the moment only he could) Wild right!! The manager said for $3000 they’ll ship it all. The foreman said I had a valid case and to call the office on Monday so they can lower the price due to the miscommunication. So, because of that discussion, with him I decided to sign the form.

I just received an email today stating because I agreed to $3000, I have to abide by it but they will give me a discount of $250. $250???????

I am sick and will be at the hospital for treatment the next couple of weeks and don’t have the time or strength to look and get other quotes from movers.

I don’t want this to happen to anyone else!! So please do your research and go with a HONEST company. Even with proof they will honor what they said.

26 april 2023, 22:46

PLEASE NOTE ALL THEIR POSITIVE REVIEWS ARE FAKE!! This is another horrible scam company, formerly known as "Blue Hawk Van Lines" - go read their awful reviews as well. Their scammy sales person, Richard, assured me they'd beat the price of my UPak pod to relocate from CA to FL. All I had were a few boxes and small items. When the driver arrived (after I had already cancelled my pod) they tried to charge me $5,100 for my move instead of $1,852. FOR LESS ITEMS than I was even quoted for initially!! I turned them away, willing to lose my deposit rather than deal with horrible people like this who take advantage of people when they're vulnerable and have no other options at the last moment. In the end they called me back 2-3 times and came down on their price to $2,400. Still $550 more than I was supposed to pay. My items did arrive in approximately 3 weeks and luckily all was there undamaged, but I WOULD NEVER USE THEM AGAIN. Highly recommend saving yourself the headache and unnecessary stress and use a pod and hire people to help you load the pod if needed.

25 february 2022, 19:47

They exceeded my expectations. First off, our sales representative assessed our move. He asked certain questions that we hadn’t thought of and helped us to get an accurate quote. I recommend their packing solutions, they’re quite careful handling all kinds of stuff. I was with the crew the whole time and they handled everything carefully. I was just impressed with their service.

24 february 2022, 19:32

We couldn’t be happier with their service. We move fairly often and this was by far the cheapest and most organized move. Workers were careful and their attitude was always friendly and helpful. Would definitely recommend.