Pacific Ocean Moving and Storage

10 october 2017, 17:38

What good guys!It was my first move last month, although it was last minute because another company stood us up, Richard talked to his dispatch manager, and found us a spot to get picked up on a weekend. We were happy to see the guys working hard, we got them lunch, they were so kind and thankful, it was heartwarming.We got the keys the new place a day earlier, the guys came in and unloaded everything, Marcus was the same guy that was there in CA and our new place.For families or anyone really, trust worthy and professional men and women (even the girls in the office were super nice).Use these guys!

review from yelp.com

10 october 2017, 17:38

Just Noticed that the business commented that I never contracted with them. I esigned a binding quote with them and paid them 90 dollars (which was later refunded). That sounds like a contract to me. I posted a picture fo some emails I had back and forth with Joe specifically (as he was the one who handled my quote and payment). I have a lot more I could post as well. But I would not recommend anyone trust this company.

review from yelp.com

10 october 2017, 17:38

Some information about our move: Victorville, CA & Hesperia, CA to Blue Springs, MO & Odessa, MO. Order picked up on May 29th. Truck left the yard on June 9th. Truck arrived June 19th.Let's put it this way: Joe, the "owner" had a very special way to talk himself and his company up. Which is funny because none of the workers that I met actually worked for Pacific Ocean Moving & Storage. All the work was done by third-party companies.Let's start with the pick-up. They were late by three hours, and when asked about the delay, we were given two different answers. The moving crew told us that they were stuck in traffic, while the office told us that they hadn't even left yet. When we told them about the second pick-up, they were confused and had to call the office, twice. The crew worked quickly, taking care to wrap all our items. In paper and plastic wrap. Overall, it took about 2-3 hours to load both my house and my friend's stuff from her house. Unfortunately, that was the last of the great customer service. On Sunday, June 8th, we were told that our stuff had been loaded onto a truck and that it was going out the next day. We were them told that it would take about a week for our stuff to arrive. About Tuesday or Wednesday we were called by the driver who told us that they were on their way. Friday, we tried calling both the driver and the company to try and figure out where our stuff was. Both calls went straight to voice mail and we left multiple messages. We didn't hear back from anybody until earlier this week. Finally on Wednesday the 18th, we were finally called back telling us that there had been a slight delay and that the truck was back on the road. The entire time we were worried about our stuff, not a single person had been bothered to call us stating the simple fact that the truck had broken down and needed to be repaired! On Thursday, the 19th our stuff finally arrived and that's when we got the shock of our lives. Every single box that we had sent with them was crushed. Some boxes even had tears and holes in them. When I asked the driver about what happened, he told me that "We don't pack the truck. They pack the trailer, and we haul it out and unpack it." Not to mention, in order to move some of our stuff off of the truck, they had to remove other people's belongings which they placed on the wet asphalt! Some of these boxes even had similar, if not worse damage than our own. Some boxes that I saw were labeled "fragile" and "glassware" but they were just tossed around like nothing. After her had gotten out stuff off at our apartment, we then told the driver that we had a second drop-off. He told us that he wasn't aware of any second drop-off and that he'd have to call the office. After he finished his call, he muttered something under his breath, and told us that it was "too far" to do the second delivery. We told him that we had already paid in full for both deliveries and after muttering something else he reluctantly agreed to do the delivery.

review from yelp.com

10 october 2017, 17:38

If it was possible to give a 0 star I would. To start the movers didn't deliver on time. I was told it would be about two weeks to get my stuff, a month later they called to say they were delivering it the next day even though I was working. I said it was impossible as I had to work, they then said that it would be two more weeks until I got it so I was without my stuff for a month. Then when my stuff was delivered I had damaged and missing items including my queen mattress. How do you lose a queen mattress?!? Then when I was fighting with them about all this they said that they couldn't find it and I was welcome to file an insurance claim. Refused to give me a refund. When I filed a claim it took 5 months for them to make me an offer and it was for $111 dollars. The insurance company informed me that I declined full coverage insurance even though the guy that booked my move told me I was covered it turns out I was only covered for $0.60 a pound and any boxes I packed my self were not covered. Also any furniture with plywood such as bookshelves with the plywood back wasn't covered. They said I had the option at time of purchase to get the full insurance but I said no which NEVER HAPPENED. The moving company itself was completely unprofessional. I had to talk to them several times and there was no real manager. There was one guy that said he was dispatch manager but he had no say in stuff like booking. His name was Ori. We literally went back and forth over the phone for weeks. My pick up was 6/7/14 and the guy I booked with, Richard, said delivery would be within two weeks. On 6/18 a guy who's name I couldn't be sure of but sounded like Yotom called and said that they were going to load my truck Friday and someone would call Friday with an estimated delivery. I told him that Richard said less than two weeks and Friday was two weeks. He said that two weeks is typical but not guaranteed. No one called me at all so I called on the 23rd and was told they still didn't didn't have a date. I didn't end up getting my until July. Ori was the worst every time I called it felt like he was just brushing me off because he didn't want to deal with me. When the guys showed up without my mattress he was like oh, well I'll look for it. After that I never heard from him again. They were never once able to give me a specific date on delivery and they lost all my stuff. When I called the dispatch manager again about the insurance thing he said "Oh well". He absolutely refused to let me talk to the owner. He said the owner had more important things and didn't have time to talk to me. After a few weeks they stopped returning my calls. This is a list of everything that was damaged:DamagesMissing mattressMissing footboardBroken plate (from set of antique china)5 pairs of broken high heelsLiquid damage to two boxes caused staining on 18 shirts, 3 skirts, 3 pairs of pants and 6 more pairs of high heels, and one case of MAC brand make up, the liquid clearly originated outside the box, white work shirts (4) white dresses (2) and white t shirts (3) stained Hole in back of brand new dresser Ply wood on back of bookshelf broken, torn off leaving an opening in the boxCollectors clock broken into two piecesMissing top half and one drawer to two drawer plastic cart dewar that did arrive is broken Two plastic bins cracked on top and side Missing brackets to put shelves on bookcaseShattered decorative picture frameFabric on bottom of the couch cut about 12 inches (possibly when movers were unwrapping plastic wrap with box cutter)Fabric on twin mattress torn, stuffing is coming out in two different locationsThis place sucks do not book with them and do not believe the 5 stars. I would rather carry all my personal belongings cross country on my back then book through them again. They were the WORST!Legally they are supposed to provide their customers their rights as people moving. They are supposed to provide information on insurance options and a pamphlet called "Ready to move?" Which lists our rights and they did not provide ANY of this. Unfortunately I didn't know this until after they had started pushing back move dates. I hope you guys read to the bottom of this review and will force them to provide you with all your legal rights before you book with them. They give a bad name to small businesses.

review from yelp.com

10 october 2017, 17:38

Before I begin my horror story about working with this company, I want to make sure you know a couple of things:First off, I believe they are making fraudulent profiles on Yelp and giving themselves five stars several times so please beware of this scam. Try looking at most of the reviews under the section that says "not recommended". It's pretty obvious what they are up to, so please do all your homework like I wished I did.Second, I want to let you know that we did get our things moved with no broken items, including glass in furniture, crystal and porcelain. They also moved our things across two states within two weeks. Many of the moving guys at the site were friendly and professional, and they wrapped the fragile items well... So, I've got to give them some credit. Maybe plus two and minus too more...I will try to summarize our horror story.... The moving truck arrived five hours early and we had twenty minutes to finish packing! Then, if we were to able to get through to anyone, we never got a set date and arrival could have been any day and time within a six week window.Then they stopped answering our calls, so we used a different line and was told that there may be a truck leaving sometime that weekend so they would call us the next day to let us know. No call, and now we couldn't get through to them for two more days. Suddenly, to our surprise, we get a call from the truck that they were within five minutes! We were once again unprepared but we managed.Side note...They also refunded our first payment with no explanation of what was going on. We wondered if we were ever going to see our things! Then, they took the money out again from the credit card without even an email from them.Because we did not get a day they were arriving, and even a final amount to pay off the rest of the balance, we were stuck trying to find hundreds of dollars in cash or secured funds - out of the bank, which you can't do from an ATM  with high amounts and it's a Sunday afternoon and every bank was closed.They put us, and the contractors they hired to finish the job, in an impossible situation and refused to find a solution.The people back in the office in California refused still to get in touch with us, and instead tried just relaying a message through the men they contracted to drive here. Neither party was willing to work with me and I was stuck.I have not felt more threatened in years. The anxiety this mess caused was not worth saving thirty percent we saved compared to the national companies. The more I worked with business, the more scared I got, and they proved themselves to be bogus in my opinion, whether they do the job or not, it's never right to treat anyone with this kind of disrespect and intimidation.

review from yelp.com