News Moving Company

12 march 2019, 15:29

I hired News Moving Company to unload my truck after a move. The quote came through fast and was very reasonable. It was supposed to include assembling furniture and have no extra fees. The movers showed up on time and were very courteous. I did not have a big move and had friends to help. I opted to hire movers specifically because I needed help with the bigger furniture pieces and assembly, something that has never been an issue with any moving company I've hired in the past. I asked for the movers to set up my bed and sofa with instructions on how I wanted it while my friends and I helped with unloading the truck. Later that evening, I was extremely disappointed to find that they had not fully assembled my sofa, which was a pull out. All of the pieces were present as well as the owner's manual. It was frustrating that they did not assemble it, but even more frustrating that they did not bring it to my attention so that I could be involved to help resolve the issue. The sofa was clearly not fully assembled (not something that might have been overlooked)-- they slid the unassembled piece so that it was hidden and left it for me to find after they were gone. I understand if they are not able to figure out how to assemble it, but if it was part of the job that they were hired for, then they should bring it to attention if not able to complete the task for whatever reason. This was annoying, BUT the movers were good otherwise.

The reason why this review is ONE star is due to the follow up from the company after. I sent a message expressing my frustration and disappointment that the movers had not completed assembly or brought it to my attention, and the moving company basically said that I did not say that I needed furniture assembled, and that was my fault for not disclosing I had a sofa bed, and that they would have charged more for that. I sent them their initial quote to me, which outlined that furniture assembly was included. They never asked me for a breakdown of furniture. And why would I tell you that I needed assembly if it was in your quote? No moving company has ever charged extra for this sofa bed (I've moved with it 3 times now). And the quote was supposed to be no extra fees. I said it was still unprofessional for them to leave / hide it and not let me know, and she said they were not aware (it was CLEARLY not assembled-- they knew). Never once did they offer an apology or acknowledge that there was anything done wrong on their end, they only argued with me and put blame on me (the customer) for something no other company has ever had an issue with. All I was looking for was acknowledgement, and left with a worst taste in my mouth.

There are a ton of other moving companies other there. Please keep in mind when News Moving says NO EXTRA FEES, it does not mean no extra fees (they would have charged more for the sofa bed, per the representative). No other company has ever charged more for this. And News Moving will not fully stand up to everything in their quote. No other moving company I've used has ever fussed about assembling furniture. AND, most importantly, you should go with a company who cares about the satisfaction of their customers and takes ownership of their mistakes.
News Moving company does not.

10 october 2017, 17:37

I have made several moves now in the last 10 years, and News Moving is by far the best.  They are very responsive, prompt, affordable, accommodating, and efficient.  Everyone I worked with and talked to is extremely friendly and cooperative, and Jesse was totally fine with a couple last-minute additions of mine to the truck.  They take great care with the items being moved, and there is no padding of time -- the most honest movers I've ever had, as well.  We are about to use them for the third member of the family in about a month -- though I hope I'm not moving again anytime soon, they will be the ones I'll call in a heartbeat!!

review from yelp.com

10 october 2017, 17:37

Great moving company.  The guys were fast, friendly, accurate, careful and efficient.  They moved my entire 2 bedroom home in a little under 4 hours, Including stairs. You can trust these guys to do a good job no hidden fees pretty much what they quoted me.

review from yelp.com

10 october 2017, 17:37

I have moved 3 times in the past 5 year and used multiple moving companies. I have previously had my leather couch damaged and have been over charged by other companies. This company was by far the best, they wrapped everything I needed so nothing got damaged(they brought tape and wrapping supplies at no extra cost), they were extremely quick and efficient. Prices were super reasonable, and they were really friendly. I will use them for my next move and I highly recommend giving them a try!

review from yelp.com

10 october 2017, 17:37

The guys packaged everything very carefully. Reasonable price. Definitely recommended.

review from yelp.com