Los Angeles Transfer and Storage

10 october 2017, 17:37

I had a great experience with this company when I recently moved from LA to Texas. David, the manager, worked with my student budget to give me a great discount on the moving price as well as the price for a guaranteed move date. He is very responsive and always replied to my texts and phone calls. He also responded to my request for a quote almost immediately and was very flexible with times to come by and check out the apartment. He delivers all the supplies you need for packing as well so you never have to go anywhere to get the move done. The moving process was quick and painless and David was there every step of the way. The movers came to the apartment close to the beginning of their predicted time window and were done within the hour. The movers will help you with all of your clothes as well as packing up your furniture for you and taking care of your larger pictures; so the packing process was easy and convenient. All of my items arrived in Texas a timely manner (less than a week) with no damage. The movers were even kind enough to take boxes up and down a flight of stairs in the home for me. All of the boxes are marked and David makes sure that you know exactly how many boxes and extra items are loaded on the truck and you are given a receipt of everything before the truck leaves your place. Then, upon arrival, you can check everything before signing off on the move. Everything was documented and labelled really well so the verification process was easy. I would definitely recommend this company to students or young professionals who want a quick and affordable move!

review from yelp.com

10 october 2017, 17:37

This company is one of the WORST companies that I've EVER dealt with and I am an avid global consumer. If I could give them negative stars, I would for their: 1) fraudulent misrepresentation, 2) horrendous customer service, 3) inability to perform the service they promised, 4) several weeks delay, 5) holding our possessions hostage, 5) damaging our possessions, 6) understaffing the delivery, 7) walking off the job, and 8) unwillingness to accept accountability for their dereliction of duty to us as customers.National, cross-country move. On 3/29/2016, we hired Los Angeles Transfer and Storage ("LATS") to perform a move from Irvine, CA to Charlotte, NC because of their affiliation with movinginsurance.com. David provided a quote for $6795 to move apptox 2400 sq ft of fragile, heavy, mirrored furniture, a piano and 80+ boxes. I gave David a delivery date of 4/23/2016.UNLICENSED AT PICK-UP. LATS' DOT license was revoked from 3/21/2016 - 4/22/2016. They picked up our possessions on 3/30/2016 and promised delivery to Charlotte, NC by 4/23/2016.FRAUDULENT MISREPRESENTATION. protectyourmove.gov said that LATS' license had been revoked. I asked David about LATS' DOT license status and David assured me that the website needed to be updated (I believed him because movinginsurance.com indicated that they consistently monitor their affiliates). By telling me that LATS was licensed when David knew that they weren't in order to coerce me to enter into a contract with LATS to perform the move, and I relied on the veracity of David's statement, it voided the contract by law (I am an attorney). PRICE INCREASE. On 3/30/2016, they raised the price by approximately $1000 at pickup, increasing the total to $7848. Otherwise, the pickup was smooth. They had a team of about 7-8 men who worked 8 hours (they arrived at 11 am and left at 7 pm) to pack and load. INABILITY TO PERFORM SERVICE. On 4/19/2016, we contacted David to determine the status of the delivery. David informed us that delivery on 4/23/2016 was not possible (because LATS' DOT license was revoked until 4/22/2016). Not only could they not deliver, but then they charged us $475 to meet them in the middle of the desert in a large open truck lot to obtain certain possessions that we needed (we needed them by 4/30/2016 and couldn't risk leaving CA without getting them first). Their website shows an indoor storage facility; we had no idea that our belongings were sitting exposed to the hot sun for several weeks while LATS could not perform the delivery.HORRENDOUS CUSTOMER SERVICE. We were prepared to hire other movers to complete the move; however, David told us on a weekly basis that the truck was getting dispatched in order to stall us. He would tell us that he was checking with dispatch and then not bother to respond to our texts.SEVERAL WEEKS DELAY. Our belongings were not delivered until 5/11/2016, causing us to absorb flight change fees, costs associated with living in an empty apartment for 3 weeks (having to buy essentials like blankets, towels, an air mattress, etc), and misc expenses.HOLDING OUR POSSESSIONS HOSTAGE. The day before the scheduled delivery, we finally got a call that they were going to deliver the following morning at 8 am. We live in a 50-story high rise with one freight elevator that was reserved the following day until 7 pm. Our only option was to conduct the move starting at 7 pm. David informed us that we would not be charged any extra fees. However, when the delivery team arrived (they were subcontractors who held their own company name and DOT license), they tried to charge us extra. We had to call the police in order to get them to unload the truck.UNDERSTAFFING DELIVERY. To deliver a move that took 7-8 men to perform, they had a team of 2 men.WALKING OFF THE JOB. Due to the police debacle, the unloading didn't start until 8 pm. By 2 am, the refused to assemble my furniture and further, did not want to uncover specific furniture that was insured. They walked off the job and left trash, furniture in the wrong rooms, furniture not even standing properly, and unassembled furniture. I had to hire a local team of movers the next day to complete the job.DAMAGED FURNITURE. They caused more than $5,000 worth of damage to our furniture.NO ACCOUNTABILITY. On the night of the move, David told me to stop texting him. Therefore, I have only provided formal written complaints to LATS. No one has tried to reach out to me make resolution.In total, we paid LATS $8,323. We filed a credit card dispute, are reporting them to the FMCSA, the Attorney General, they lost their movinginsurance.com affiliation, and we will sue them either directly or through arbitration.THINGS THAT MAKE YOU GO HMMMM. The positive reviewers of presumedly national moves still list their current city in LA. LATS uses branded boxes when they pack; yet positive review pictures show unbranded boxes. Make sure to look at all 29 of my pics.

review from yelp.com

10 october 2017, 17:37

David is the man! We needed our car shipped from LA to Dallas. David gave us an awesome deal and would answer the call for any questions we had. We had no issues during the entire process. The driver also contacted us frequently to send us updates. They're a great choice to consider when moving. I would recommend getting the free in home quote if you're moving since they will get you a guaranteed rate.

review from yelp.com

10 october 2017, 17:37

Despite a bit of hesitation due to price--I was assured that the service would be to a high standard, effective and timely. I moved from LA--NYC and given a move of this nature, hiccups are bound to be encountered. However, Dave and co addressed these problems in a fair and friendly manner, going above and beyond to offer solutions that were satisfactory. Highly recommend.

review from yelp.com

10 october 2017, 17:37

I recently made a cross country move with LATS for work. David was very communicative and went out of his way to ensure that things went as smoothly as possible. The Los Angeles moving team was great and did an incredible job packing my things. Having said that, the driver that delivered my things at the end of the move was rude and aggressive. Ami (the driver) gave me the wrong delivery date (incurring an additional storage fee) and then threatened to drive off with my belongings if I did not pay him the additional fees he demanded, in cash. David refunded me all of the additional fees because they were not outlined in my contract. This would have easily been a 5-star move - I took off two stars because Ami truly made this particular move a very hard one for me, and I move a lot.

review from yelp.com