Valley Wide Moving Company

10 october 2017, 17:42

Excellent experience for me. 2 gentleman were right on time and worked quickly with remarkable care. I couldn't be happier.

review from yelp.com

10 october 2017, 17:42

Gather 'round children, because I am about to tell you the hardcore truth about ValleyWide Moving Company!Here is a list of the bullspit you will encounter when conducting business with this company:1.) You will be quoted a price over the phone that will change when the movers arrive at your home. Don't even mention the coupon, Caroline (The owner) charges what she wants to charge anyway.2.) The movers will treat your belongings like trash. Expect to see dents, scratches and other ugly physical damages to your big screen TV.3.) Never fear, the thieves are here! Small items like Tide Pods washing detergent WILL be stolen. Don't mention that to Caroline though, because she will tell you that her drivers are "christian's" and hang up in your face.4.) BEWARE OF THE MOVERS. Most of them are very lazy which increases the amount of hours you are charged for moving. 5.) Triple check your receipt! Hidden charges are in abundance. They will intentionally try to charge you for an extra hour or for an extra electronic device.

review from yelp.com

10 october 2017, 17:42

I unfortunately didn't check Yelp before hiring this company. All of the madness that the reviewers outlined below happened to me:-lazy movers who kept taking smoke breaks (the first of which was 30 minutes after they started). They laughed at me when I requested that they take fewer breaks. -rude management when you call the number to complain-my move took 7 HOURS for a 2 bedroom with 3 movers and that did NOT include set up - they literally just left the furniture scattered about in the new place but by that point I just wanted them to stop deliberately adding time to the bill so I was fine with that-tons of hidden fees even though I specifically asked about this when I scheduled and was assured there were none -they Saran wrapped everything which took forever and then they had the nerve to charge $60 additional for it. Horrible company with ZERO ethics and they know it based on the attitude of management when I called to voice my concerns.

review from yelp.com

10 october 2017, 17:42

This is, by far, the WORST customer service experience I have ever had. While the moving itself was not the pinnacle of professionalism, the customer service of the owner is deplorable. After the move, I called to discuss some charges on our invoice. I called 2 times and received a message stating that the mailbox was full. Super professional. The next day, I left a voicemail that went unreturned. Finally, I was able to get through and then placed on hold for almost 5-minutes. After realizing I was not going to get answered, I hung up and called back. I spoke to someone who described themselves as an owner. She was the consummate unprofessional. Not only did she speak like an angst ridden teenager, she could not locate our paperwork, which I attribute to her mispronouncing our last name 5 times. 5! When explaining our grievances with the invoice, she called my husband a liar; stating plainly, "No, your husband knew that. Unless he is dumb." Consequently, I became frustrated to a whole other level. I explained that one of her employees smoked during the move. As we had been in the house for a week, I could now smell it in certain pieces of furniture. I have a small daughter and no one in our house smokes, therefore, we should not have to live with this putrid odor. She was very brusk when she said, "You know, there is this stuff called Febreeze you can get. It is only $4." I was appalled. Given her lack of professionalism, I doubted there was going to be a resolution to the issue. When I explained that I felt that Febreeze was not the optimal solution, she came completely unglued. She unleashed a litany of expletives on me the likes of which I have never heard. She called me a "cold" and "uppity" expletive. She said I was a "stupid" expletive and warned me that I "better not never call her again." She then went back to the expletive tirade and then hung up on me. Stunned, I didn't know what to do. So, I called back to obtain her Better Business Bureau ID number. She recognized my voice and said "expletive you, expletive." This whole transaction was the epitome of unprofessionalism. From the tardiness of the movers, to the smoking, to the deplorable customer service. PLEASE do not purchase this Groupon. If you need movers, spend the extra money for a reputable, credible, professional company. And save your self the customer service nightmare that is Valleywide Moving.

review from yelp.com

10 october 2017, 17:42

Worst service on the phone, tried to upsell and make excuses for addl fees before I could even get our information conveyed. Trust me... DON'T buy the Groupon.

review from yelp.com