Falcon Relocation

10 october 2017, 17:42

quotekwōt/verb1.repeat or copy out (a group of words from a text or speech), typically with an indication that one is not the original author or speaker."he quoted a passage from the Psalms"synonyms: recite, repeat, reproduce, retell, echo, parrot, iterate; More2.give someone (the estimated price of a job or service)."the agent quoted a fare of $180"nounYou see I included that definition because no one seems to understand what the definition of a quote genuinely is.Moving on.My boyfriend and I had been living together for six months before deciding to move into a larger apartment. None of the things from my parents house were there so we needed to find a moving company who would be willing to go to three different locations with one location being a good 30 miles from the final location. Everyone else we called was triple the amount that Falcon quoted us and money talks so we booked quickly and hashed out all the details. I was very upfront with the distance they would have to drive, how many stairs they would have to go up and down (definitely two but I wasn't sure whether our end location would have stairs because of how our condos are configured.) and the woman on the phone graciously informed that the first stairs were free but we would have to pay for the extra ones - she quoted me somewhere around $600 dollars.I was relieved after booking, coming off of ankle reconstruction surgery and my boyfriend working 60+ hours a week it was a load off our shoulders.. until I began to read all the horrible reviews. People being overcharged hundreds, thousands of dollars, their stuff being stolen or broken, I was on the phone with my boyfriend the day before our moving day telling him if it happened to be a couple thousand more that we were already committed and to just be aware. I was worried, we had opened a credit card for the occasion so we had some leeway but I don't think I spent an ounce of the night before sleeping - just dreaming of sky high rates.Moving day comes and the guys are already calling, they're early. I drive the 30 minutes down to my mother's house where they're waiting for me patiently with nothing but big ole' smiles on their faces. One of them sits down with me to go over terms and conditions - what the quote was beginning, how'd we owe more if there was a third set of stairs, how they didn't cover the cost of cardboard (ikea) furniture, what they did cover if something did become damaged, etc. The guys were already loading all my stuff into the van and within probably ten minutes we were on our way to the apartment complex. Now our complex has driveways to their units so they backed up and quickly began loading the items. It was sweaty, it was hot, but every one of them was nothing but in good spirits the entire time. Laughing, cracking jokes, and all of our stuff made it out of that apartment and into the van with pads and packing tape and in perfect condition. Our other apartment was in the same complex but with the realization of another set of stairs not a groan was heard, not a wince was noticed. They put down everything exactly where we wanted it, assembled our beds and such together, took off all the padding and shipping tape and left our apartment in the exact place that it is today. I was thoroughly impressed. We paid $800 overall, the extra stairs were $200 which she had notified me before and the guys got a hefty tip.Now maybe it was because all of our belongings were properly packed already, maybe it was because everything was organized in a central location (obviously other than our large furniture) so they didn't have to pick or choose, maybe it was because they didn't have to pack our stuff, or because it was a same day move,maybe we were just lucky because our apartments have actual driveways to them or because we had someone supervising them or maybe a little bit of everything above. But they were nothing but light-hearted, courteous, customer oriented, and pleasant through the entire experience. Our $10 Ikea tables made it in perfect condition, not even a light bulb was broken, and we were thrilled after hearing such negative reviews that we could be one of the positive ones.Thanks Falcon Relocation!

review from yelp.com

10 october 2017, 17:42

I wish to god I could give this company zero stars. I have never had a worse experience with any company ever, nor been treated so unprofessionally. They are absolutely scam artists.They told me my things would be delivered on a specific date, then showed up four days later with no explanation. When they arrived, the driver refused to pull into the parking lot of my apartment building thereby creating what they call a 'long carry' which is of course an additional cost. When I disputed the additional cost he began unloading my things onto the street in the rain.Conveniently, when I called the Falcon Relocation phone number it went directly to voicemail. I had to keep calling and trying miscellaneous extensions before reaching a human. When I explained the situation and requested to speak to a manager, the manager was so rude and condescending that I honestly could not believe I was speaking to a manager. When I asked her to listen and not interrupt me she told me not to be a child and that I could either pay the extra money or they'd leave my stuff in the street.Also, when I did get my things into my apartment, they'd broken my lamps and packed garbage they must have taken from outside my old place - WTF?SERIOUSLY, STAY AWAY FROM THIS COMPANY.THEY ARE THE ACTUAL WORST. Ughhh.

review from yelp.com

10 october 2017, 17:42

A company with so many great reviews but then again when one makes a mistake and then not uphold any responsibility to their mistake shame on you! This company is a classic switch and bait - Give one price and then act coy - Really. Not Professional at All! #Movers #scam #Phoenix #Relocation

review from yelp.com

10 october 2017, 17:42

SCAM WARNING.Before the move: They gave me a quote that was significantly lower than the other companies' and said that if I could find a cheaper price, they would match it. The reason that their quote was so low is that they don't send anyone to do a walkthrough and give you a lowball quote by underestimating the amount of stuff most people have and by not including extra services that might be needed. On the day of the move, the price went up a thousand dollars, even though they didn't have to do as much packing as they might have for a full-pack service because we did some of the packing ourselves. Also, during the time that I was shopping around, Hayley called at least every day. I gave in and went with Falcon just to make it stop.The day of the move: Nasty price shock. Half the payment, to be paid on packing day, could be by credit card, but the second half, to be paid on unpacking day, had to be cash or money order only. If we wanted to put everything on the card, we could on packing day, but only with 5% added on top. We had been told by Hayley that our things would arrive in about two weeks, but the paperwork actually said 21 business days, which works out to a whole month, which we hadn't prepared for. We also hadn't been told that they wouldn't pack liquids, so we had to throw out some of our kitchen things.The movers themselves were professional during the packing--until the end, when I found that they had left a bunch of stuff unpacked. What, did they assume I wouldn't want the curtains in the bedroom when I asked them to pack the curtains, and that for some reason I was taking all the artwork except one? When I pointed out the stuff that had been left out, they acted like it was a huge imposition to finish the job.Unpacking day: We had been told that we would get a day's notice before our things arrived, but we got way less than that. I woke up to find that the movers had called at one in the morning, saying they would be here at nine in the morning. We had to hustle to the bank to get cash for the second half of the payment. It was a weekday, and we're lucky I was free that day, otherwise one of us would have lost a day's work.During the unpacking, we found several items had broken during the move--a framed picture, ornaments, guitar rack, side table. The movers said to take photos and submit them to Falcon. There were other items that had been broken which the movers never mentioned and which we didn't notice until later. As I was taking inventory of the boxes, I noticed that there were some boxes which I hadn't checked off, but the movers insisted that I must have made a mistake, and that I had to sign off on the forms in order for them to leave, so I did.The movers left, and I thought that was the last of it and I would never have to deal with these people again. And then the guy texted saying he'd come back later that night because they'd found a box of ours in their truck. Fine. He came back. The box turned out to contain pretty important things, including a computer monitor. Okay, that must be it. Then I got another text saying they'd found more stuff and would be back. Okay, that's stupid, but fine. And then there were a couple of very frustrating days when the guy kept putting it off as though I had nothing better to do than sit around waiting. A few days after the official unpacking day, we got what was supposed to be our last box.After the move: I'm pretty sure the reason they don't take cards or check for the second payment is so you can't cancel your payment while you dispute with the company. Even with the extra stuff the movers dropped off in multiple trips, we are still missing items. That last box I made the movers pack is gone. A box with kitchen things must be gone, too, because some of the baking supplies and spices are missing. I emailed Hayley these complaints and the photos of the broken items and have not heard back, which is funny, considering how often we used to hear from her.TL;DR STAY AWAY FROM THIS COMPANY.

review from yelp.com

10 october 2017, 17:42

They are total THIEVES. I never write reviews for anything but I created an account just because I would not be able to sleep at night knowing I didn't let others know how terrible Falcon Relocation is. 1) Delivered on a day that I specified I would not be at the delivery location. I had to sleep on the floor of my apartment waiting for them to finally deliver my shipment, which was MISSING items. I am currently filing claims for the items they lost.2) Charged me $300 for packing fees when I specifically requested that they let me know before packing anything because it would make more sense to leave certain things rather than pack them.3) Charged me $250 for a shuttle to transport the items even though both I and a member of the leasing office at my apartment explained that the shuttle was unnecessary.

review from yelp.com