Donation Movers

10 october 2017, 17:42

So my roommate and I moved over the weekend; on Saturday, we tried doing it ourselves, and quickly regretted the decision. My roommate called on Saturday evening to see when the movers could come out, and we were shocked that they would come out the next day. 3 Guys came out, all wearing "Donation Movers" shirts (so we knew who they were) and they were on time. In fact, they were like 20 minutes early. All of the guys were super nice and hard working. It's true, they weren't the epitome of professional, but I think that has more to do with how my roommate and I are as well - we are very laid back. Personally, I think it made the experience BETTER that they weren't stuck up. The guys were very friendly and joked around with us. While moving, they were crazy efficient, moving our entire residence in like 2.5 hours... They even helped us throw away all the trash we'd sorted out. When they put the boxes from one apartment to the other, they had stacked them in the way of where the TV was going to go. When we brought this to their attention, they moved the boxes without any complaints. Nothing of ours was broken or lost... They even helped put our couch and table together... Very cool of them. I'm not sure why Donation Movers have so many complaints... They did such a great job for us. I'd absolutely use them again.

review from yelp.com

10 october 2017, 17:42

I hired Donation Movers to move me yesterday, 6/27/17. The first item they moved was an 840lb gun safe. They didn't wrap the safe before moving it so it was lying directly on their dolly. While transitioning through the front door, the dolly got hung up on the threshold and the safe started sliding off the dolly. I could see they were losing control of the safe as it became off balance so I stepped in to give them a hand. We managed to get it outside at which point they re-positioned it on the dolly. Once in the truck they began titling the safe back upright and noticed I noticed several deeps scratches in the side of the safe and I pointed this out to them Immediately. The lead crew member became defensive and explained how it was impossible that they could have scratched the safe. How could this have happened he asked? Well, I inspected the dolly and could see that the carpet on the dolly was fastened with metal screws that were basically flush with the carpet. Furthermore, the screws lined up with the scratches on the safe. After showing them this they agreed that they caused the damage...not sure how they could refute it at that point. Never was any type of apology offered whatsoever, they just said if they break something it will be taken care of and kept working. This was just the beginning...there poor attitude, complete lack of customer service, respect and professionalism became apparent. To say the least, the move went down hill from there. Later, while talking with the owner Paul on the phone (after he had consulted with his crew member about the incident) I asked him how he was going to make it right. He asked me what I meant. Lol. He said your safe still functions right? Really? He finally agreed to come look at it until on Monday (6 days later) and go from there. I asked him if he could come look at it now and he said he could not. A bit apprehensive about waiting 6 days to have him take a look, I asked him if he would acknowledge that his guys damaged the safe. He would not. I think I know where this is going....bottom line. You couldn't pay me to use Donation Movers. I will update this review if the owner comes out to look at the safe.UPDATE 7/6/2017....Owner has not contacted me.

review from yelp.com

10 october 2017, 17:42

If I could give them 6 stars I would! Brandon and his crew were punctual, fast, efficient, and absolute pleasures to work with. Plus, they are taking all of my unwanted stuff to a donation center! Moving is never fun, but these guys made it totally stress free. I hope to not move for a while, but when I do, I am only making one call!

review from yelp.com

10 october 2017, 17:42

Well started good, they called to see if they can come early. Perfect. Then downhill from there. Dinged walls, dirty carpet, and dented my 1 hour old New Fridge at my new house. Oops he says, and continues on like nothing happened. Later he says sorry and he will let his supervisor know what happened. Naturally they ask for a tip for their hard work. I will never use them again. So much for that

review from yelp.com

10 october 2017, 17:42

If I could give this organization a zero star rating I would. And to the folks that rated it a 5 star your relatives most own the place.There are many issues with this outfit and I would agree with one of the previous posters comments about the lack of professional dress of the movers. They look like they were picked up right off the street. First impression was HORRIBLE. I've used 1st Choice movers in the past and I love that they had embroidered shirts and looked professional.Second, this was supposed to be a full service move. They talked with my pregnant wife and she told them they would be packing all our dishes everything. Well, they came to the house without ANY boxes. No dish pack. No wardrobe boxes. No tape. NOTHING but blankets and a truck. When we advised them of the issue the "team leader" (for lack of a better term) said "oh yeah, we've had this issue before".I ended up helping the movers even though that wasnt the plan at all, and they ended up packing our items in every suitcase and box they could find. Then, even though we outlined everything we had in our house, they didnt have enough room in their truck for our items. They had to leave the donation items back at the house and pick them up at a later time. The truck they came with appeared to be a rental from Budget and not their own which was another sign of their lack of professionalism. Finally, when they moved our items from Chandler to North Phoenix, they broke one picture frame, got black stains on our $1500 couch and brown stains on some of our clothes.My wife called the owner about the issues the next day and he responded promptly with a voicemail but after multiple attempts to reach him since that voicemail we have been unsuccessful. He gave the initial response as if he did care about the poor service but clearly he did not because he failed to follow up. Another issue is that we have not received a donation receipt indicating the items that were ultimately - hopefully - donated.

review from yelp.com