Bekins Moving Solutions - Phoenix

10 october 2017, 17:42

While I did most of the packing, Bekins picked up and stored my packed belongings and furniture in their Phoenix warehouse. A few months later, Bekins packed and moved my parents belongings and furniture. Several times in the past year, I've requested additional pieces of furniture be picked up and placed in storage with my other belongings. I've always received prompt, courteous and professional service. These were just local moves with storage but everything has always gone smoothly.

review from yelp.com

10 october 2017, 17:42

Destroyed all my furniture that moved. When I noticed one of many pieces damaged and that it was brand new, one of the movers said I didn't see it come out of no new box. That had me so Levi's I called the manager owner Bob Watson to have the guy removed. To make matters worse it look like Jorge too revenge against me and every piece delivered was not only damaged it looked intentional. So I may be getting police involved. At what point does moving furniture become vandalism? Out right vandalizing my furniture!! I have a 1919 book case that was in pristine condition have s ball point pen dug into it! Not only was their ball point pen dug into it, it was also chipped. I had a new sound system that look like the subwoofer was kicked across the truck and dented all over. Tried to fix the gouge in the book case but it didn't work out, but nothing could be done regarding the etched ball point pen. I was also charged for crating of art work that was never crated that Shawn Watson charged me for. It listed lots of furniture that was never moved. To say the least these ppl in Phoenix are a complete rip off and I would not trust them at all!!

review from yelp.com

10 october 2017, 17:42

Terrible!! These people completely DESTROYED THOUSANDS of dollars worth of my belongings. Several of my things went "missing" in the move from LA to Phoenix. One of which was a family heirloom that was given to me by my late grandfather! The broke my $500 fish filter and and they completely smashed my custom speakers stands. Then, when I had it all delivered at my new location, I called them out on the damaged/missing they tried to lie and have me sign paperwork that I was suppose to list any item that was damaged. Long story short,they gave me the run-around between many "supposed" upper people and now over 6 months later, I can't get any sort of response from them!! Definitely use Bekins if you want your stuff to show up destroyed or not at all

review from yelp.com

10 october 2017, 17:42

Absolutely disgusted and angry. Packing crew used several pounds of paper and packing boxes unnecessarily, while leaving delicate items loose and unwrapped. They ended up well over the estimated rate with their ridiculous packing method. Even though we provided an authorization to charge our credit card up to a specific amount, they drafted several hundred dollars more. Got absolutely no satisfaction when we complained that at the very least, we should have been notified of the additional costs. We could not make anyone understand our dissatisfaction, instead of listening, they continually spoke over us rudely and in a condescending manner. Stay far far away from this business, their method of doing business is awfully shady.

review from yelp.com

10 october 2017, 17:42

DO NOT USE BEKINS! This is a bait and switch moving company. We hired Bekins to do our move, and they farmed it out to a driver and his helpers who destroyed/damaged all our furniture. Our moving bill was $4K; thus far our insurance clam is $6500; and we are going to have to sue to get our money back bc we had to sign a release to get our insurance money and now they are saying in the fine print there is no obligation of level of service, and if you don't have insurance you will be out of luck bc there will be damages and losses. The move was a nightmare, the insurance process even worse, and no one has any integrity or would address our issues and request for refund. AMEX failed us as well. Shawn Watson misrepresented his company and his service, and blamed everything on the driver who we are not even sure works for Bekins. He arrived in a Haul truck with 2 guys 68 and 74 i jets and no branded uniforms to move our belongings from our 3rd floor apt without an elevator. When he delivered in Portland he was in a Wheaton truck which we were told is the mother company. But it really doesn't matter because they do not stand behind their service. It's all smoke and mirrors. DO NOT TRUST SHAWN WATSON; he has no integrity or conscience; and there is some kind of kinky relationship between sales and service (same last names). Just stay away and tell everyone you know to do the same.

review from yelp.com