Bannister Moving & Storage

10 october 2017, 17:42

I would definitely not hesitate to use Bannister Movers again.Moved to the Phoenix area mid-August, used PODS (won't use them again, but that's another review).  Had friends that were going to help us unpack, but that fell through, so we thought about hiring someone to help us unpack the PODS and move some of our bigger pieces of furniture up to our third-floor apartment- the couch, the bed, bookcases, etc.I called Camelback movers, and got a rate of $225.00 for two movers for two hours, and they would have to "check availability", and told me that I may not be able to get a mover for a week or so.  Pass.I called our apartment's 'Concierge Service', who secured us a reservation for Friday of the same week with Bannister Movers- two movers for three hours for $260.00.  They were so professional and courteous that I tipped them both $20.00, and it was the best $300.00 I ever spent.  Worth every penny.In all fairness, was everything perfect?  Well, not technically.  They were supposed to show up at 8:00, they did not show up until around 8:30 (and, in fairness, part of that delay was because they went to the wrong building).But did they give us any lip come 11:00 about them only being scheduled for three hours, like I would have expected, being from Chicago?  Nope.  Their clock started when they started unloading the PODS container, and they had the whole thing (not just the big pieces of furniture) finished within 3 hours.  So, since their late arrival was the only 'negative', I can't see docking them for that- things happen, and their professionalism, courtesy, and honesty really set them apart in my experience.I will not hesitate to give them a call again when its time to move from my apartment, and neither should you.

review from yelp.com

10 october 2017, 17:42

***BUYER BEWARE***They broke an appliance in my home and promised to reimburse me above insurance valueOwner refused the request and to take responsibility for their negligence and the word of their employee.Out $500. If you have also been scammed please refer to this website to tell us your story bannisterazscam.comWe will be publishing all customer experiences organically to so others will warned before hiring this company.

review from yelp.com

10 october 2017, 17:42

Worst experience ever!  Took 32 days to get my furniture, even though they promised no more than 2 weeks.  Robbie lied every time I called to ask where my things were (he even hung up on me once!)  They are agent for American Red Ball & he would blame them & they would blame him.  When I finally got my things, they smelled terrible (like they had been stored near garbage) and I had to wash every item of clothing, every towel, every piece of bedding!  Save yourself a huge headache & stay clear of Bannister Moving!

review from yelp.com

10 october 2017, 17:42

We were more than pleased with the service that Gilbert, Omar, and Arianna provided yesterday.  They were courteous, efficient, and professional.  We would recommend them to anyone.

review from yelp.com

10 october 2017, 17:42

MOVERS BEWARE!!! Upfront Josie seemed courteous and gave me a $350-$400 estimate for my move. I hired them to come a day early and pack dishes and breakables. They saw my furniture and items to be moved.Day of the move was HELL. They didn't wrap a 52" flat TV, mahogany furniture and ended up causing damage to numerous items including an antique dresser. I purchased additional insurance for this purpose and trying to get them to pay up was fruitless. Hello small claims court!! Move also cost an additional $350 because the movers were slow. And my move wasn't even 10 miles. No stairs. I even bought them lunch. Ugh!The owner Ron is a crook and lied in a letter about not receiving information for a claim in time. My letter was sent certified and clearly shows he signed for it Before the deadline. Needless to say, I would never use them or recommend Bannister. Not even for moving dog crap...

review from yelp.com