Atlantic Relocation Systems

21 december 2022, 21:01

Our cross-country move went without a hitch. Ed Peterson was very professional as was Brenda. The loading crew was friendly, hardworking, diligent, and efficient. They were very careful not to damage anything. All our possessions were carefully loaded and there was not a scratch or mark left in the home. At the other end the unloading crew was equally good. It was pouring rain when they unloaded and the crew purposefully delayed unloading so as to minimize any deleterious impact to our contents. Ours was a partial load but was delivered on time. There was no damage to or loss of any of our possessions in the move. One piece of furniture was slightly damaged when we asked them to shift the location of one item, but it was fully repaired by Atlas. We would use them again.

10 october 2017, 17:42

Atlantic Relocation was wonderful. Nothing broken. Nothing Lost. We were well informed throughout the entire move. Thank you Atlantic.

review from yelp.com

10 october 2017, 17:42

DO NOT USE THIS COMPANY!I used Atlantic Relocation Systems (an agent of Atlas Van Lines) to move from Phoenix to Austin. It was a horrible experience. And from what I see here on Yelp, I am not the only person to have issues with this company.To make a long story short, here are the issues I had with this company.1. They were able to change our agreement at will when it was in their best interest, regardless of the inconveniences it caused me. For example, they changed pick-up and drop-off dates/windows because they had overbooked. This left me in a difficult position because the dates of my leases were set in stone.2. They indicated that I would need to pay an additional fee one day prior to the drop-off date because they felt the delivery truck was too large for the complex I was moving into. They had my new address for over a month and waited to tell me a day before the drop-off that I need to find an additional money.3. Three of my large furniture pieces were damaged. They hired a refurbishment company to repair the items. When they could not repair some of the damage they offered us a check for a small fraction of what was still damaged. When I tried to dispute the offer, no one returned my emails or calls.DO NOT USE THIS COMPANY!

review from yelp.com

10 october 2017, 17:42

We recently moved from Carefree, AZ to Stockton, CA. Before moving day, it was difficult to get a 'binding' estimate from them. Instead, they wanted to give a 'non-binding' estimate; that way, they could add significant charges over-and-above their original estimate. I refused to allow the move unless we got the 'binding' estimate, which we eventually got.On moving day, the crew was great. We had no issues with them. We filled an entire 53' trailer... and more. The driver told us "another crew will deliver the overflow load next week." That was more than three weeks ago, and we still don't have our 2,000 pounds of overflow possessions. They've been sitting in a 100+ degree warehouse in Phoenix, waiting for a driver to pick-up/deliver. I'll spare you the details of what's missing, but suffice it to say that the delay has caused us many inconveniences.Because of the 'binding' estimate, they only got paid for what they (under)estimated. They already received 95% of their payment so, understandably, they don't care about delivering our stuff; it will cost them money. No driver wants to pick up and deliver our stuff; we're now just an inconvenience.A few days ago, I pressed our contact person for an update... no reply. Our stuff is being held hostage in Phoenix until someday someone decides it's important enough to do the right thing. I told them that I wanted a delivery date or I'd take to social media because it's the only bargaining chip I have unless/until we go legal... no reply. Atlantic Relocation Systems is affiliated with Atlas Moving. If you're planning a move, be sure to ask all the right questions and get all the guarantees up-front. I hope our misfortune saves you some headaches.

review from yelp.com

10 october 2017, 17:42

Should be named the SNAKES In The Grass relocation services... Our experience starts in January of 2014 and we spoke with Dave, the VP of the Phoenix office. We were given a sight unseen quote of $3600 to move from Phoenix to Chicago. We went with other movers, but told Dave we'd reach out when we moved again and he told us that he' would take care of us'. We stayed true to OUR word, and called him to handle our move back to Phoenix in February 2015. Taking care of us means something different to Dave than it does to us... keep reading- this gets 'BETTER'..NOT.They sent a condescending and rude minion out to do a walk through of our apartment in Chicago,and she came up with a quote of 3600, the EXACT quote from 13 months earlier... SERIOUSLY???? She Also informed us that we will need a shuttle to pick up our load, because a "big rig" cannot get down the street(I.E.add an additional $450)... Um hello?? We LIVED There, AND saw "big rigs" deliver and pick up from the loading zone DAILY.Not to mention the apartment community staff confirmed that "big rigs" come down the street all the time. FIRST red flag!!! We had SIGNIFICANTLY downsized throughout the year and moved back to Phoenix with MUCH LESS than we left Phoenix in January 2014,yet received the SAME EXACT quote 13 months later. Mind you, this is our FIFTH cross country move between Chicago and Phoenix, so we are not new to this. We know how to pack, what it takes to get the job done, and what to expect. The day of the move, a team showed up early with NO WARNING- and a half hour later, another team showed up. They were both given the job. Red flag #2!!!The moving team worked hard and efficiently - no complaints about the muscle men.A few days later, my husband received an email with the weight and the price. Wouldn't you know it- the price was $3602 and some odd cents,and they 'weighed' the load as 4600 pounds. 4600 pounds? I want to know who STOOD on the scale? We moved 13 months later, with MUCH LESS items, yet the weight was MORE? Please explain to me how THAT happens? We arrived to Phoenix to look for our new home and found it one day prior to delivery of our things, so we had to obtain a storage unit. We gave the truck driver's wife the storage facility's address for delivery. MINUTES later, I received a call from Brenda (who Had been nice and helpful 3/4 of the way through this Scamfest) asking me for the address. I did not have it readily in hand but told her that the driver did. I assumed she would speak to the driver - BAD ASSUMPTION. Brenda also said we would need a shuttle for delivery.. here we go again with the shuttle scam. We had been told by the storage manager, and saw for our selves, that there was PLENTY of room for the "big rig" delivery,and again, the employees there said "big rigs" come through all the time - the place is huge. Another shameless attempt at the shuttle add-on.UNREAL. The driver's wife called to schedule the delivery time, and informs us that the final bill is $3685 and some odd cents. An additional 83 dollars, where did that come from? After being jacked around my husband got stern ( but did NOT yell), and the wife hung up the phone quickly. Again,here comes 'Big Bad Brenda' from the Phoenix office.And Here's where the remaining 1/4 where Brenda gets attitude Plus. Since When is being rude to a customer a good idea? We NEVER lost our cool with any of the moving team -NEVER- and yet she came across with MAJOR attitude. Seriously, Brenda. She NOW tells us there is an additional charge, for delivering to a storage unit...WTF??Oh...THIS will make you laugh... while still in Chicago, we asked Brenda about storage and delivery costs, in the event we did not find out home in time. We were told it would cost $1600 for 30 days. We got our 10X15 storage unit for $79 for 30 days,and the storage facility employee told us that national moving companies rent units there to store loads that aren't ready for delivery. So what that tells me: there's a MASSIVE mark up (in other words, 'a bend over and take it' charge) for storage. Unless Atlantic has a Gold Plated warehouse ,who would pay that??? Here's the interesting twist in this story. We hired local movers to deliver our things from storage to our home. The company owner has been in the business for 30 plus years and told me, and I quote: "This is a SMALL load, and there's NO WAY that it weighs More than 3200-3500 pounds". While he did not weigh it, I believe he knows what he is talking about. Heck, I know without a doubt our move DID NOT weigh 4600 pounds,and I have paperwork from previous moves; with documented weights of LESS than 3500 pounds. AND we moved LESS items than each previous move. GO FIGURE. Take a moment and think about what I wrote about our experience.Think about the IDENTICAL prices,13 months apart. So IF you have money to WASTE, you will not be disappointed with Atlantic/Atlas!!

review from yelp.com