About Integrity Movers

10 october 2017, 17:42

I can't thank About Integrity Movers ENOUGH for all they did during my move in the middle of the Arizona summer with multiple pick-up and drop-off points. Wow. Just wow! The gentleman taking care of my belongings were genuine, respectful, knowledgeable, and careful. Their attention to detail was tremendous and appreciated, and their expertise in packing, moving, and keeping my belongings safe from any potential damage was incredible. I highly recommend About Integrity Movers for any residential or office move. My situation involved residential and large office furniture, and they handled everything with care. Their work ethic and customer service was impeccable! I am over-the-moon happy, appreciative, and grateful. If you have a move coming up, give them a call! I definitely will for the next one. Thank you SO MUCH guys...you all are amazing!

review from yelp.com

10 october 2017, 17:42

I have used Integrity twice - once to move, once to haul debris from my yard. They are fantastic - on time, efficient, and very reasonably priced.  After removing the debris, they raked and cleaned the yard so it was spotless - an unexpected extra!  Great job!

review from yelp.com

10 october 2017, 17:42

Came and helped us on short notice. The guys were on time and did the job for the agreed price. There were no hidden charges. The guys stayed busy the whole time and were able to do the job within the schedule I was working with.

review from yelp.com

10 october 2017, 17:42

Almost a year after having About Integrity Movers move our home and cause over $700 in damages, we are still waiting for repair/replacement costs. After countless times being promised by the owner that he would return or fix our furniture and even a court siding in our favor, About Integrity Movers has still not rectified this situation. I would not ever use this company or recommend them to anyone, which is sad, because they movers themselves were wonderful, it was the owner and his lack of integrity and follow through that left us feeling so very disappointed and unsatisfied. Movers beware, save your money, time and furniture and go with a more reputable moving company, you will thank us!

review from yelp.com

10 october 2017, 17:42

On January 13, 2014, my husband and I hired the aforementioned moving company to move our furniture on January 18, 2014. According to our contract, two movers were supposed to show up between 7-9AM; after multiple failed attempts in trying to contact the company, we finally received a phone call from the owner, Trevel Randolph, around 9:30AM indicating that the driver called in sick and he was sourcing another driver. Two men finally showed up shortly after 11AM. As noted in the contract, we hired About Integrity Movers to move the following pieces of furniture: three couches, two beds, two dressers w/mirrors, three nightstands, two dining room tables, one desk and a refrigerator. The contract also included 20-30 boxes; however, due to their delay these had already been moved by us. While we were quoted that this would take 5-7 hours, it ended up taking closer to 12 hours. By the time the furniture was nearly all finished being loaded in the trailer, we pointed out that they inadvertently left a mattress, foot board to a bed and refrigerator behind; thus, resulting in a second, return trip. It should be noted that it took them over an hour to commute from the new place of residence back to the old place of residence; they somehow ended up on the opposite side of town. When they got to the new place of residence and began to unload the furniture, almost every piece of furniture was damaged in some way shape or form. It should be noted that the majority of the furniture was ~six years old; however, it had never been moved, it was purchased directly from the furniture store, Ashley's, and installed by the furniture company in the previous place of residence. The front loader washing machine and dryer both have damage; the dryer has a massive dent and scrape mark that is ~two inches wide by eight inches long. These were also purchased directly from Ashley's, delivered and installed by Ashley's ~18 months ago. Two couches that were positioned in the formal living room have damage all across the wood detailing and the leather back is indented and scraped due to the positioning in the truck. A leather sectional that was purchased in October 2013 has a hole in the back as well as the leather being rubbed down on the corners; again, probably due to the way it was loaded in the truck. The bed rails for the master and guest bed have chips of wood missing throughout. The wood detailing on the master bedroom dresser has been scraped off. A leg on the guest bedroom dresser could not be re-screwed as it was broken. The desk has chips all across one edge of the wood and the top drawer is broken with a hole on the bottom. In addition, when they were installing the refrigerator, a chunk was taken out of our 8ft tall garage door. Pictures were taken that evening to record the damage. Multiple attempts were made to have the owner come out and personally document and photograph the damage; he finally came out on February 1, 2014. The owner admitted on the phone that the truck's air suspension went out that day which probably was a result for all of this damage as the amount of damage we had experienced is not normal. A claim was supposedly filed with his insurance broker on February 2, 2014; however, again, multiple attempts have been made to inquire about the name and contact information of the insurance broker and/or company but this information has yet to be provided. We have been told that we will need to provide proof of purchase for the expensive items; however, this is not possible as it was purchased ~six years ago. If a manual of the furniture will suffice then, that can be provided. Proof of purchase for the washer/dryer is also not available as these were wedding gifts. We have also been told by the owner that in most instances they will send a mobile company out to repair the, in their opinion, "minor" wood damage and the major damage would need to be sent out for repairs. Again, the insurance agent and company has yet to contact us and the owner is somewhat unresponsive to our follow up.  After two years this remains unresolved, even when our insurance company has made numerous attempts to contact the owner.  Both Trevel and his pathetic excuse of a moving company should be put out of business!  I urge anyone and everyone not to use this company!  In response to my formal complaint with the BBB, I am sure their positive reviews were added by nothing but fictitious people to make themselves look better..there is obviously a reason that they have not responded to the attorney's from our insurance company nor did they respond to the BBB!

review from yelp.com