All About Moving

10 october 2017, 17:42

I recently moved and requested a quote from Andrew he was very professional and and quoted me 160.00 for two hours and 60.00 an hour. Andrew even followed up the day before to confirm the move so i thought great very professional. When he called to confirm i asked him about some sofas that i wanted to donate but no one wanted to pick them up at an apartment he said not to worry that they would take them to a thrift store to donate at no charge! i said wow what a great company! NOT !!!!!!!!!!!! Next day they showed up two hours late and instead of 60.00 like there advertising states!  it was 35.00 per half hour! they also said that they were going to charge 25.00 per T.V. for extra insurance which felt like a scam to me! So then i asked to talk to management it took them 3 hours after about 6 calls to the office to talk to the owner who said he was not going to charge me for the T.v.'s and charge me the 60.00 an  hour. When we arrived at the storage unit the worker calls  the owner and the owner tells him to charge me 645.00 after i complain because they are over estimating the time and charging me for the T.v.'s they say you have to pay before we unload the furniture.  To be fair they had told me that i had to pay before unloading but i didn't think they were going to GOUGE me like that. I reluctantly pay them and then i start to see my furniture damaged by this time it's 8 oclock and dark remember they arrived TWO Hours late!  they finished at around 9:15 but they charge me till 10:15 and did not want to refund me an hour! I would recommend not to be fooled by other comments if you notice i am taking my time to write this detailed review because i don't want anyone else to fall for there deceptive advertising and quotes. i wish i could give them ZERO STARS but i can't!!! SO BEWARE!!!!!!!!!

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