U-Haul of Northshore

10 october 2017, 17:42

TO SUMMARIZE: don't jump out of a plane with the cheapest parachute-- get a moving company that has a working truck.I reserved and rented a 26' UHAUL Truck to move furniture to our new home, our office location, and a storage unit. We also had reserved movers to assist with move. Upon reaching destination 1, the truck broke down with a 1/4 tank of gas; however, we were still able to utilize our movers and unload the contents for destination 1. Unfortunately, the truck would not start for us to continue so we had to let our movers go. After a few hours, UHAUL maintenance showed up to troubleshoot and got the truck to restart (with funky sounds and vibration). At ~11:30PM I was advised to continue the move and try to unload the contents before the truck broke down again.Tomorrow morning, the truck wouldn't start. I cranked, cranked, cranked and it finally started. To remove the possibility of a fuel issue, I put a half a tank of gas in the truck at the nearest gas station. The truck died there as well.... Crank Crank Crank, started.... dead. Eventually, I got it to drive until it died in the middle of the street (blocking traffic). Needless to say, I repeated this process until destination 2. At destination 2, I was able to unload the contents with some local help, but the truck would not even start/idle now. I called UHAUL maintenance for solutions, ad they told me they have sent another mechanic out, and that it sounded like it was my fault for not putting in gas... Sure... I'm an Engineer with a gas receipt, not a moron.I would like to be reimbursed for my expense to account for my unplanned weekend spent with a broken truck, the fuel, and the movers that I let go early because I had a broken truck. I would like a guarantee that I would be reimbursed for movers at my last destination before I actually make an another expense... I'll update this if there is any resolutionUPDATE 5/9/2017: I returned the truck on 5/8/2017. Uhaul charged me for the "extra day" that my truck was broken down. Management still has not reached out to me regarding my complaint.

review from yelp.com

10 october 2017, 17:42

They botched the trailer hitch installation on my Santa Fe Sport. The wiring kit was installed poorly and left my rear passenger side blinker not working. It took me 3 weeks to get them to schedule me in to get fixed since only one person "knows how to do the wiring." When I finally brought it in, they honored the warranty, but the gentleman who was set to fix it had no clue what to do. I ended up sitting in the garage with him fixing the wiring myself. They had originally left a wire unterminated. The employee was very nice and polite, but it was obvious that nobody in the store was properly trained or has any business installing hitches.Months later, my car was experiencing battery issues. It turns out during the initial hitch installation, in order to connect the hitch wiring, they removed and discarded the special nut required for the battery connector and replaced it with a normal hex nut. This caused the battery terminal connector to wear out over the last nine months. It's a $700 fix at the dealership to replace the whole assembly. Awesome U-Haul.

review from yelp.com