Horizon Auto Shipping

10 october 2017, 17:42

This was my first time ever needing a service to ship a vehicle from Houston to Hawaii.  I contacted Matson which handles the majority of vehicles shipped from the mainland to Hawaii, and they told me that I would need to find a broker to facilitate the delivery of my vehicle to their port in Long Beach, CA.  I decided to go with Horizon after searching for a local company, and they were able to give me a reasonable quote via phone (after doing research later on to ship a second vehicle I found their price quote to be about average with only a few being lower).  Communication with them after that via phone/email to schedule the pickup of the vehicle went smoothly.  The driver picked up the vehicle and then had it delivered to Matson in Long Beach, CA, and eventually arrived in Honolulu.

review from yelp.com

10 october 2017, 17:42

DO NOT use this company!!! Had our vehicle shipped to Hawaii with no problem. Used this company again 3 years later with the same car from Hawaii, worst mistake ever! We were given a quote after calling multiple times! They asked for paper work to be filled out, did it and never heard from them. One week later called to verify they had received our paperwork Yvette said yes. Never mentioned anything about the car not having docking insurance or how I could have purchased it. (Mind you I had used this company with an employee names Samantha who explained everything to us) We thought that since it was a quote over the phone Yvette would have explained there was other options but no. Our car arrived to our home town in Texas and the driver called saying he would be there in Saturday night, we said ok we were going to take a 2 hour trip in the am arrived at 4 called him he didn't answer till 7 said he would deliver in the A.M before 12 noon. Waited, noon came we called him. He answered and said he would be there in 30 min. Called us back 5 min later and said his truck broke down. (Which was weird since he had said he was already driving in the previous phone call) he said the other option would be to deliver it in his personal dolly. At this point we couldn't do anything since the office was closed. We waited another 15 min then he said that magically his truck had started. Waited another 2 hours he arrived to a gas station. Took our car down called us and out car had dings and cracks! We let him know and he said well you have to call the company on Monday.  Called filled a claim with Yvette. Waited over 3 weeks for a call or email from some Marty person who never seem to be in the office who is also an "owner". Then on the 4th week we received an email from Marty stating that we did not buy dock insurance so basically "too bad". First of all we weren't given an option for dock insurance. Second of all does it really take 4 weeks to tell someone that they didn't have dock insurance and they can't do anything about it?! Unfortunately I have recommended this company to so many friends it will be letting them know not to use this company because this is the most unorganized, horrible customer service place ever! Please do not make my mistake and go with this company!

review from yelp.com

10 october 2017, 17:42

BE AWARE! I highly recommend to use a different company. I had a horrible time with Horizon Auto Shipping .  I cleaned my car, had it looking nice.  When the driver picked up my car, he even mentioned that the car was clean, and that it looked like a new car. The driver takes my car to the Dallas vehicle processing center.  They say it's dirty and needs to be cleaned.  So on the way from San Antonio to Dallas, my car got dirty.  How am I responsible for this?  The driver had other places he needed to go so they drop my car off at some auto yard to get my car washed.  They charged me $120 for the car wash and having to have the auto yard drive my vehicle back to the vehicle processing center!  Over the phone the driver said it would be around $25, but they charged me $120 without even calling me.  That's on top of what I paid them originally.  I will never use this company again, and I hope no one else does either.  They can charge you whatever they want since they have your credit card information already before you have them pick up your car.  I complained to the company and they only offered to refund me $20.  I would rather show everyone how bad this company is than take the $20.

review from yelp.com