Global Movers or Global Moving and Storage

10 october 2017, 17:41

Please do not use this company without reading this review. The very first thing you should know is that once your stuff is packed an loaded at your home, it will then be transported somewhere else, unloaded and loaded again (out of your sight), and then shipped to you final destination. Many companies do this to save money, but Global Movers did not do this well and this extra layer just enabled everyone to put blame on damage or delays on someone else. If you don't have anything nice and you just need it thrown in a truck and transported somewhere, then these guys are fine, but I would not use them if you have any nice furniture.To be fair, we had a bad experience from start to finish with Global. Our sales contact told us exactly what we wanted to hear to change our move from another company to Global (a decision I sincerely regret). From miscommunication on the sales end (I'm not saying we were lied to because I think it was a fine line) to not showing up on our "guaranteed" pick up date in our contract to damaging almost all of our nice things, these guys did not have our best interest in mind at any point of the move. As soon as we found out that these guys were not who they said they were (only learned when we had all of our stuff packed and we were sitting there the morning of our delivery waiting on the truck which we found out after hours of phone calls would not be coming until the following day), we were locked in because we didn't know anyone else who could organize and get us packed up in a day's notice. I will say, the team that packed our stuff up was excellent. Jimmy and his team took their time and did an excellent job, but they were a bright shining match in a sea of darkness for this move. After finally getting loaded up, the truck left and so did we. There were extra charges for more space, but any company will charge that and the rate seemed reasonable. Just know that these guys have up to 20 days to deliver your stuff per their contract, no matter what your salesman tells you. If you don't want to be sitting in your new home in a new state with no stuff for days, I would use someone else because these guys are horrible at communicating when the truck will arrive until 24 hours before.Communication throughout our process was pretty poor as well. Once we complained several times, we were passed along to Kevin, the customer service manager. Kevin is not very helpful and if you try to hold him to the terms of the contract, he will only do so if it works in his favor (e.g. the "guaranteed" pick up date). He kept telling me that a follow-up questionnaire to the contract gave them leeway to load us a day later than guaranteed. Last time I checked, a questionnaire does not trump a contract. Also, the questionnaire asks if the customer will allow a 2-day pick up window "in cases of emergency". We did not say they could have a 2-day window, so we assumed they would show up on the "guaranteed" date. When I mentioned this to Kevin, he responded with "Well, then it was an emergency." Not very professional. Also, when I told him that they represented themselves as A+ rated but in fact they were A- rated with the BBB (small difference I know, but might raise some questions), he said that there's really no difference between an A+ and an A-, both are A's. Wow, I'm not sure the BBB agreed with that.Anyway, in the end, our "professional" moving crew on the unload included one guy who moved to the US a week before and clearly had no previous experience. They blamed everything that was damaged on someone else. Our damaged items included the following: a shattered 6' mirror (even though it was bubble wrapped, shrink wrapped, and blanketed), 3 damaged chest of drawers (chipped edges, scratched paint, and dented tops: clearly little care was taken after it left our sight), a scratched and dented motorcycle (my fault for ever entrusting this to them), and lost table legs and boxes (a month and a half later I still had no heard anything about these items so I had to call them to find out they were still not found). Overall, we had an exceptionally bad experience which put a damper on our move to a new state. We were incredibly disappointed with the service we received and the lack of care taken with our possessions. I would NOT use Global again, but if I did, I would buy extra insurance because you will need it. Not paying for more insurance was my biggest mistake (aside from believing the things we were told in the beginning). If you have absolutely no nice items to be transported, these guys are fine, but they will do no more than throw your stuff in a truck and get it where you're going (pick up and delivery date not guaranteed or well communicated).

review from yelp.com

10 october 2017, 17:41

Reporting this company to the BBB. They are tied to East Coast Moving & Storage/Finest Movers (also reported) and they're a scam that funnels work to Brian at Global Movers. Brian the manager is rude, argumentative about his poor service, and doesn't seem to be able to resolve issues with upset customers. I reported my property stolen to local police, because no one made me aware of where it was going, and who was in possession of it. I was left no paperwork or contact information for Global Movers nor did I know East Coast Movers had transition my property to Global Movers. I am trying to get my property back from Global Movers and part ways with this terrible company.  Avoid this company.

review from yelp.com