Compass Transport

10 october 2017, 17:42

6/2/2017: Placing my order to ship my car from Houston to the Bay Area in California went smoothly! Unlike many other companies that I reached out to for quotes, they were responsive in getting back to me via email and on the phone. Mark was very patient in answering and clarifying my questions. I was referred to Compass by a work colleague. Not only did I appreciate his responsiveness and professionalism, but the quoted price was very fair and reasonable. Pick up was good. The driver, Roman, called me the day of and gave me a window; I said I really preferred earlier in the window, and he made it work! He was friendly and efficient; he did the walk around and took photos with his phone (I did as well), and told me that he expected my car to arrive in 4 days, which is amazing. My credit card was not billed until the pick up took place!Will update when I get my car back!UPDATED: I got my car back without any issues whatsoever. Roman delivered the car so quickly - 5 days! - and the handoff went so smoothly and efficiently. Roman waited patiently while I checked the car over and didn't rush me at all. He delivered within the time frame he told me, and he also gave me a days notice of when he would be dropping off my car. My car is dustier from its journey but I am so happy it is here safe and sound. Would definitely work with Compass again, and I'll be recommending to my colleagues/friends making moves as well!

review from yelp.com

10 october 2017, 17:42

The best car shipping company period!!! I have shipped my BMW M5 from Houston TX to Las Vegas. it only took 3 days from pickup to delivery.  Mark was super professional not like the other crooks that tried to scam me into paying double in order to get my car picked up.  Mark was great at explaining how this business works and gave me a great and reasonable price.  communicated well and was very very honest.   will only ship my cars with this guy! highly recommended!

review from yelp.com

10 october 2017, 17:42

Great company to work with! Excellent response time and have been on-time with shipments for all 15 auto transports I've done with Mark and his group. I adamantly recommend Compass Transport to those who value service at a reasonable cost. Well done guys!

review from yelp.com

10 october 2017, 17:42

I had a very good experience with Compass Transport. I had been working with another transport service for my move from NY to Houston, but I found them to be unreliable and unhelpful, and I turned to Mark Howard. As soon as I called, he was in touch with me via email and was working on getting us picked up and dropped off the dates we needed. He was also extremely responsive, which the other vendor was not, and I really appreciated it. At one point I was a little nervous, as we didn't have a driver assigned to us the day or two before the pick-up, but Mark got us a driver who came and loaded up our cars, and he got them to us on the earlier side of the dates we arranged. The cars were in the same condition we left them in, and I was thrilled that they arrived in good shape and on time.If I move again, I would certainly give Mark at Compass Transport another call to help me out.

review from yelp.com

10 october 2017, 17:42

Buyer beware! I spent over a month researching a reputable company to broker transport for my brand new vechicle, and after much stress and after being bombarded with endless solicitation calls and texts by a dreadful "broker board" I decided to go with Mark H of Compass Auto transport LLC . He was referred by my Household mover. I explained to Mark how important that my brand new car that was being shipped from one coast to another be handled very carefully ( my sister had two of her cars ruined by a different broker, so I needed to be extra careful in who I selected to handle the shipping of my, car. I was specific that I wanted a "lift gate " and it was to be put on "enclosed carrier" and was charged a premium to have the peace of mind that my car would avoid rock chips, hail etc. Well after having to pay IN FULL 5 days in advance, I was told the day before pick up that the truck WOULD NOT have a lift gate! To make a long story short the driver showed up with a truck from the 40's that was basically a open transport truck with tie down side panels and big bubble back , which made my car exposed to the ground/ street! He had some very old vans rusted out and a very old sports car that ended up leaking motor oil all over the entire brand new car with silver paint! The driver showed up quickly but ruined my car , tried to get me to sign the "bill of lading" before he had even driven it off the truck ( Big red flag!) I paid for an enclosed truck so my car should been delivered to me clean as it was put on the truck.I refused to sign anything until I saw my car. Bottom line it was a Sunday so I could not meet him at my car dealership, I was female alone with driver with no one around in a parking lot of a hotelwith this driver so when I pointed out to him the sticky substance all over my entire car and the grease on my leather seat, he denied there was anything wrong , I told him I wanted to note the damage on the bill of lading but he refused and would not let me have the key to my car until I signed the "bill of lading" Without noting any damage noted" !! I could not get a hold of Mark ( I had texted him earlier letting him know that the driver had sent me a text with a ETA and he wrote back saying he might not be available.. Bottom line is I had to take my car to the dealership to get all the excessive motor oil / grease off my car and also have them inspect for any other damage to the car underneath were I could not view( it was dusk almost dark when he arrived! After finally reaching Mark he got mad at me for not noting the damage while the driver was there and I also took many before and after pictures of my car I took including the odometer reading before my car was shipped and the driver also put miles on my car!!! Mark argued with me about what happened then put the driver on a three way call and they both ganged up on me! Bottom line is , Mark refused to even pay for my car to be fixed and feels no remorse for charging me such a high rate with no lift gate! I will not know immediately what the permanent damage to my paint ( silver) will be! I did not feel safe arguing with the driver to note damage ,I was afraid he would not give me my keys! Be extra careful who you choose to broker your Transport! If the driver arrives and you do not feel comfortable in trusting him to Transport your car then walk away and reschedule !!!! Also never pay total amount up front , most only charge a small fuel deposit of around $150.00 in case you cancel after the truck is already in transit to you ! I thought Mark would have my back and that definitely was not the case! Mark if you try to have this removed , I will write another review! Very disappointed !

review from yelp.com